Jansunwai UP Samadhan – Register an Online Complaint Against Government Services, Bhu Mafia, Corruptions, Offices, and Departments ofUttar Pradesh Government

About Jansunwai UP (Samadhan) – Jansunwai is an official online complaint portal of the Uttar Pradesh Government that works on the concept of an integrated grievance redressal system. The Chief Minister of Uttar Pradesh launched it on 25 January 2016. It is dedicated to achieving the goal of Good Governance in the administration system of Ministries/Departments of the Uttar Pradesh government.

The people of Uttar Pradesh can register their complaints about the services of the state government and issues related to government administration, departments, Bhu-Mafia, and Corruption. Jansunwai is a web-based portal where every person can register their complaints against the government department. Let us try to know the eligibility, type of issues, and procedure to register a successful grievance to the concerned department.

Jansunwai UP Official Details:

Jansunwai UP Official Website	www.jansunwai.up.nic.in
Email	jansunwai-up@gov.in jansunwaiup2016@gmail.com
Online Complaint to Jansunwai	Register
Jansunwai Mobile App	Android | iOS
Social Media	Facebook | Twitter

Index: Districts of Uttar Pradesh Why Lodge Complaint on Jansunwai UP? List of Departments Procedure to Register Online Complaint to Jansunwai Type of Complaints of Concerned Department Frequently Asked Questions (FAQ) About Jansunwai, Uttar Pradesh

Districts of Uttar Pradesh to Lodge Grievances on Jansunwai:

 A 

• Agra
• Aligarh
• Ambedkar Nagar
• Amethi (Chatrapati Sahuji Mahraj Nagar)
• Amroha (J.P. Nagar)
• Auraiya
• Ayodhya
• Azamgarh

 B 

• Baghpat
• Bahraich
• Ballia
• Balrampur
• Banda
• Barabanki
• Bareilly
• Basti
• Bhadohi
• Bijnor
• Budaun
• Bulandshahr

 C 

• Chandauli
• Chitrakoot

 D 

• Deoria

 E 

• Etah
• Etawah

 F 

• Farrukhabad
• Fatehpur
• Firozabad

 G 

• Gautam Buddha Nagar
• Ghaziabad
• Ghazipur
• Gonda
• Gorakhpur

 H 

• Hamirpur
• Hapur (Panchsheel Nagar)
• Hardoi
• Hathras

 J 

• Jalaun
• Jaunpur
• Jhansi

 K 

• Kannauj
• Kanpur Dehat
• Kanpur Nagar
• Kanshiram Nagar (Kasganj)
• Kaushambi
• Kushinagar (Padrauna)

 L 

• Lakhimpur – Kheri
• Lalitpur
• Lucknow

 M 

• Maharajganj
• Mahoba
• Mainpuri
• Mathura
• Mau
• Meerut
• Mirzapur
• Moradabad
• Muzaffarnagar

 P 

• Pilibhit
• Pratapgarh
• Prayagraj

 R 

• Rae Bareli
• Rampur

 S 

• Saharanpur
• Sambhal (Bhim Nagar)
• Sant Kabir Nagar
• Shahjahanpur
• Shamali (Prabuddh Nagar)
• Shravasti
• Siddharth Nagar
• Sitapur
• Sonbhadra
• Sultanpur

 U 

• Unnao

 V 

• Varanasi

Why Lodge Complaint on Jansunwai?

The government of Uttar Pradesh has provided a single platform to lodge complaints about the government services, schemes and complaints of bribery/corruption or activities of Mafias. Citizens can approach at Jansunwai portal (Samadhan) of Uttar Pradesh and can lodge grievances about the issues that they are facing in any services of the government on the state level, district, or panchayat level administration.

Jansunwai portal is free for all people, they can register their issues within a few minutes and can upload supportive documents. This system has made all the procedures easy. You can approach the concerned department with just one click submission of your issue.

These are the same issues and departments that come under the Jansunwai grievance portal.

List of Departments

These are the list of departments and ministries in Uttar Pradesh. You can register any grievance against the services of these departments.

• Additional Energy Resources Department
• Minority Welfare and Waqf
• Infrastructure and Industrial Development
• I.T. and Electronics
• Excise Department
• Housing and Urban Planning
• Higher Education Department
• Horticulture and Food Processing
• Department of Energy
• Agricultural Marketing and Foreign Trade
• Agriculture Department
• Agricultural Education And Research
• Khadi and Village Industry
• Food and Ration Department
• Food Security and Drug administration
• Sports Department
• Home and Encryption (Ministry of Home Affairs)
• Rural Engineering Service Department
• Rural Development Department
• Medical Education
• Medical Health and Family Welfare
• Sugar Industry and Sugarcane Development
• Handicapped People Empowerment Department
• Milk & Dairy Development Department
• Charitable Work
• Urban Development and Urban Employment & Poverty Elimination
• Citizen Aviation
• Panchayati Raj Department
• Fallow Land Development
• Transportation Department
• Tourism Department
• Environment, Forest and Climate change Department
• Livestock Department
• Backward Class Welfare Department
• Technical Education
• Bal Vikas Seva Evam Pustahar Vibhag
• Basic Education Department
• Minerals and Mining Department
• Department of Fisheries
• Entertainment Tax
• Women Welfare
• Secondary Education Board
• young Welfare Department
• Revenue and Disaster Department
• State/Public Property
• Silk Development
• Public Works Department
• Commercial Tax
• Finance/Pension
• Vocational Training & Education
• Labour Department
• Institutional Finance
• Society Welfare Department
• Co-operative Department
• Irrigation, Water Resources
• Micro, Small, and Medium Enterprises
• Information
• Stamp and Registration
• Handloom and Textile Industry
• Home Guard

Procedure to Register an Online Complaint to Jansunwai UP

Jansunwai portal of Uttar Pradesh has provided an easy procedure to lodge complaints. You can read all the instructions in the Hindi language. You just need to understand everything in Hindi or follow the instructions that are given below in the simple steps.

Jansunwai Samadhan Procedure:

Step 1: Visit the Jansunwai UP Online Complaint log-in Portal by this link:

• Register an Online Complaint at Jansunwai UP
• Complain to the Anti-Bhu Mafia
• Report a Corruption (Anti-Corruption Bureau)

Step 2: Now, Enter the Mobile number and captcha. Click on the send OTP button(ओटीपी भेजें)

Step 3: Enter the OTP from the message (ओ०टी०पी० अंकित करें). Finally, click on the Submit button to open the application form.

Step 4: Fill in the Following Details of the Complainant:

• Group/Collective Complaint (सामूहिक शिकायत ) – Click on the box if you want to lodge a group complaint (example – village or society, neighbour, other more than one person) unless leave it unchecked. 
• Personal Details – Fill in the Name (नाम), Father/husband Name (पिता/पति का नाम), select the gender (लिंग ), Enter mobile number 2, and E-mail Id (ईमेल).

Step 5: Fill out the Complaint Reference Details:

• Type of Reference/Grievance (सन्दर्भ का प्रकार) – Select the type of reference from the list; Complaint (शिकायत), Demand (मांग), Suggestions (सलाह), Other (अन्य).
• Department (विभाग) – Select the department against which you want to initiate this application. You can check the department and type of complaint below the given list.
• Reference/Grievance/Complaint Category (सन्दर्भ श्रेणी) – Select the type of complaint from the given list, if not available, select other cases (अन्य प्रकरण).
• Detailed Application Form (आवेदन पत्र का विस्तृत विवरण) – Provide detailed information about the issue or complaint. Also, give the information of address, department and concerns in brief. Do not use these (<>`=’~%”*^$&#()~) characters.

