Airtel Customer Care Helplines, Appellate Authority to Lodge Complaints about Services

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Online Airtel Complaints
Airtel (source – https://airtel.in)

About: Airtel is a primary telecom sector company who is providing telecommunication, digital, and banking services in India and many other countries.

Every customer wants the best quality services, if you are using the services of Airtel and facing issues and want to complain about it, you can register by Complaint Hub here.

Notice - Be aware and alert! Don't disclose the financial or banking details to any customer care executive and don't share OTP with anyone. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau as soon as possible to protect your earnings and others.

Every person has many issues and errors and for it, you can complain anytime 24×7 with Airtel care.

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You can complain or redress the grievance related to your mobile, prepaid or post-paid, SIM, Wallet, or Digital services provided by Airtel on the concerned helpline numbers or e-mails that are given below with detailed information.

Official Details of Airtel to Lodge Complaint:

Airtel Official Website www.airtel.in
Airtel Customer Care Numbers 121
198
12150
Lodge Online Complaint Register
Airtel Mobile App Android | iOS
Social Media Twitter | Facebook | Youtube

Airtel Complaint Resolution Time: Instant (24×7) or 7 days(normally)

Complaint Fee: ₹0/- (No Charges)

Airtel Customer Care Numbers, Appellate Authority to Register Complaints

Customers of Airtel can call on the helpline numbers of Airtel customer care to get a faster resolution of their issues. If their issue is not resolved then they can file a grievance to Airtel Appellate Authority.

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Follow the instructions and Information to get a resolution to your problems. All the issues are mentioned below. You can read the list of problems that may be faced by any user of Airtel Services.

Toll-Free Customer Care Numbers of Airtel

Register complaints of Airtel services on toll-free customer care helpline numbers:

Airtel Complaint (Prepaid, Postpaid or DTH) (Registered User) Customer Care Helpline Number: 121
Call for Airtel Complaint (Prepaid, Postpaid) (Every Person) Customer Helpline Number: 198
(By Registered Number) Airtel Broadband Customer Complaint Number: 12150
Airtel Care on Twitter Airtel_Presence

Trusted SourceTrusted Source1. Airtel

Procedure to Lodge Grievance to the Authorities of Airtel

You can complain about queries related to Scheme/Bill Plan/VAS details etc. You can instantly Dial198 (toll-free) for complaints or service requests.

Example: Provisioning, Billing & Metering issues, Allocation of Tariff Plan, for Account Updating, ISD, STD, issue of Roaming Activation, VAS Deactivation/Activation, Any Specific Service Termination, Any Security deposit Refund.

For activating any Value-Added Service, SMS “START” to 121 or for deactivating any Value-Added Service, SMS “STOP” to 121)

The complaint in Airtel’s Regional centres on their Helpline Numbers: Regional Airtel Complaint Numbers

Customers of Airtel can approach Airtel Appellate Authority if their issue is not resolved by any customer care executive within the given time period. If you are unsatisfied with the resolution of the previous issue, you can also lodge a complaint to Airtel Authority.

Follow the steps to lodge a grievance to the concerned department of Airtel:

Lodge Grievance to Airtel Nodal Team

Step 1: Visit this link Airtel Nodal Team for Mobile: Airtel Nodal Complaint Support
Visit the link to lodge a grievance against the issue of Broadband (Airtel Nodal Team: Airtel Broadband Nodal Complaint Support

Step 2: Select your region and call on the given number or can mail it to the concerned authority. Mention the issue in the mail or can visit the given office address.

Step 3: Provide the reference number of your complaint to the concerned department to get a faster resolution of your previous complaint.

Step 4: Take the reference number after successful registration of your complaint to Airtel Nodal Authority to track the status of the complaint. You can ask the reason for not resolving the previous complaint. You can mention it in your grievance application.

Step 5: Please get the details of the maximum time to get redressal of your grievance. If your issue is not resolved within the given period of the Airtel Nodal Team. You should file a complaint to Airtel Appellate Authority.

How to File Complaint to Airtel Appellate Authority

Airtel has provided an easy process to file a complaint to Airtel Appellate Authority against the final decision or not solved complaints of concerned departments.

You can follow the steps to lodge a successful complaint to Airtel Appellate Authority:

Step 1: Visit the link of Airtel Appellate Authority (Mobile: Prepaid, Postpaid): Airtel Prepaid Appellate Authority Complaint
Visit for Broadband and Fixed Landline Department of Airtel Appellate Authority: Airtel Broadband/fiber Appellate Authority Complaint

Step 2: Select your state or region, and call on the given number. Talk to the concerned customer executive. Provide the complaint reference number of the previous complaints to the Airtel Nodal Team.

