EPFO – Helpline Numbers and File an Online Complaint to Employees’ Provident Fund Organisation

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EPFO logo
source – epfindia.gov.in

Employees’ Provident Fund Organisation (EPFO) is a non-constitutional body for social security, pension contribution, and fund-saving financial services to all salary group employees. EPFO was formed in 1951 and it is governed by the Ministry of Labour and Employment, the government of India.

The schemes mentioned under the EPF & MP Act, 1952 are applicable to EPFO stakeholders – The Employees, Employers, and Pensioners. This organization ensures social security with universal coverage and Nirbadh (uninterrupted) service delivery to the stakeholders and beneficiaries.

Notice - Be alert! Don't disclose the financial or banking details and don't share OTP with any customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

EPFO has developed a fast and efficient financial service delivery system with a transparent, contactless, faceless, and paperless process (e-governance) by using the latest technologies.

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If EPFO beneficiaries (Employees, Employers, and Pensions) are facing issues in pension contribution, advance withdrawal, saving of funds, claim, provident fund, interests, and EPFO account issues then you can use the helpline numbers, WhatsApp, E-mail, or online grievance portal to lodge an online complaint to the concerned department of EPFO.

The Rights of the Members, Pensioners, and Employers:

  • Members: Membership under Provident Fund, Pension, and EDLI schemes; Fast and seamless, and transparent services using mobile number; Online KYC updation; Online correction in demographic data (personal details), file nomination; Claim, Online service assistance (Withdrawal, contribution, savings, etc.); grievance registration (faster resolution).
  • Pensioners: Issue of pension payment order (PPO) on the day of retirement; monthly pension on time; receive details of pension calculation; online e-passbook update; change pension payment branch, Jeevan Praman Patra;
  • Employers: Volunteer registration; online services & transaction (faceless); virtual hearing in quasi-judicial cases; demand for – nodal/relationship officers, clarification/guidance related to PF matters; office in charge to resolve any issue.

EPFO members or stakeholders can file complaints on the EPFiGMS (EPF i Grievance Management System) about the provident fund contribution, advanced withdrawal (form 31), pension, or other UAN, Aadhar linking, and online services. You may also use the e-mail, EPFO helpline number (PF), and WhatApp number of regional offices.

Tips – To lodge an online grievance and online PF services, ensure to create UAN (Universal Account Number) link with the Aadhar number, and complete your KYC for seamless and transparent online EPFO services. For pension ensure to update Jeevan Praman Patra every year.

Notice - Be alert! Don't disclose the financial or banking details and don't share OTP with any customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Let us try to find out all the official helpline numbers, e-mails, and WhatsApp numbers of the field offices of EPFO. Follow the instructions, procedure, and right steps to lodge an online grievance on EPiGMS to get faster redressal of your complaint.


File Complaint to Employees Provident Fund Organisation (EPFO)

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EPFO (Employees’ Provident Fund Organisation) has a faceless, transparent, and fast grievance redressal mechanism to resolve the issues of the stakeholders. Members, pensioners, and employers can lodge complaints to EPFO’s EPFiGMS portal or can get assistance on the toll-free helpline and complaint numbers, Business WhatsApp Numbers, and even can approach higher authorities by sending an e-mail.

Grievance Registration Fee and Redressal Time by EPFO:

Grievance Registration Fee: ₹0 (No Charges)
Redressal Time: 15 days
To Know More, Click OutCitizen Charter of EPFO

Members should follow the right approach with level-based steps to file a complaint. First, you should use the toll-free helpline numbers, or contact the regional office to get help or assistance. If your issue or grievance is not resolved then use the online grievance portal, e-mail, or WhatsApp number. Further, approach the higher regional head officers.

All the information is provided in the sections below. Read carefully and use these helplines to get faster redressal of the issue.


EPFO Toll-Free Helpline Numbers

The Toll-Free Helpline Numbers and WhatsApp numbers of EPFO are available to provide support and assistance for the online pension, PF withdrawal, and other Provident fund services. You may also register your complaint on these helpline numbers.