Step 6: Provide the Complaint/Demand/Suggestion Area/Address Information (शिकायत/मांग/सुझाव क्षेत्र की जानकारी):

• Region(क्षेत्र) – Select the one option from rural (ग्रामीण) or urban (नगरीय).
• District (जनपद) – Select your district.
• If selected rural: Select these options of your address; Tahsil (तहसील), Block (विकास खण्ड), Gram Panchayat (ग्राम पंचायत), Revenue Gram (राजस्व ग्राम), Police Station (थाना).
• If selected Urban: Select the Type of Urban Region (नगरीय क्षेत्र का प्रकार); Municipal Corporation ( नगर निगम), Municipal Corporation / Municipality ( नगर महापालिका / पालिका), Nagar Panchayat ( नगर पंचायत). Now, Select, District (जनपद), City/Town (नगर), Ward / Mohalla (वार्ड/मोहल्ला), Police Station (थाना).
• Residential Address (आवासीय पता) – Provide the complete address (Permanent or current address) where you live or issue has occurred.

Step 7: Provide the Document of reference and description of old references:

• Pre-reference number (if any) (पूर्व सन्दर्भ संख्या(यदि है तो)) – Click on the box if you have any reference number of the previous complaint. If you don’t have it, keep empty.
• For uploading the application and related documents (आवेदन एवम् सम्बंधित दस्तावेज अपलोड करने हेतु) – Click on the ‘choose file’ to upload the supportive documents. You can upload documents in PDF/JPG/JPEG/PNG format only. The maximum size of the file can be 500 KB.

Step 8: Finally, click on the Save complaint/reference (सन्दर्भ सुरक्षित करें) button. Note down the complaint reference number to track the status of your complaint.

Step 9: Visit to track the complaint status: Track Complaint Status (सन्दर्भ की स्थिति देखें)

Provide the following details to track the status:

• Complaint Reference Number (शिकायत संख्या) – Enter the reference number from the message of your successful submission of your previous complaint.
• Mobile Number or E-mail id (मोबाइल नंबर या ई-मेल आईडी): Enter your registered mobile number or e-mail then enter the captcha.

Finally, click on the submit button (सबमिट करे) and check the status of your complaint.

Step 10: If your complaint is not resolved within the given time period. You can send a reminder or can file a complaint against the resolution.

Visit this link to send a reminder to the Jansunwai grievance department: Send Reminder to Jansunwai

Now, enter the Complaint Reference Number (शिकायत संख्या) and click on the Search (खोजें) button. You can follow the procedure of the given format.

Finally, click on the submit button and send the reminder to the concerned department. To know the resolution time of your grievance, you can check the below-listed information in the table.

Type of Complaints of Concerned Department

List of the Type of Complaints to the Concerned Department/Ministries:

1. Additional Energy Resources Department: 

Category of Complaint	Post and Redressal Time
Poor construction work/Lack of quality/Delay	Project Officer – 15 Days
Information regarding the non-functionality of the already established alternative power plant and plant	Project Officer – 15 Days
Corruption/Financial irregularities/Actions – Negligence/Investigation in Departmental Schemes/Plans	Director – 15 Days
Rooftop Solar Plant Solar Power Projects Information for setting up Mini-Grid Solar Plants	Director – 15 Days
Information Regarding Setting Up of Alternative Energy Plants	Project Officer – 15 Days
Service/Selection/Salary Related/Deceased Dependent Related	Director – 15 Days
Solar Plant/Park/Micro Grid/Electrification Related	Project Officer – 15 Days
Solar Light/Panel /Fan /Water Pump Etc	Project Officer – 15 Days
Transfer/Vacancy/Deputation	Director – 15 Days
Other Case	Director – 15 Days

2. Minority Welfare and Waqf:

Category of Complaint	Post and Redressal Time
Subjects of Demand for Minority Welfare Scholarship	District Minority Welfare Officer – 30 Days
Financial Assistance for Marriage of Daughters of Poor Persons from Minority Community	District Minority Welfare Officer – 15 Days
Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc.	Additional Chief Secretary/Principal Secretary/Secretary – 30 Days
The Boundary Wall of Graveyard	District Minority Welfare Officer – 15 Days
Substandard construction work/Lack of quality/delay	District Minority Welfare Officer – 15 Days
Scholarship/Fee Reimbursement Demand/Grievance	District Minority Welfare Officer – 15 Days
Corruption/financial irregularities/Actions – negligence/Investigation in departmental Scheme	District Minority Welfare Officer – 15 Days
Madrasa Minority Institution Recognition Appointment Salary Etc.	District Minority Welfare Officer – 15 Days
Recognition/Appointment/Salary etc. of Madrasa/Waqf Property/Minority Institution	District Minority Welfare Officer – 15 Days
The boundary wall of waqf property, graveyard etc.	District Minority Welfare Officer – 15 Days
Demand for financial sanction/Release of funds	District Minority Welfare Officer – 15 Days
Service/Selection/Salary Related/Deceased Dependent Related	District Minority Welfare Officer – 15 Days
Transfer/Vacancy/Deputation	District Minority Welfare Officer – 15 Days
Matters related to the Haj pilgrimage	Secretary – 30 Days
Other Cases	District Minority Welfare Officer – 15 Days

3. Infrastructure and Industrial Development:

Category of Complaint	Post and Redressal Time
Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc.	Managing Director – 15 Days
Industry Registration related	Regional Manager – 10 Days
Debt related	Regional Manager – 10 Days
Single/Window Scheme/Plan/Nivesh Mitras	Regional Manager – 10 Days
Industrial Development Authority Greater Noida	Chief Executive Officer – 30 Days
Industrial Development Authority Noida	Chief Executive Officer – 30 Days
Substandard or Poor construction work/Lack of quality/delay	Managing Director – 10 Days
Regarding Selection/Allotment	Regional Manager – 10 Days
Prime Minister’s Self Employment Scheme	Regional Manager – 10 Days
Regarding land Arrangement/Allotment	Regional Manager – 10 Days
Yamuna Expressway	Chief Executive Officer – 30 Days
Development Authority Greater Noida	Chief Executive Officer – 30 Days
Other Cases	Regional Manager – 10 Days

4. I.T. and Electronics:

Category of Complaint	Post and Redressal Time
Related to I.T. Park/ I.T. Hub	Managing Director – 15 Days
Regarding e-governance projects/schemes	State Coordinator – 10 Days
E. District / S. S. D. G. Scheme	State Coordinator – 10 Days
Regarding the official website of the department level/district level of UP	Managing Director – 10 Days
Poor or Substandard construction work/Lack of quality/delay	Managing Director – 10 Days
Public Facilitation Center/Lokvani Kendra Case	Additional District Magistrate (Finance & Revenue) – 15 Days
Regarding providing Wi-Fi/Internet connectivity	Managing Director – 10 Days
Other Cases	State Coordinator – 15 Days

5. Excise Department:

Category of Complaint	Post and Redressal Time
Over Rating	District Excise Officer – 10 Days
Shop Move / Shift	District Excise Officer – 15 Days
Fake / Illegal Liquor / Liquor Smuggling	District Excise Officer – 10 Days
Banned Drug Abuse	District Excise Officer – 10 Days
Related to Liquor shop allotment	District Excise Officer – 10 Days
Other Cases	Deputy Commissioner of Excise – 10 Days

6. Housing and Urban Planning:

Category of Complaint	Post and Redressal Time
Related to acquiring/free-hold	Superintendent Engineer – 15 Days
Related to no objection certificate	Superintendent Engineer – 15 Days
Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc.	Superintendent Engineer – 15 Days
Allotment Related	Superintendent Engineer – 15 Days
Substandard/Poor construction work/Lack of quality/delay	Property Manager – 15 Days
land-use change related	Superintendent Engineer – 15 Days
Geo/Property/Land Map related	Superintendent Engineer – 15 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans	Commissioner – 15 Days
With regard to compensation	District Magistrate – 15 Days
Related to the development authority	Vice-Chairman – 15 Days
Demand for financial sanction/release of funds	Commissioner – 15 Days
Encroachment on properties	Superintendent Engineer – 15 Days
Other Cases	Superintendent Engineer – 15 Days

