India Power Corporation Ltd. Asansol (IPCL) is an electricity distribution company that provides electricity supply services in Asansol, West Bengal. More than 1 lakh consumers are connected with IPCL and getting benefits of electricity services.
Many times, customers face issues of power supply interruption due to heavy rains, broken wires & poles, and other incidents & issues. Some common problems are electricity supply outages, transformer failures, billing complaints, arrears and online payments, and other issues of electricity issues.
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You can use the official helpline of IPCL to register these electricity complaints. The Verified customer care numbers, e-mails, and WhatsApp numbers are available for the electricity issues of the consumers. You can also lodge an online electricity complaint on the portal.
Divisions of the Electricity Board of IPCL (India Power) in Asansol:
- Asansol
- Dishergarh
- Seebpore
- Luchipur
- Raniganj
Electricity Complaint Registration Fee & Redressal Time Limit:
| Registration Fee | No Fee (0) |
| Redressal Time Limit | Immediate (24×7) or up to 45 to 60 days (depending on the issues) |
Tips – Electricity complaints of IPCL not resolved within time or unsatisfied with the response? Lodge grievance to CGRF Forum, IPCL.
Customer Helplines of India Power Corporation Ltd., Asansol (IPCL) to Lodge Complaints About Electricity Services
IPCL (India Power Corporation Ltd. Asansol) takes care of its customers so it has official helplines for complaints about electricity issues. You can call on toll-free customer care numbers, helpline numbers, e-mails, and WhatsApp numbers of IPCL.
Online portals are also available to lodge online electricity complaints. Click the customer care numbers from the table below; Also call the official contact numbers of your regional offices.
Required Information to Lodge a Complaint to IPCL:
- Consumer Connection Number
- Name of the Complainant
- Address and Contact Number
- Type of the issues (Brief description)
- Other details of the electricity complaint.
Toll-Free Customer Care Numbers, Helpline Numbers of IPCL (India Power) for Electricity Complaints:
| IPCL Electricity Complaint Numbers | 18001023783 |
| Local Office Contact Numbers | Click Here |
| Local Office Address | Click Here |
Tips – If the complaint is not resolved within the time limit or unsatisfied with the response then you may approach the CGRF/Compliance Forum of IPCL.
Register Online Complaint to the Electricity Board of IPCL, Asansol
Customers of the IPCL (India Power) can use the links to the online portal where they can fill out the online complaint form of the Electricity Board of Asansol. You just need to visit the link; provide your details of the electricity issues; Submit the complaint form and note down the reference/docket number to track the status of the grievance.
Important Links of IPCL to Lodge Online Complaint About the Electricity Services:
| Register Online Electricity Complaint to IPCL | Register Now |
| ccasansol@indiapower.com | |
| Login/Register Account | Click Here |
| Feedback/Query of Services | Click Here |
| WBSEDCL Electricity Complaints | Register Now |
Other Online Services:
| Pay Online Bill | Pay Now |
| New Connection | Apply Now |
| Solar PV Application Form | Apply Now |
Tips – Electricity complaint is unresolved or not satisfied with the final order of IPCL then you may lodge a grievance to the Consumer Grievance Redressal Forum (CGRF) of IPCL.
Lodge Grievance to Consumer Grievance Redressal Forum (CGRF), IPCL (India Power)
The Electricity Consumer Grievance Redressal Forum (CGRF) is a compliance authority of IPCL that works as per the Electricity (Regulation) Act, 2003. Consumers can lodge a grievance to the CGRF Forum of their division concerned if the electricity complaint was registered to the regional office or online portal of IPCL is not resolved within the time limit or unsatisfied with the final resolution.
Procedure:
- Write the application in the given format below.
- Provide the following information on the application form:
- Consumer Connection number
- Name, address, and phone number of consumer/complainant
- Reference/docket number of complaint to IPCL.
- Response/final Order of the India Power (IPCL) on customer care or online portal.
- The subject and detailed description of the complaint/issue
- Provide your signature on the application form.
- Attach all the supportive documents.
- Finally, submit the form to the concerned CGRF Form of IPCL by post or visit yourself.
- Don’t forget to take the acknowledgment receipt (After submission of the grievance form).