Toll-Free Numbers and EPFO Complaint Numbers:

EPFO Helpline Number 1800118005
E-mail: (1) Employees
(2) Employer
employeefeedback@epfindia.gov.in
employeefeedback@epfindia.gov.in
Missed Call Number 9966044425
SMS Number
(SMS “EPFOHO UAN”)
7738299899
Head/Zonal Office Contact Numbers View/Contact

EPFO Regional Office Business WhatsApp Helpline Number:

Zonal Office Regional Office WhatsApp Number
Andhra Pradesh
(Vijaywada)
Guntur 8632344123
Kadapa 9491138297
Rajamundry 9494633563
Vishakhapatnam 7382396602
Bihar & Jharkhand
(Patna)
Bhagalpur 8987299190
Jamshedpur 8986717019
Muzaffarpur 6204358536
Patna 7004042219
Ranchi 8987790956
Bandra
(Mumbai)
Bandra 2226470030
Dadar 9321255315
Nariman point 9518588021
Powai 2226476044
Bangaluru
(Karnataka)
Bengaluru (Central) 6364264449
Malleswaram 8022230188
Electronic City 7204453662
Koramangala 9449961465
K.R. Puram 8025658001
8025658006
Peenya 8023571377
Rajarajeshwari Nagar 8792028994
Yelahanka 8028460872
Chennai & Puducherry
(Tamil Nadu)
Ambattur 6380131921
Chennai (North) 9345750916
Chennai (South) 6380366729
Puducherry 6380023914
Tambaram 6380153667
Delhi, Uttarkhand, Jammu
(Delhi)
Dehradun 8532889088
Delhi (Central) 8178457507
Delhi (East) 7818022890
Delhi (North) 9315075221
Delhi (South) 9717547174
Delhi (West) 7428595582
Haldwani 9411530300
Gujarat (Ahmedabad) Ahmedabad 7383146934
Bharuch 2642266702
Naroda 9428694145
Rajkot 2812576399
2812576499
Surat 9484530500
Vadodara 2652606247
Vapi 9499703166
Vatva 8733063428
Haryana (Faridabad) Faridabad 8278378542
Gurugram (East) 9717748636
Gurugram (West) 9311354824
Karnal 9996962805
Rohtak 7082334526
Kerala & Lakshadweep
(Thiruvananthapuram)
Kannur 8590323150
Kochi 4842566509
Kollam 9497152553
Kottayam 4812303206
Kozhikode 7012997744
Thiruvananthapuram 8075348085
Karnataka (Other Than Bengaluru) & Goa (Hubli) Chikamagalur 9482177426
Goa 8830110399
Gulbarga 8472273862
Hubli 8762525754
Mangalore 9113938518
Mysore 8105645793
Raichur 9482390073
Shimoga 8182275103
Tumkur 7204055256
Udupi 8202531172
Madhya Pradesh & Chattisgarh (Bhopal) Bhopal 6264800134
Gwalior 9301903862
Indore 8305411688
Jabalpur 6267777416
Raipur 7712583890
Sagar 8989041007
Ujjain 9424441512
Maharashtra (Other Than Mumbai) (Pune) Akola 7242414050
Aurangabad 9405355287
Kolhapur 9309866697
Nagpur 9555313189
Nasik 2532360974
Pune Cantt. 8767108057
Pune (Akurdi) 8766467490
Solapur 9404912406
North-Eastern Region (Guwahati) Agartala 9402180891
Guwahati 8822142204
Shillong 6033243231
Tinsukia 9864860921
Odisha (Bhubaneswar) Berhampur 8249068089
Bhubaneshwar 7656849976
Keonjhar 6370894727
Rourkela 6372908815
Punjab & Himachal Pradesh (Chandigarh) Amritsar 9530589771
Bhatinda 6284364807
Chandigarh 9463733422
Jalandhar 6280718364
Ludhiana 7719642517
Shimla 7807929882
Rajasthan (Jaipur) Jaipur 1412740742
Jodhpur 9414138664
Kota 7442425392
Udaipur 7878817107
Telangana (Hyderabad) Barkatpura, HYD 9100026170
Madhapur, HYD 9100026146
Karimnagar 9492429685
Kukatpally 9392369549
Nizamabad 8919090653
Patancheru 9494182174
Siddipet 9603262989
Warangal 8702447772
Thane (Thane) Kandivali (West) 7977298051
Kandivali (East) 9321482815
Thane (North) 9321666951
Thane (South) 8928977985
Vashi 9969036136
Tamil Nadu (Other Than Chennai) (Coimbatore) Coimbatore 9994255012
Madurai 9489938487
Nagercoil 6381122366
Salem 9080433650
Tirunelveli 9489987157
Trichy 6380109286
Vellore 7397593330
Uttar Pradesh (Kanpur) Agra 8279696190
Prayagraj (Allahabad) 9336677186
Bareilly 5812510628
Bellary 6363778135
Gorakhpur 9044977792
Kanpur 5122215644
Lucknow 9044856097
Meerut 8923247687
Noida 8595668945
Varanasi 5422585339
West Bengal, A&N Islands & Sikkim (Kolkata) Barrackpore 3325010481
Darjeeling 8927703218
Durgapur 9434085134
Howrah 3326768120
Jalpaiguri 9531641924
Jangipur 9434111646
Kolkata 3329521852
Park Street 7439133837
Port Blair 9434269504
Siliguri 8001196411