7. Higher Education Department:

Category of Complaint	Post and Redressal Time
Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc.	Additional Chief Secretary/Principal Secretary/Secretary – 30 Days
Illegal recovery by colleges	Registrar – 15 Days
Related to teaching in colleges/universities	Registrar – 30 Days
Substandard/Poor construction work/Lack of or Low quality / Delay	Registrar – 15 Days
Scholarship-related / fee reimbursement	Registrar – 30 Days
Related to Hostels	Registrar – 15 Days
Exam / Center Related	Registrar – 30 Days
Corruption/ financial irregularities/ actions – negligence/ investigation in departmental Schemes	Registrar – 30 Days
Establishment of college	Registrar – 30 Days
Recognition / Affiliation / Grant Listing	Registrar – 30 Days
Demand for financial sanction/ release of funds	Registrar – 30 Days
Regarding the operation of the departmental website/application	Director – 7 Days
Shortage/Deployment of Teachers/Subject Teachers	Registrar – 15 Days
Service/Selection/Salary Related/Deceased Dependent Related	Registrar – 30 Days
Transfer/Vacancy/Deputation	Director – 15 Days
Other Cases	Registrar – 15 Days

8. Horticulture and Food Processing:

Category of Complaint	Post and Redressal Time
Potato Seed	District Horticulture Officer – 4 Days
Regarding cold storage	District Horticulture Officer – 10 Days
Relating to processed food units	Deputy Director – 10 Days
Departmental Nurseries / Plant Availability	District Horticulture Officer – 5 Days
Regarding the operation of the departmental website/application	Director – 10 Days
Other Cases	District Horticulture Officer – 7 Days

 9. Department of Energy:

Category of Complaint	Post and Redressal Time
Electricity bill after incorrect bill/ disconnection /meter bad	Executive Engineer, Electrical – 7 Days
Transformer – failure/ low capacity/ demand for a new transformer	Executive Engineer, Electrical – 7 Days
Regarding new connection/electrical load approval/PD	Executive Engineer, Electrical – 1 Days
Power supply or voltage reduction/providing / cut off	Executive Engineer, Electrical – 15 Days
Demand for electricity poles/poles and lines shifting/removing	Executive Engineer, Electrical – 30 Days
Electricity theft	Executive Engineer, Electrical – 30 Days
Other Cases	Executive Engineer, Electrical – 7 Days

10. Agricultural Marketing and Foreign Trade:

Category of Complaint	Post and Redressal Time
Forwarding of Certificate of Authorization for new applications of AGMARK Classification of AGRICULTURE FOODS to the Government of India	Senior Agricultural Marketing Inspector – 15 Days
Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc.	Senior Agricultural Marketing Inspector – 15 Days
Complaint of poor construction in Janeshwar Mishra village	Deputy Director (Construction) – 10 Days
Shops, godowns and plot distribution/selection related	Secretary Market Committee – 10 Days
Forwarding the recommendation of the District Committee received from the Member Secretary, Inspector, for physical verification of the Export Rice Exporting Firm.	Senior Agricultural Marketing Inspector – 15 Days
Export related	Secretary Market Committee – 10 Days
Market tax/duty	Secretary Market Committee – 10 Days
Mandi Road / Link Road Construction	Deputy Director (Construction) – 10 Days
Lack of facilities	Secretary Market Committee – 10 Days
Related to Haat/Agriculture Market Yard	Secretary Market Committee – 10 Days
Other Cases	Senior Agricultural Marketing Inspector – 15 Days

11. Agriculture Department:

Category of Complaint	Post and Redressal Time
License for Fertilizers/Seeds/Pesticides	District Agriculture Officer – 15 Days
Regarding the demand for Kisan credit card or loan waiver	District Agriculture Officer – 30 Days
license for pesticide Related	District Agriculture Defense Officer – 15 Days
Insecticides related	District Agriculture Defense Officer – 15 Days
Agricultural Equipment/ Equipment Grant	Deputy Director, Agriculture Department – 7 Days
Agriculture Loan/ Kisan Credit Card	District Agriculture Officer – 15 Days
Transfer of grant money to the bank account through DBT in agricultural schemes	Deputy Director, Agriculture Department 7 Days
Regarding the demand for manure or seed	District Agriculture Defense Officer – 30 Days
Fertilizer Distribution/Allotment	District Agriculture Officer – 7 Days
Seedlings/Seed Distribution	District Agriculture Officer – 7 Days
Crop Insurance Scheme / Relief Grant	Deputy Director, Agriculture Department – 7 Days
Corruption/ financial irregularities / Actions – negligence/ investigation in departmental plans	District Agriculture Officer – 15 Days
Soil Testing Related	District Agriculture Officer – 15 Days
Service/Selection/Salary Related/Deceased Dependent Related	Deputy Director, Agriculture Department – 15 Days
Transfer/Vacancy/Deputation	Deputy Director, Agricultural Extension – 15 Days
Other Cases	Deputy Director, Agriculture Department – 15 Days

12. Agricultural Education And Research:

Category of Complaint	Post and Redressal Time
Establishment of Agricultural College/Institute	Director-General – 20 Days
Krishi Vigyan Kendra Level Facility	Director-General – 15 Days
Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc.	Director-General – 15 Days
Substandard construction work/Lack of quality/delay	Director-General – 15 Days
Corruption/ financial irregularities/ actions – negligence/ investigation in departmental plans	Director-General – 15 Days
Demand for financial sanction/release of funds	Director-General – 15 Days
Subject/Faculty Opening	Director-General – 15 Days
Service/Selection/Salary Related/Deceased Dependent Related	Director-General – 10 Days
Transfer/Vacancy/Deputation	Director-General – 15 Days
Other Cases	Director-General – 15 Days

13. Khadi and Village Industry:

Category of Complaint	Post and Redressal Time
Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc.	District Village Industries Officer – 10 Days
Loan-related/financial help from banks	District Village Industries Officer – 10 Days
Village Industries Employment Scheme	District Village Industries Officer – 10 Days
Substandard construction work/Lack of quality/delay	District Village Industries Officer – 10 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental Schemes	District Village Industries Officer – 10 Days
Financial sanction/release of funds Demand	District Village Industries Officer – 10 Days
Service/Selection/Salary Related/Deceased Dependent Relatives	District Village Industries Officer – 10 Days
Transfer/Vacancy/Deputation	District Village Industries Officer – 10 Days
Other Cases	District Village Industries Officer – 10 Days

14. Food and Ration Department:

Category of Complaint	Post and Redressal Time
Regarding irregularity/investigation / wrong investigation / black marketing of fair rate seller	Supply Inspector-30 Days
Purchase of Wheat/Paddy	District Food and Marketing Officer – 20 Days
Weight Measurement/Weighed Down Related	Senior Inspector, Legal Metrology (Weights and Measures) – 15 Days
Appointment of selected fair rate vendor / long vacancy	District Supply Officer – 30 Days
Hoarding/Black Marketing	District Supply Officer – 25 Days
Regarding charging more than the price (MRP) mentioned on the package of canned material	Senior Inspector, Legal Metrology (Weights and Measures) – 15 Days
Regarding the demand for new wheat or paddy procurement centre	District Food and Marketing Officer – 25 Days
Regarding the demand for eligible households or Antyodaya ration card	Supply Inspector-30 Days
Regarding the complaint of low weighing/impurity at the petrol pump	District Supply Officer – 30 Days
Other matters related to measurement	Senior Inspector, Legal Metrology (Weights and Measures) – 15 Days
Regarding the demand for LPG connection	District Supply Officer – 30 Days
Regarding complaint of LPG less weighing/supply	Supply Inspector-30 Days
Ration Card (BPL/APL/Antyodaya) / Issue of Ration Card to ineligible persons	Supply Inspector-30 Days
Irregularity or overpricing in the distribution of ration and kerosene	Supply Inspector-25 Days
Regarding the operation of the departmental website/application	Commissioner – 7 Days
Other Cases	District Supply Officer – 7 Days