Step 3: Send an e-mail with the required information about your previous complaint and the issues that you face. Demand for relief or compensation (If you have faced any loss). Mention the reference number of the previous complaints to the Airtel Nodal Team. You can attach the supportive documents.

Step 4: You can also visit the Airtel Appellate Authority’s nearest office. The address details are provided on the website that you have previously visited.

Step 5: Finally, if your grievance is not resolved by any department of Airtel, you can file a complaint to the Telecom Regulatory Authority of India (TRAI), Government of India. Please provide all the documents and supportive proof to get a faster resolution of your complaint.

Form – Download the Appeal form/letter to lodge a grievance to the Appellate Authority of Airtel: Download

Be aware and know how to secure your device from frauds, viruses, or scams: Trusted Source – Secure Electronics by DEITY

Contact Numbers and E-mail of Regional Airtel Appellate Authority (Prepaid/Postpaid)

Appellate Authority (Circle) Phone No. and E-mail
Bihar and Jharkhand appellate.bihar@in.airtel.com
+919934844866
Address: Bharti Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India.
Andhra Pradesh and Telangana appellate.andhra@in.airtel.com
+919959444865
Address: Bharti Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016.
Assam appellate.nesa@in.airtel.com
+919957599118
Address: Bharti Airtel Limited, Bharti House, Six-mile Khanapara, Guwahati, 781022.
Haryana appellate.har@in.airtel.com
+919729044865
Address: Bharti Airtel Limited, Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, state- Haryana.
Jammu and Kashmir appellate.jk@in.airtel.com
+919797344865
Address: Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012.
Karnataka appellate.kk@in.airtel.com
+919972544865
Address: Bharti Airtel Limited, No 55, Divyashree Towers, Bannerghatta Road Bangalore – 560029.
Kerala appellate.ker@in.airtel.com
+919995844865
Address: Bharti Airtel Limited, SL Avenue, N H Bypass Kunda Noor Jn, Maradu P O Kochi, 682304, Kerala.
Madhya Pradesh and Chhattisgarh appellate.mpcg@in.airtel.com
+919981544865
Address: Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore, Madhya Pradesh.
Mumbai appellate.mumbai@in.airtel.com
+919987244865
Address: Bharti Airtel Limited, 7th Floor, Interface Building No 7, Mindspace, Link Road, Malad West, Mumbai – 400064, Maharashtra.
North East appellate.nesa@in.airtel.com
+919612906264
Address: Bharti Hexacom Limited, Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003.
Odisha appellate.orissa@in.airtel.com
+919937044865
Address: Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha.
Tamil Nadu appellate.tn@in.airtel.com
+919940644865
Address: Bharti Airtel Limited, No 42/147 & 44/146 Santhome Road & Rosary Church Road, Mylapore, Chennai – 600004.
Delhi NCR appellate.del@in.airtel.com
+919958444865
Address: Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015.
Gujarat appellate.guj@in.airtel.com
+919724544865
Address: Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380054.
Himachal Pradesh appellate.hp@in.airtel.com
+919805044865
Address: Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009.
Maharashtra and Goa appellate.mah@in.airtel.com
+919987244865
Address: Bharti Airtel Limited, Plot No. 3/1, North Tower, park, MIDC Knowledge Park, Kharadi, Pune- 110014.
Punjab appellate.pb@in.airtel.com
+919878444865
Address: Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101.
Rajasthan appellate.raj@in.airtel.com
+919958444865
Address: Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan.
Uttar Pradesh East appellate.upe@in.airtel.com
+919794544865
Address: Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010.
Uttar Pradesh West and Uttarakhand appellate.upw@in.airtel.com
+919997444865
Address: Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh.
West Bengal appellate.wb@in.airtel.com
+919831844865
Address: Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal.

Airtel Broadband/Fiber

Contact Details of Airtel Broadband and Fixed Line Appellate Authority (Click to View)
Appellate Authority (Circle) Phone No. and E-mail
Andhra Pradesh appellate.southabts@in.airtel.com
04040000222
Address: Bharti Airtel Limited, Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016.
Delhi & National Capital Region appellate.ncr@in.airtel.com
01141614690
Address: Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015.
Gujarat appellate.west@in.airtel.com
07940020143
Address: Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380054.
Haryana appellate.haryana@in.airtel.com
01804600150
Address: Bharti Airtel Limited, Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, Haryana.
Karnataka appellate.southabts@in.airtel.com
08041115201
Address: Bharti Airtel Limited, 55, Divyasree Towers, Bannerghatta Road, Bangalore – 560029.
Kerala appellate.southabts@in.airtel.com
04844015201
Address: Bharti Airtel Limited, N H Bypass Kundanoor Jn, Maradu P O Kochi – 682034, Kerala.
Kolkata appellate.kolkata@in.airtel.com
03340016676
Address: Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal.
Madhya Pradesh & Chhatisgarh appellate.central@in.airtel.com
07554221100
Address: Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore- 452010, Madhya Pradesh.
Maharashtra appellate.west@in.airtel.com
02040031233
Address: Bharti Airtel Limited, Plot No. 3/1, North Tower, ePark, MIDC Knowledge Park, Kharadi, Pune- 110014.
Mumbai appellate.west@in.airtel.com
02240030143
Address: Bharti Airtel Limited, 7th Floor, Interface Bldg No -7, Mindspace, Link Road, Malad (W), Mumbai – 400064, Maharashtra.
Punjab appellate.punjab@in.airtel.com
01724600150
Address: Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh – 160101.
Rajasthan appellate.rajasthan@in.airtel.com
01414034338
Address: Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan.
Tamil Nadu /Chennai appellate.southabts@in.airtel.com
04442039583
Address: Bharti Airtel Limited, No 42/147 & 44/146 Santhome High Road & Rosary Church Road, Mylapore Chennai 600004.
Uttar Pradesh East appellate.upeast@in.airtel.com
05224600150
Address: Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010.
Uttar Pradesh West appellate.upwest@in.airtel.com
01214600150
Address: Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh.