Address and Contact Details of CGRF Forum, IPCL
1. Grievance Redressal Officers at Sub-Divisional Level
| Region | Address, E-mail, and Phone Number |
|---|---|
| Dishergarh | Dishergarh Power Station, P.O. Sunderchak, Dist. Burdwan, West Bengal, Pin-713360. Ph: 03412510626, 03412510442, 03412510447 Fax: 03412511900 |
| Seebpore | Seebpore Power Station, P.O. Jamuria, Dist. Burdwan, West Bengal, Pin-713360. Ph: 03416605601. Fax: 03416605596 |
| Luchipur |
Luchipur Receiving Station. P.O. Kajora, Dist. Burdwan, West Bengal, Pin-713360. Ph: 03416609309 Fax: 03416609309 |
2. Central Grievance Redressal Officers at Divisional and Corporate Level
| Region | Address, E-mail, and Phone Number |
|---|---|
| Central Office | Sanctoria, P.O. Dishergarh, Dist. Burdwan, West Bengal, Pin-713 333 Ph: 03416600462 Fax: 03416600464 |
| Head Office | Plot No. X-1,2 & 3, Block – EP, Sector-V, Salt Lake City, Kolkata-700091. Ph: 03366094300, 03366094308 Fax: 03323572452 |
Tips – If your grievance is not resolved within 30 to 45 days or dissatisfied with the final order of the CGRF Forum (GRO/CGROs) then you can file a petition to the Electricity Ombudsman, WBERC.
File Petition to Electricity Ombudsman of WBERC, West Bengal
The Electricity Ombudsman is commissioned under the West Bengal Electricity Regulatory Commission (WBERC) as per the Electricity (Regulation) Act, 2003. If your electricity grievance is not resolved by the CGRF Forum of IPCL within 30 days or you are unsatisfied with the final order then you may file a petition to the Electricity Ombudsman of West Bengal.
Instructions:
- The representation form or petition must be filed within 20 days after the expiry of the time limit or final order of the concerned CGRF Forum of IPCL (India Power).
- You must attach a copy of the submitted grievance form/application to the CGRF Forum.
- Attach a copy of the final order (If available).
Procedure:
- Download the representation/application form of the Electricity Ombudsman: Download
- Fill out the form with the required information.
- Attach the documents as mentioned in the list above.
- Submit the form to the Electricity Ombudsman at the official address by post or visit yourself.
- Don’t forget to take the acknowledgment receipt of your submitted representation form.
Official Address and Contact Details of Electricity Ombudsman in West Bengal
Address:
Office of the Ombudsman,
West Bengal Electricity Regulatory Commission,
(Appointed u/s 42(6) of the Electricity Act, 2003)
Plot No.-AH/5(2nd Floor), Premises No. Mar 16-1111
Action Area,1A, New Town, Rajarhat, Kolkata-700 163
Phone No: 033-2962-3756
E-mail: wbercombudsman20l2@gmail.com
Tips – Are you not satisfied with the final order of the Electricity Ombudsman of WBERC? You may approach the higher authorities – the Appellate Tribunal for Electricity, the High Court of the State, and the Supreme Court of India.
Categories of the Electricity Complaints
The categories of electricity issues that can be resolved by the respective departments of Indian Power are:
- Power Supply issues – Power supply outages, Transformer failure, High or low voltage fluctuation, live service wire issues, and other supply-related complaints.
- Electricity Billing issues – wrong or high bill amount, payment not updated, refund of security deposits, rebate schemes, and other billing issues.
- Electricity theft, streetlight issues, and emergency accident reports.
- New service connection, payment or invoice of the new connection, approval issues.
- Online bill payment & transaction issues.
- Other complaints about the power supply services of IPCL.
Frequently Asked Questions About India Power Corporation Limited
Q. What are the electricity helpline numbers of IPCL?
A. The toll-free electricity helpline number is – 18001023783 to register a complaint about the power supply services.
Q. Where can I approach if the electricity complaint is not resolved by IPCL (India Power)?
A. You may approach the higher authority and lodge a grievance to the Consumer Grievance Redressal Forum (CGRF) of your concerned division of IPCKL distributor. Further, you can file a petition to the Electricity Ombudsman to challenge the final order of the CGRF Forum.
Q. How can I track the status of the power supply outages and interruptions in my division?
A. You may visit ‘IPCL Power Outge Info‘ to track the status of the ongoing or scheduled power supply outages in your region.
References
- India Power Corporation Limited
- Official details of CGRF Forum (GROs & CGROs), IPCL
- West Bengal Electricity Regulatory Commission
- Regulation of WBERC for CGRF & Electricity Ombudsman