15. Food Security and Drug administration:

Category of Complaint	Post and Redressal Time
Related to pharmaceutical/drug license	Drug Inspector – 7 Days
Regarding food license	Designated Officer – 7 Days
sale of counterfeit/fake drugs	Drug Inspector – 7 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental schemes	Officer-in-charge – 7 Days
Sale of adulterated food	Designated Officer – 7 Days
Regarding the operation of the departmental website/application	Additional Commissioner – 7 Days
Other Cases	Designated Officer – 7 Days

16. Sports Department:

Category of Complaint	Post and Redressal Time
Substandard/Poor construction work/Lack of quality/delay	District Sports Officer – 15 Days
Instructor/Coach Deployment	District Sports Officer – 15 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans	District Sports Officer – 15 Days
Demand for financial sanction/release of funds	District Sports Officer – 15 Days
Aid/Grant	District Sports Officer – 15 Days
Service/Selection/Salary Related/Deceased Dependent Relatives	District Sports Officer – 15 Days
Regarding construction/expansion/repair facilities of stadium/playground	District Sports Officer – 15 Days
Transfer/Vacancy/Deputation	Director – 15 Days
Regarding Sports Hostel	District Sports Officer – 15 Days
Other Cases	District Sports Officer – 15 Days

17. Home and Encryption (Ministry of Home Affairs):

Category of Complaint	Post and Redressal Time
CBCID Enquiry/Interpretation/Case Transfer/Case Refund	Senior / Superintendent of Police – 30 Days
Any complaint related to FIR (Non-registration of FIR / Arrest / Nomination / Investigation etc.)	SHO / Inspector In-Charge – 90 Days
Registering an FIR	SHO / Inspector In-Charge – 7 Days
Proceeding on FIR	SHO / Inspector In-Charge – 30 Days
Gunner/Bodyguard	Senior / Superintendent of Police – 7 Days
Wrong FIR registered / Wrong nomination	SHO / Inspector In-Charge – 30 Days
Substandard/Poor construction work, lack of quality, delay in construction work related to the Police department	Senior / Superintendent of Police – 30 Days
Domestic Violence / Sexual Harassment / Rape / Molestation / Female Harassment	SHO / Inspector In-Charge – 30 Days
The complaint application letter is given by public	SHO / Inspector In-Charge – 30 Days
Regarding ethnic/religious/communal	SHO / Inspector In-Charge – 7 Days
Traffic	SHO / Inspector In-Charge – 30 Days
Verification for Contract License	SHO / Inspector In-Charge – 15 Days
Regarding the violation of noise pollution rules	SHO / Inspector In-Charge – 30 Days
Passport Verification & Character Verification	SHO / Inspector In-Charge – 15 Days
Complaint application against police	Circle Officer / Assistant Commissioner of Police – 30 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans	Circle Officer / Assistant Commissioner of Police – 30 Days
Harassment by Mafia/Dabangs/to create fear in the Society/Hooliganism/collection of Goonda tax	SHO / Inspector In-Charge – 30 Days
Return case	Senior / Superintendent of Police – 30 Days
Regarding the operation of the departmental website/application	Director-General – 10 Days
Arms License / Renewal	SHO / Inspector In-Charge – 15 Days
Service/Selection/Salary Related/Deceased Dependent Related	Senior / Superintendent of Police – 30 Days
Disputes regarding property / land / way / drain etc.	SHO / Inspector In-Charge – 30 Days
Custodial death/police atrocities/abuse cases	Circle Officer / Assistant Commissioner of Police – 30 Days
Other Cases	SHO / Inspector In-Charge – 30 Days

18. Rural Engineering Service Department:

Category of Complaint	Post and Redressal Time
Substandard/Poor construction work/Lack of quality/delay	Executive Engineer – 15 Days
Irregularities in Tender	Executive Engineer – 15 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental schemes	Executive Engineer – 15 Days
Regarding Lohia Gram Construction	Executive Engineer – 15 Days
Other Cases	Executive Engineer – 15 Days

19. Rural Development Department:

Category of Complaint	Post and Redressal Time
DRDA related	Project Director, District Rural Development Agency – 15 Days
N.R.L.M Related/Group Formation and Financing	Block Development Officer – 15 Days
Regarding eligibility and ineligibility of SECC 2011	Project Director, District Rural Development Agency – 15 Days
Excavation or cleaning of the village pond	Block Development Officer – 15 Days
Substandard/Poor construction work/Lack of quality/delay	Block Development Officer – 15 Days
Regarding the creation of a new development block/gram panchayat	Commissioner – 30 Days
Demand for new hand pump	Block Development Officer – 30 Days
In relation to the demand for a water tank or drinking water pipelines or culverts	Block Development Officer – 15 Days
Drinking-Water Scheme / Water Tank Related	District Development Officer – 30 Days
Related to Prime Minister’s Gram Sadak Scheme / Road related	Project Director, District Rural Development Agency – 30 Days
In relation to the Prime Minister’s Rural Housing Scheme (PM Awas Yojana)	Block Development Officer – 15 Days
Regarding the demand for housing in the Prime Minister’s Rural Housing Scheme	Block Development Officer – 30 Days
Non-availability of work/employment generation in MNREGA	Block Development Officer – 7 Days
Job card related to MNREGA / Fake payment of MNREGA workers.	Block Development Officer – 7 Days
Any case related to payment of wages in MNREGA – non-payment/fake payment/short payment/non-payment etc.	Block Development Officer – 7 Days
Lohia Awas Construction	Project Director, District Rural Development Agency – 15 Days
MLA fund / MP fund	Project Director, District Rural Development Agency – 15 Days
In respect of encroachment or possession of departmental property or land	Block Development Officer – 15 Days
Socio/Economic and Caste Census (SECC)	Project Director, District Rural Development Agency – 15 Days
Regarding Hand pump	Block Development Officer – 15 Days
Other Cases	Block Development Officer – 10 Days

20. Medical Education:

Category of Complaint	Post and Redressal Time
KGMU related case	Registrar – 7 Days
SGPGI case	Director – 7 Days
Facilities in hospitals	Principal, Medical College – 10 Days
Regarding allocation/ establishment/ renovation of land/ funds for hospitals/institutions	Director-General – 10 Days
Related to unrecognized or fake medical colleges	Director-General – 30 Days
Substandard construction work/Lack of quality/delay	Director-General – 10 Days
Regarding the quality of medical education	Principal, Medical College – 15 Days
Problems raised by students	Principal, Medical College – 10 Days
Shortage/Deployment of doctors/staff	Principal, Medical College – 10 Days
Free medicine /test diagnosis	Principal, Medical College – 7 Days
Examination and result related matters	Director-General – 15 Days
In respect of encroachment or possession of departmental property or land	Director-General – 15 Days
Other Cases	Principal, Medical College – 10 Days