The issue with Content on Airtel?

If you have an issue with the content on Airtel (Website/Media/Video) that violates intellectual property rights and want to approach the grievance office for a complaint, you can contact Airtel Grievance Officer here:

The Grievance Officer

Email: content.grievance@airtel.com

Postal Address:
Airtel Center, Plot No. 16,
Udyog Vihar Phase IV, Gurgaon- 122015

Required information to register complaint/grievance to Grievance Officer:

  • Title of Content of Series (Episodes);
  • Details of the Description and nature of the complaint.
  • Details related to Date and Time (if any)
  • Contact Details (Name, Address, etc.)

Note: If details for the above-listed data are not attached then may not take cognizance of your complaint/grievance. Please mention the section of content with the proof of original content.

Also Visit Here to Register Complaints of:

List of the Issues/Problems Related to Airtel Services:

Complaint About these Issues of Airtel:

    • Airtel Prepaid and Post-paid Services.
    • OTP not received
    • Balance, Recharge, Mobile Network Connection, and International Roaming
    • Airtel Wallet – Balance, Failed Transactions, Money Debited, Fraud & Scam, Unknown Transactions, other issues.
    • Airtel Phone & SIM/e-SIM – SMS delivery, IMEI Number, PUK number, SIM Card Block or Reactivation, Installation Services/Process, etc.
    • SIM Port, Lost SIM or Blocked, Fraud Transfer of SIM
    • Data & Network – Weak Internet Network (4G, 3G, 5G), Voice Call, No Network, Slow Net Speed, etc.
    • Value-Added Services of Airtel – Activation/Deactivation
    • The issue with Customer Care Support and MNC Services, Technical Issues in Airtel APP
    • Airtel Account – Balance, Recharge issue, Plan, etc.
    • Airtel Service Activation or Deactivation – Call Waiting, VAS, Missed Call Alert, ISD, DND. Hello Tunes, National Roaming, Conferencing, Internet, Call Divert, LIP.
    • Any other issues with Airtel Services
    • DTH (Digital Services) – Channel, Weak Network, Other Issues (Plan or Recharge)
    • Airtel Broadband – Airtel Fiber Connection (Internet), No Internet, Weak Network, Recharge or Plan, Airtel Black Connection.
    • Airtel Payment Bank/Wallet – Transaction, New Account KYC, Bank Account Opening, Fund Transfer Failure, Any Fraud or Scam.
    • Issues od Loan, Blackout, Jackpot, HBO, Plan services by Airtel.
    • Any Redressal of Complaint by Appellate Authority of Airtel.

Frequently Asked Questions About the Services of Airtel?

Q. What are the customer care numbers of Airtel to register successfully a complaint?
A.
You can call on 121, 198 (Mobile), 12150 (Broadband) to register your complaint or can get a resolution of your issue by the concerned customer care executive 24×7.

Q. Where can I file a complaint if my complaint is not resolved by Airtel?
A.
If your complaint is not resolved by the Airtel Authority or Customer Care executive within the given time. You can file a complaint to Airtel Nodal Team with the reference number. You can further approach the Airtel Appellate Authority. Finally, you can approach to Department of Telecommunication, Government of India. Read the procedure & instructions from the above section.

Q. Can I register complaints of Airtel Payment Bank or Wallet?
A. Yes, you can lodge complaints on the concerned helplines of Airtel customer care about the issues of Airtel Payment Bank or Wallet. Please mention the type of complaint (Example: Balance issue, Failure of Transaction or any other payment issues).

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Disclaimer

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Read the Terms and Conditions to use the information for any commercial or profit purpose (Don't violate the Terms of Use). All the information is provided for self-help and guidance to know the rights of the common people.

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