Dream11 is a platform for online fantasy sports and gambling where people can use their analytical skills and strategies to make a team and bet money on the basis of the previous performances of the players. So, anybody can download the app and can follow the guidelines and policies of Dream11 to play the fantasy game.
Many users sometimes face issues with the fantasy game app Dream11 (on Android and iOS) and don’t even know the right procedure and helplines to raise concerns. You can register complaints about the problems and issues of online payment transactions, team creation errors, refund or winning money transfer issues, team points errors, and many more.
|Notice - Be alert! Don't disclose the financial or banking details and don't share OTP with any customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.|
List of the Online Fantasy Sports Games of Dream11:
- Fantasy Baseball
- Fantasy Basketball
- Fantasy Hockey
- Fantasy Cricket
- Fantasy Volleyball
- Fantasy Handball
- Fantasy Football
- Fantasy Kabaddi
Procedure to Register Complaint or Get Help to Dream11
The users of the Dream11 platform can use the available verified helplines to register complaints about fantasy sports services. Raise your issues by filling out the online complaint form.
Also, use the official inbuilt support and help chatbot in the app of Dream11. So, let us know the right procedure to lodge a complaint with the support team concerned.
1. Dream11 Online Web Helpline
Steps to raise a complaint ticket using the online web portal of Dream11.
- Click out – Raise a new complaint
- Log in by entering the registered mobile number.
- Select the type of issue/concern.
- Fill out the complaint form with the required information.
- Attach the proof or screenshot.
- Submit it and note down the reference number for future reference.
Tips – If your concern is not resolved or dissatisfied then you can approach the National Consumer Helpline and Consumer Grievance Redressal Commission.
If you have faced any cyber fraud and online scams then you can approach cyber-crime helplines.
2. Dream11 App Chatbot/Customer Care Chat Helpline
You can also directly raise queries or register complaints to the Dream11 support executive by the App chatbot or Customer care chat helpline. You just need to follow the steps below to lodge your complaint successfully.
Step 1: Open your app>Click the Menu/Profile icon (upper left corner).
Step 2: Now, from the menu click the ‘Help & Support‘ button that is available at the bottom of the menu.
Step 3: You will see the FAQs and most asked questions. You can read if you want to know the solutions to some common listed issues.
Click the ‘Chat with us‘ button at the bottom as shown in the above image.
Step 4: Type your concern or issue to chat with the customer care executive or select the available options to know about the services and methods of the solution of the FAQs (common questions).
Our suggestion is to chat with the customer care executive in your available language about the clarity of the complaints. By doing this, your issues can be resolved faster than any other available options. Also, don’t forget to note down the reference number or list of the recently raised concerns to track the status.
Tips – Unsatisfied or unresolved complaint? You can use the Consumer Complaint Helpline, approach to Consumer commission, or can use other available legal methods against online gambling services.
Types of Complaints and Concerns
- Deposits of money
- Account Suspended
- Registered using the friend’s invite code
- Invite Program – Friend Joined a Contest
- Log in/Sign up Issue
- Missing Play/Tour
- Fantasy Team/Player Points
- Personal details change
- Promotion and offers
- PAN Card/ Bank Error
- Bank Account related issue
These are the issues and categories of the complaints that can be redressed by the Dream11 help and support team. You can also complain about the other issues with the app and games.
Frequently Asked Questions About the Dream11 Fantasy Sports
Q. How many fantasy sports are available at Dream11?
A. Dream11 mostly provides 8 major fantasy sports games for which any person can participate in the game pools. You can make teams in Cricket, Kabaddi, Football, Baseball, Basketball, Hockey, Volleyball, and Handball fantasy sports.
Q. What is the right option to raise complaints about the fantasy game platform?
A. First you should register your complaint using the available online support and helplines of the fantasy game platform (Example – Chat support, customer care number, e-mail, or online complaint portal/form). If your issue will be not resolved or unsatisfied with the final solutions then you can use the available legal options as per your concerns.