21. Medical Health and Family Welfare:

Category of Complaint	Post and Redressal Time
Lack of basic facilities in the hospital	Chief Medical Superintendent (District Hospital) – 15 Days
Availability/shortage of medicines in hospitals/prescription of outpatients	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Ayushman Bharat-Pradhan Mantri Jan Arogya Yojana	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Asha/Asha Bahu/ASHA related case	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Non-compliance with the standard of treatment	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Related to ANM Sub Center	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Ambulance service	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Drugs / Pathological test / Ultrasound case	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Substandard construction work/Lack of quality/delay	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Physicians’ private practice	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Medical Staff not Coming on time	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Shortage/ posting/ availability of doctors/ staff	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Matters relating to Janani Suraksha Yojana	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Regarding Certificate of Disability	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Inauguration/requisition/construction/land allotment of a new hospital	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Consideration for eligible services/s schemes with an incentive amount	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Pandit Deendayal Upadhyay State Employees Cashless Medical Facility	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Prime Minister’s Bharatiya Jan Aushadhi Project	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Administrative procedures	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Corruption/Bribery	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Corruption / financial irregularity/ negligence / investigation in works-departmental schemes	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
CM Jan Arogya Campaign	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Misbehaviour / Negligence / Illegal Recovery and Practice by Medical Staff	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Demand for financial sanction/ release of funds	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
In respect of encroachment or possession of departmental property or land	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Poor quality of services	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Non-availability of services	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Service/Selection/Salary Related/Deceased Dependent Relatives	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Regarding contract Ayush doctors	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Transfer/Vacancy/Deputation	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Regarding sanitary	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Other Cases	Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days

22. Sugar Industry and Sugarcane Development:

Category of Complaint	Post and Redressal Time
Regarding delay/irregularity/reduction in sugarcane purchase/non-receipt of sugarcane slip	District Sugarcane Officer – 10 Days
Related to middlemen in sugarcane purchase	District Sugarcane Officer – 10 Days
Substandard construction work/Lack of quality/delay	District Sugarcane Officer – 15 Days
Sugar Mill (Cooperative/Private) Operation/Payment Related	District Sugarcane Officer – 15 Days
Corruption / financial irregularities/ actions – negligence/ investigation in departmental plans	District Sugarcane Officer – 10 Days
Regarding the operation of departmental website/application	District Sugarcane Officer – 7 Days
Other Cases	District Sugarcane Officer – 10 Days

23. Handicapped People Empowerment Department:

Category of Complaint	Post and Redressal Time
Free travel facility to Divyangjan in UP State Road Transport Corporation buses	District Disability Empowerment Officer – 90 Days
Regarding loan scheme	District Disability Empowerment Officer – 90 Days
Leprosy Pension	District Disability Empowerment Officer – 90 Days
Prostheses/Accessories	District Disability Empowerment Officer – 90 Days
Grants to NGOs	District Disability Empowerment Officer – 90 Days
Regarding the demand for handicapped public pension	District Disability Empowerment Officer – 90 Days
Divyang Marriage Incentive Award Scheme	District Disability Empowerment Officer – 30 Days
Bachpan Day-Care Center	District Disability Empowerment Officer – 90 Days
Training Center with Mentally Retarded Shelter	District Disability Empowerment Officer – 90 Days
Regrading handicapped pension	District Disability Empowerment Officer – 90 Days
Special school	District Disability Empowerment Officer – 90 Days
Surgical Scheme	District Disability Empowerment Officer – 90 Days
Integrated Disabled School Establishment	District Disability Empowerment Officer – 90 Days
Other Cases	District Disability Empowerment Officer – 30 Days

24. Milk & Dairy Development Department:

Category of Complaint	Post and Redressal Time
Regarding the nomination of a member in the Uttar Pradesh State Milk Council	Commissioner – 30 Days
Regarding nominating the members of the Interim Management Committee constituted in the milk committees	Manager / Principal Manager – 30 Days
UP State Milk Council to nominate members to constitute interim management committee in milk committees	Manager / Principal Manager – 30 Days
Demand to open new centres / nondairy plants	Manager / Principal Manager – 30 Days
Demand to open new milk committee bulk milk cooler	Manager / Principal Manager – 30 Days
Parag Milk Center / Milk Price Payment	Manager / Principal Manager – 30 Days
Demand to open Parag Milk Selling Center	Manager / Principal Manager – 30 Days
Corruption/financial irregularity/ negligence/ investigation in works-departmental plans	Manager / Principal Manager – 45 Days
Demand for financial sanction / release of funds	Manager / Principal Manager – 30 Days
Milk price payment of cooperatives	Manager / Principal Manager – 15 Days
Transfer related PCDF Ltd.	Manager / Principal Manager – 30 Days
Other Cases	Manager / Principal Manager – 10 Days

25. Charitable Work:

Category of Complaint	Post and Redressal Time
Other Cases	District Magistrate – 15 Days
Kailash Mansarovar Yatra	District Magistrate – 15 Days
Substandard construction work/Lack of quality/delay	District Magistrate – 15 Days

26. Urban Development and Urban Employment & Poverty Elimination:

Category of Complaint	Post and Redressal Time
Substandard construction work/Lack of quality/delay	Municipal Commissioner – 15 Days
Complaint related to water corporation	Executive Engineer – 15 Days
Duda Suda related	Project Officer, Duda – 15 Days
Demand for new municipal	District Magistrate – 30 Days
Municipal corporation illegal parking recovery complaint	Zonal Officer – 7 Days
In relation to the encroachment or possession of the departmental property or land of the Municipal Corporation.	Municipal Commissioner – 30 Days
Regarding rthe emoval of illegal encroachment and encroachment in Municipal Corporation	Municipal Commissioner – 30 Days
Illegal construction in Municipal Corporation	Municipal Commissioner – 30 Days
Stray animal related in the municipal corporation	Municipal Commissioner – 7 Days
Garbage, dirt cleaning and sanitation workers in Municipal Corporation	Municipal Commissioner – 7 Days
House Tax / Water Tax in Municipal Corporation	Municipal Commissioner – 15 Days
Tehbazari in Municipal Corporation	Municipal Commissioner – 15 Days
Demand for laying new sewer line in Municipal Corporation	Municipal Commissioner – 15 Days
Park / Parking related in Municipal Corporation	Municipal Commissioner – 15 Days
Regarding drinking water in Municipal Corporation	Municipal Commissioner – 7 Days
Municipal lighting system	Municipal Commissioner – 7 Days
Regarding Certificate in Municipal Corporation	Municipal Commissioner – 30 Days
Corruption in the municipal corporation, financial irregularity/negligence in works/departmental plans investigation	Municipal Commissioner – 30 Days
Map of house/establishment in Municipal Corporation	Municipal Commissioner – 30 Days
Dead animal problem in the municipal corporation	Additional Municipal Commissioner – 1 Day
Road Excavation / Water logging in Municipal Corporation	Municipal Commissioner – 15 Days
Regarding construction/repair of road/road/CC road/footpath etc. in Municipal Corporation	Municipal Commissioner – 30 Days
Cleaning of sewer / drain-drain or sewer / drain-drain choke or sewer / drain-drain overflow in the municipal corporation	Municipal Commissioner – 15 Days
Other matters related to Municipal Corporation	Municipal Commissioner – 15 Days
In relation to encroachment or possession of departmental property or land of Municipality and Nagar Panchayat.	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Illegal construction in Nagar Palika/ Nagar Panchayat	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Demand for laying new sewer line in Nagar Palika Nagar Panchayat	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Regarding parking in Nagar Palika Nagar Panchayat	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Arrangement of lighting in Nagar Palika Nagar Panchayat	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Regarding Certificate in Nagar Palika Nagar Panchayat	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Corruption in Municipality, Nagar Panchayat, Financial irregularities, Negligence investigation in departmental schemes	Executive Officer, Nagar Panchayat / Municipality – 30 Days
Map of house establishment in Nagar Palika Nagar Panchayat	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Road excavation water logging in Nagar Palika Nagar Panchayat	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Regarding repair of the road, CC road, footpath etc. in Nagar Palika Nagar Panchayat	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Cleaning of sewer line in Nagar Palika Nagar Panchayat Sewer choke or sewer overflow	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Regarding drinking water from Nagar Palika Nagar Panchayat	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Other matters related to Nagar Palika Nagar Panchayat	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Related to house tax and water tax related to the municipal town council	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Delay in poor quality construction work related to Municipality Nagar Panchayat	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Tehbazari related to Nagar Palika Nagar Panchayat	Executive Officer, Nagar Panchayat / Municipality – 15 Days
Relating to stray animals in the municipality	Executive Officer, Nagar Panchayat / Municipality – 7 Days
Garbage, dirt cleaning and sanitation workers in the municipality	Executive Officer, Nagar Panchayat / Municipality – 7 Days
Problems related to dead animals in the municipality	Executive Officer, Nagar Panchayat / Municipality – 1 Day
In relation to illegal occupation and removal of encroachment in the municipality or panchayat	Executive Officer, Nagar Panchayat / Municipality – 15 Day
Corruption / financial irregularities / actions – negligence / investigation in departmental plans	Executive Officer, Nagar Panchayat / Municipality – 15 Day
Regarding the demand for new hand pumps for urban area	Executive Officer, Nagar Panchayat / Municipality – 30 Day
Regarding the demand for sewer drains or CC roads for urban areas	Executive Officer, Nagar Panchayat / Municipality – 30 Day
Regarding the demand for water tanks or drinking water pipelines or culvert for urban areas	Executive Officer, Nagar Panchayat / Municipality – 30 Day
Regarding the demand for housing in the Prime Minister or Chief Minister Awas Yojana for urban areas	Project Officer, Duda – 30 Days
Regarding the demand for construction of toilets under the Swachh Bharat Mission for urban areas	Executive Officer, Nagar Panchayat / Municipality – 30 Day
Other Cases	Executive Officer, Nagar Panchayat / Municipality – 15 Day