EPFO members and stakeholders can use these WhatsApp business numbers of the regional EPFO offices of your concerned states from table 2. Send a message to get help or raise your concern.

Read More: EPFO (RO) WhatsApp Helpline Number

Tips – After successful registration of your complaint, keep the reference number to track the status of the complaint, or can use it for future grievance reference.


Register an Online Complaint

The EPF Integrated Grievance Management System (EPFiGMS) is an online grievance registration portal of EPFO where you can visit and fill out the online form to raise your concerns. You may also e-mail your issues. If your grievance is not redressed within 15 days period then send an e-mail to the higher authorities with the reference number.

EPFIGRMS Portal and E-mail to File an Online Complaint:

Register an Online Grievance File Complaint
Track Grievance Status View Status
Send Reminder Click Here
E-mail support-gms@epfindia.gov.in

Note – If your Grievance is not resolved within 15 days or unsatisfied with the response, an e-mail with the reference number of the grievance to (table 4):

E-mail rc.csd@epfindia.gov.in
Track Grievance Status View Status
Regional Office Contact Details View/Contact

Steps to File an Online Complaint to EPFO

EPFO Online Grievance registration guidance screenshot
EPFO Online Grievance registration guidance screenshot (epfigms.gov.in)
  • Visit the link to file an online complaint from table 3.
  • Select the type of membership status.
  • Fill out the required information.
  • Provide brief detail about the grievance related to EPFO services.
  • Upload the document (If asked)
  • Submit the online form and note down the reference number.

Note – If your complaint is not resolved within 15 days, e-mail the higher authority from table 4 or send a reminder from table 3.


Online EPFO Services

Stakeholders can use the online services of the EPFO for ease of business and claim in simple steps. You can visit the links below to access some useful services that will save time and surely will benefit you.

Some Important Online Services of EPFO:

For Employee Member e-SEWA Login/Activate UAN
For Employees Click Here
For Employers Click Here
EPFO Claim Forms/Help View/Download
Umang (Web Portal) Visit/Login
Jeevan Praman/Life Certificate (For Pension) Apply Now

Alternative Options:

Umang Mobile App Android | iOS
Social Media Twitter | Facebook | Youtube

Note – You may now know the procedure and the authorities whom you can approach if your issues are not resolved. Further, if you are not satisfied then lodge a grievance on CPGRAMS.

Also Read: File an Online Grievance on the CPGRAMS Portal of Central Government


Types of Issues:

  • Non-extension of PF benefit to employees
  • UAN not allotted
  • Unable to activate UAN
  • PF/pension details not available with the beneficiaries
  • The unified portal not working
  • Online establishment registration facility not working
  • Change of mobile number not registering on the unified portal.
  • Delay/rejection of Claims, benefits, funds, pension, and other issues.

References

 

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