27. Citizen Aviation:

Category of Complaint	Post and Redressal Time
Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc.	Director – 15 Days
Land allotment/acquisition for airport construction/expansion	Director – 15 Days
Substandard construction work/Lack of quality/delay	Director – 15 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans	Director – 15 Days
Demand for financial sanction/release of funds	Director – 15 Days
Regarding the operation of the departmental website/application	District Magistrate – 10 Days
Service/ Selection/ Salary Related/Deceased Dependent Related	Director – 15 Days
Transfer/Vacancy/Deputation	Director – 15 Days
Related to Transferred	Director – 15 Days
Other Cases	Director – 15 Days

28. Panchayati Raj Department:

Category of Complaint	Post and Redressal Time
Related to Regional Panchayat	Assistant Development Officer – 15 Days
Misuse of village fund	District Panchayat Raj Officer – 30 Days
Regarding organizing the meetings of Gram Panchayat and Gram Sabha	District Panchayat Raj Officer – 30 Days
Construction and maintenance of other public properties of Gram Panchayats	Assistant Development Officer – 30 Days
Related to Village Secretary / Gram Panchayat Officer	Assistant Development Officer – 30 Days
Sanitation system / Safai Karamcharis in villages	Assistant Development Officer – 7 Days
Substandard/Poor construction work/Lack of quality/delay	District Panchayat Raj Officer – 30 Days
Birth-Death Certificate/Family Register Copy/Amendment	District Panchayat Raj Officer – 15 Days
Relating to the Zila Panchayat	Additional Chief Officer – 7 Days
Demand for new hand pump	District Panchayat Raj Officer – 30 Days
Regarding the demand for Nala Nali Khadnja or CC road within the village	District Panchayat Raj Officer – 30 Days
construction related to drain / Nali / pavement	District Panchayat Raj Officer – 30 Days
Delimitation, Mapping of Land	Assistant Development Officer – 7 Days
Regarding the construction of the Panchayat building	District Panchayat Raj Officer – 30 Days
relating to the Pradhan/Sarpanch	District Panchayat Raj Officer – 15 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans	Deputy Director, Panchayat – 30 Days
Street Lighting	Assistant Development Officer – 15 Days
Demand for financial sanction/release of funds	District Panchayat Raj Officer – 30 Days
Compliance Report of Departmental Instructions	District Panchayat Raj Officer – 30 Days
In respect of encroachment or possession of departmental property or land	Assistant Development Officer -30 Days
In relation to road connectivity, culvert, Khadanja/Pavement, Nali, drain etc., construction, repair, etc.	District Panchayat Raj Officer – 30 Days
Swachh Bharat Mission – Demand for construction of toilets	Assistant Development Officer – 7 Days
Swachh Bharat Mission – Irregularities and corruption in the construction of toilets	Assistant Development Officer – 7 Days
Other cases related to Swachh Bharat Mission	District Panchayat Raj Officer – 15 Days
hand pump repair and rebore	Assistant Development Officer – 15 Days
Other Cases	District Panchayat Raj Officer – 15 Days

29. Fallow Land Development:

Category of Complaint	Post and Redressal Time
Regarding the IWMP scheme	Chief Executive Officer – 10 Days
Corruption/Financial Irregularities/Works- Negligence/investigation in departmental plans	Chief Executive Officer – 10 Days
Regarding U.P. Sodic Land Reclamation Project	Managing Director – 10 Days
Regarding the operation of the departmental website/application	Managing Director – 7 Days
User Reform Scheme with the help of World Bank	Managing Director – 15 Days
Other Cases	Chief Executive Officer – 10 Days

30. Transportation Department:

Category of Complaint	Post and Redressal Time
Other matters related to Transport Commissioner, Uttar Pradesh	Assistant Divisional Transport Officer – 5 Days
Challan-related complaint case	Assistant Divisional Transport Officer – 5 Days
Cases related to the operation of illegal buses / trucks / tempos and other illegal vehicles	Assistant Divisional Transport Officer – 7 Days
Driving license issue	Assistant Divisional Transport Officer – 7 Days
Case related to overloading in bus / truck / tempo / other vehicles	Assistant Divisional Transport Officer – 7 Days
Corruption/financial irregularity/ negligence/ investigation in works-departmental Schemes	Assistant Divisional Transport Officer – 7 Days
Vehicle Registration / Permit Case	Assistant Divisional Transport Officer – 7 Days
Other case roadways	Assistant Regional Manager – 5 Days
Case related to ETS and smart card of Transport Corporation	Assistant Regional Manager – 5 Days
Cases related to cleanliness and public facilities in Roadways Bus Stands and Roadways Buses of Transport Corporation	Assistant Regional Manager – 5 Days
Case related to buses contracted with Transport Corporation	Assistant Regional Manager – 5 Days
Case related to roadways bus accidents	Assistant Regional Manager – 5 Days
Regarding roadways bus operation	Assistant Regional Manager – 5 Days
Case related to online and offline ticket booking of roadways buses	Assistant Regional Manager – 5 Days
Regarding the operation of the departmental website/application	Assistant Regional Manager – 5 Days
Other cases, related to Managing Director Transport Corporation / Roadways Bus	Assistant Regional Manager – 7 Days
Substandard construction work/Lack of quality/delay	Assistant Regional Manager – 7 Days
Demand for the operation of roadways buses of Transport Corporation on new routes	Assistant Regional Manager – 7 Days
Case relating to driver operator of Transport Corporation ( Roadways Bus ).	Assistant Regional Manager – 7 Days
Service/Selection/Salary Related/Deceased Dependent Related	Assistant Regional Manager – 7 Days
Transfer/Vacancy/Deputation	Assistant Regional Manager – 7 Days
Other Cases	Assistant Divisional Transport Officer – 5 Days

31. Tourism Department:

Category of Complaint	Post and Redressal Time
Organizing Matters (Fairs and Festivals)	Director-General – 7 Days
Substandard construction work/Lack of quality/delay	Director-General – 7 Days
Fraud / Misconduct by Shopkeeper / Guide / Hotel Professional / Tour Operator	Director-General – 7 Days
Directorate of Tourism, Uttar Pradesh	Director-General – 7 Days
Beautification / Repair / Development Case of Tourist Place	Director-General – 7 Days
Regarding the operation of the departmental website/application	Director-General – 7 Days
Other Cases	Director-General – 7 Days

32. Environment, Forest and Climate change Department:

Category of Complaint	Post and Redressal Time
Illegal Jigsaw Machine Operation	Divisional Forest Officer – 10 Days
Illegal mining	Divisional Forest Officer – 10 Days
Illegal hunting	Divisional Forest Officer – 10 Days
Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc.	Divisional Forest Officer – 10 Days
Briquette kilns	District Magistrate – 10 Days
Details related to UP Forest Corporation	Divisional Logging Manager – 10 Days
Substandard construction work/Lack of quality/delay	Divisional Forest Officer – 10 Days
Illegal felling of forest/timber	Divisional Forest Officer – 10 Days
Wild Animal Problem	Divisional Forest Officer – 10 Days
Bird Sanctuary Declared Area/Green Belt Developed Area/Tiger Protected Area	Divisional Forest Officer – 10 Days
Environmental Clearance	District Magistrate – 10 Days
Pollution Control	District Magistrate – 10 Days
Unauthorized use of plastic bags	District Magistrate – 10 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans	Divisional Forest Officer – 10 Days
Demand for financial sanction/release of funds	Divisional Forest Officer – 10 Days
Tree Cutting Permit	Divisional Forest Officer – 10 Days
Tree planting	Divisional Forest Officer – 10 Days
Boundary / Forest land dispute / Forest Rights Act	Divisional Forest Officer – 10 Days
Service/Selection/Salary Related/Deceased Dependent Relatives	Divisional Forest Officer – 10 Days
Contaminated river	District Magistrate – 10 Days
Transfer/Vacancy/Deputation	Divisional Forest Officer – 10 Days
Other Cases	Divisional Forest Officer – 10 Days

33. Livestock Department:

Category of Complaint	Post and Redressal Time
Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc.	Chief Veterinary Officer – 30 days
Artificial Insemination	Chief Veterinary Officer – 7 days
Tia construction work/decreased quality/delay	Chief Veterinary Officer – 7 days
Related to fodder	Chief Veterinary Officer – 15 days
Opening a new hospital or health center	Chief Veterinary Officer – 90 days
Any Veterinary Complaint	Chief Veterinary Officer – 15 days
Animal / Veterinary / Drug availability / Vaccination	Chief Veterinary Officer – 3 days
Corruption/Financial Irregularity/Works – Negligence/Investigation in participatory plans	Chief Veterinary Officer – 30 days
Demand for financial sanction/release of funds	Chief Veterinary Officer – 10 days
Individual Beneficiary Scheme	Chief Veterinary Officer – 7 days
Service/Selection/Salary Related/Deceased Dependent Related	Chief Veterinary Officer – 15 days
Transfer/Vacancy/Deputation	Chief Veterinary Officer – 30 days
Other Cases	Chief Veterinary Officer – 10 days

34. Backward Class Welfare Department:

Category of Complaint	Post and Redressal Time
Other Backward Classes Minority Backward Classes Excluding Post-Decade Scholarship Scheme	District Backward Classes Welfare Officer – 30 Days
Other Backward Classes Excluding Minority Backward Classes Poorvadasam Scholarship Scheme	District Backward Classes Welfare Officer – 30 Days
Other Backward Classes Minority Backward Classes Except Marriage Grant Scheme	District Backward Classes Welfare Officer – 30 Days
Fee Reimbursement Scheme excluding Other Backward Classes Minorities Backward Classes	District Backward Classes Welfare Officer – 30 Days
OBC Computer Training Scheme	District Backward Classes Welfare Officer – 30 Days
Regarding caste certificates related to other backward class	District Backward Classes Welfare Officer – 30 Days
Regarding the demand of backward class scholarship	District Backward Classes Welfare Officer – 30 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans	District Backward Classes Welfare Officer – 30 Days
Other Cases	District Backward Classes Welfare Officer – 30 Days

35. Technical Education:

Category of Complaint	Post and Redressal Time
Affiliation/NOC of Engineering Colleges	Secretary – 15 Days
Related to the quality of education or education in engineering colleges	Deputy Secretary – 15 Days
Establishment of Polytechnic/Engineering Colleges	Secretary – 15 Days
High fees or illegal recovery case in polytechnic	Secretary – 30 Days
Reading/ Teaching/Curriculum Related in Polytechnic	Principal – 15 Days
Polytechnic exam/result related	Secretary – 15 Days
Polytechnic admission	Principal – 15 Days
Regarding Education or quality of education in polytechnic	Secretary – 30 Days
High fees or illegal recovery cases in technical universities/engineering colleges	Deputy Secretary – 15 Days
Related to teaching courses in technical universities/engineering colleges	Deputy Secretary – 15 Days
Regarding exam results in technical universities/engineering colleges	Examination Controller – 15 Days
Regarding admission in technical university/engineering colleges	Deputy Secretary – 15 Days
Technical University / College Degree in Engineering / Marksheet related	Examination Controller – 15 Days
Case related to Technical University	Deputy Secretary – 15 Days
Other Cases	Secretary – 7 Days

36. Bal Vikas Seva Evam Pustahar Vibhag:

Category of Complaint	Post and Redressal Time
Distribution of supplementary nutrition	Child Development Project Officer – 15 Days
Regarding Aganwadi worker	Child Development Project Officer – 15 Days
Fire station operations	Child Development Project Officer – 15 Days
Substandard construction work/Lack of quality/delay	Child Development Project Officer – 15 Days
Regarding Child Development Project Officer	District Program Officer – 15 Days
Regarding District Program Officer	Director – 15 Days
Corruption / financial irregularity / negligence / investigation in works-departmental plans	District Program Officer – 15 Days
Regarding chief servant	Child Development Project Officer – 15 Days
Demand for financial sanction/release of funds	Director – 15 Days
Regarding the operation of the departmental website/application	Director – 7 Days
Service/Selection/Salary Related/Deceased Dependent Related	District Program Officer – 15 Days
Other Cases	Child Development Project Officer – 15 Days

37. Basic Education Department:

Category of Complaint	Post and Redressal Time
Other case urban area	City Education Officer – 15 Days
Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc.	Additional Chief Secretary/Principal Secretary/Secretary – 30 Days
Regarding operation of departmental website/application related to SCERT, UP	Director – 10 Days
Substandard construction work/Lack of quality/delay	Block Education Officer – 15 Days
Regarding scholarship	Block Education Officer – 7 Days
Regarding the operation of the departmental website/application related to the examination regulatory authority, Uttar Pradesh.	Secretary, Examination Regulatory Authority – 10 Days
Related to Examination Cases	Block Education Officer – 15 Days
Text Book distribution	Block Education Officer – 15 Days
BTC Admission/Training	Principal – 15 Days
Regarding operation of departmental website/application related to Directorate of Basic Education	Director – 10 Days
Regarding operation of departmental website/application related to Basic Education Council, Uttar Pradesh	Director – 10 Days
Non-preparation of mid-day meal / irregularity in distribution / midday meal is not given according to the menu	Block Education Officer – 7 Days
Regarding operation of departmental website/application related to Mid-day Meal Authority, Uttar Pradesh	Director – 10 Days
Uniform distribution	Block Education Officer – 7 Days
Cook related	Block Education Officer – 7 Days
Demand for financial sanction/release of funds	Finance controller – 15 Days
Matters related to school management committees	Block Education Officer – 7 Days
Lack of facilities in the school	Basic Education Officer – 15 Days
Recognition/Grant of Schools	Block Education Officer – 15 Days
Complaints of illegal recovery by schools	Block Education Officer – 7 Days
Related to the quality of teaching/learning in schools	Block Education Officer – 7 Days
Regarding the operation of the departmental website/application	Project Director – 7 Days
Any complaint related to teacher	Basic Education Officer – 15 Days
Fee Reimbursement Demand/Complaint	Basic Education Officer – 15 Days
Regarding the operation of departmental website/application related to Samagra Shiksha Abhiyan	Project Director – 10 Days
Other Cases	Block Education Officer – 15 Days

38. Minerals and Mining Department:

Category of Complaint	Post and Redressal Time
Illegal mining	Mine Inspector – 7 Days
Brick kiln	Mine Inspector – 7 Days
Lease allotment/renewal/auction of mineral blocks	Mine Inspector – 15 Days
Other Cases	Mine Inspector – 7 Days

39. Department of Fisheries:

Category of Complaint	Post and Redressal Time
Debt related	Assistant Director – 15 Days
Fish pond auction	Assistant Director – 15 Days
Fishing Haat	Assistant Director – 15 Days
Hatchery Development / Seed Production Center	Assistant Director – 15 Days
Other Cases	Assistant Director – 7 Days

40. Entertainment Tax:

Category of Complaint	Post and Redressal Time
Regarding multiplex opening	District Entertainment Tax Officer – 10 Days
Other Cases	District Entertainment Tax Officer – 10 Days

41. Women Welfare:

Category of Complaint	Post and Redressal Time
Regarding multiplex opening	District Probation Officer – 30 Days
Your friend- belonging to Asha Jyoti Kendra	District Probation Officer – 30 Days
Indradhanush, Beti Bachao, Beti Padhao, Sukanya Samridhi etc. related to schemes	District Probation Officer – 30 Days
Implementation of UP State Women Empowerment Mission.	District Probation Officer – 30 Days
Uttar Pradesh Rani Laxmibai Women and Children Samman Kosh.	District Probation Officer – 30 Days
Substandard construction work/Lack of quality/delay	District Probation Officer – 30 Days
Financial and legal assistance to women suffering from dowry	District Probation Officer – 30 Days
Grant for marriage of daughters of destitute women after the death of husband.	District Probation Officer – 30 Days
Award to the couple for remarriage with destitute women after the death of the husband.	District Probation Officer – 30 Days
Destitute Women Pension Scheme after the death of husband.	District Probation Officer – 30 Days
Corruption/financial irregularity/negligence/investigation in works-departmental Schemes	District Probation Officer – 30 Days
Mahila Samakhya Program – Women’s Association, Nari Adalat, Nari Education, Sanjeevani Kendra, Women’s Self Help Group.	District Probation Officer – 15 Days
Government Women’s Asylum.	District Probation Officer – 30 Days
In relation to the demand for pension of widow or husband death destitute woman	District Probation Officer – 30 Days
Implementation of Integrated Child Protection Scheme.	District Probation Officer – 30 Days
Service/Selection/Salary Related/Deceased Dependent Related	District Probation Officer – 30 Days
Swadhar/Step/Ujjwala Schemes.	District Probation Officer – 30 Days
Other Cases	District Probation Officer – 7 Days

42. Secondary Education Board:

Category of Complaint	Post and Redressal Time
Correcting Incomplete Incorrect Exam Result	Additional Secretary – 60 Days
Center Related / Exam Related Cases	District School Inspector – 15 Days
Substandard construction work/Lack of quality/delay	District School Inspector – 15 Days
Issue of duplicate mark sheet	Additional Secretary – 30 Days
Issue of duplicate certificate	Additional Secretary – 30 Days
To dispose of canceled examinations	Additional Secretary – 60 Days
Issuance of Original Marks Certificate	Additional Secretary – 30 Days
Issuance of certificate of origin	Additional Secretary – 30 Days
Decision on withheld exam results	Additional Secretary – 60 Days
Regarding illegal recovery/excess fees by schools/colleges	District School Inspector – 15 Days
Accreditation of schools	District School Inspector – 30 Days
Regarding Teaching in School	District School Inspector – 15 Days
Lack of facilities in schools	District School Inspector – 30 Days
Grants/Amount Allocation for Schools	District School Inspector – 15 Days
Shortage of teachers / subject teachers	District School Inspector – 15 Days
Issue of revised mark sheet	Additional Secretary – 45 Days
Issuance of revised certificate	Additional Secretary – 45 Days
Other Cases	Additional Secretary – 7 Days

43. Young Welfare Department:

Category of Complaint	Post and Redressal Time
Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc.	Director-General – 30 Days
Playground	District Youth Welfare Officer – 30 Days
Substandard construction work/Lack of quality/delay	District Youth Welfare Officer – 30 Days
Related to PRD Volunteers	District Youth Welfare Officer – 30 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental Schemes	District Youth Welfare Officer – 30 Days
Yuvak Mangal Dal	District Youth Welfare Officer – 30 Days
Demand for financial sanction/release of funds	Director-General – 30 Days
Service/Selection/Salary Related/Deceased Dependent Related	District Youth Welfare Officer – 30 Days
Budget / Fund Allocation for Stadium / Mini Stadium / Sports Ground	District Youth Welfare Officer – 30 Days
Transfer/Vacancy/Deputation	District Youth Welfare Officer – 30 Days
Other Cases	District Youth Welfare Officer – 30 Days

44. Revenue and Disaster Department:

Category of Complaint	Post and Redressal Time
Fake entry in records	Tehsildar – 30 Days
Declaration of disaster / aid amount / money allocation related	Tehsildar – 15 Days
Population Land	Tehsildar – 30 Days
Farmers Accident Insurance Aam Aadmi Bima Yojana	Tehsildar – 30 Days
Occupation of village society’s land (usar, barren, fallow etc.)	Tehsildar – 30 Days
Fake entry in consolidation records	Settlement Officer, Consolidation – 30 Days
Execution of the orders of the Consolidation Court	Settlement Officer, Consolidation – 7 Days
In connection with the corruption of the Consolidation Department officer or employee	Settlement Officer, Consolidation – 30 Days
Regarding the consolidation of the consolidation department in the village	Settlement Officer, Consolidation – 30 Days
Regarding the cancellation of consolidation in the Consolidation Department village	Settlement Officer, Consolidation – 45 Days
Case related to demarcation of consolidation department Chako	Settlement Officer, Consolidation – 15 Days
Consolidation Department, settlement of cases related to the transfer bond	Settlement Officer, Consolidation – 45 Days
Controversy related to not giving or giving wrong way to the Consolidation Department, Chakrod Nali	Settlement Officer, Consolidation – 15 Days
Consolidation Department Rasta Chakrod Controversy Regarding Possession Of Nali	Settlement Officer, Consolidation – 15 Days
Consolidation Department Heritage	Settlement Officer, Consolidation – 45 Days
Complaint regarding Chakbandi	Consolidation Officer – 15 Days
Court orders – related to execution / transfer / related to other execution – related	Tehsildar – 15 Days
Allotment demand/complaint/possession case on leased land	Tehsildar – 30 Days
Metering issue/dispute between transferable landholders	Tehsildar – 30 Days
Certificate (income/ caste/ residence/ status etc.)	Tehsildar – 20 Days
Crop Loss	Tehsildar – 30 Days
Land Mafia Capture	Tehsildar – 30 Days
Land Acquisition / Settlement / Transfer / Compensation Related	Tehsildar – 30 Days
Rasta/Chakrod dispute	Tehsildar – 30 Days
Related to inheritance/pak-11	Tehsildar – 15 Days
In respect of encroachment or possession of departmental property or land	Tehsildar – 30 Days
Regarding the demand for different types of leases such as agricultural housing, fish pottery art etc.	Tehsildar – 30 Days
Occupation/encroachment on public land like pond, barn, crematorium, playground, reserved land etc.	Tehsildar – 30 Days
Cases of ceiling/nazul land etc.	Tehsildar – 30 Days

45. State/Public Property:

Category of Complaint	Post and Redressal Time
Housing Allotment	State Property Officer – 15 Days
Substandard construction work/Lack of quality/delay	State Property Officer – 15 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans	State Property Officer – 20 Days
Repair/Construction etc.	State Property Officer – 15 Days
Vehicle allotment	State Property Officer – 15 Days
Demand for financial sanction/release of funds	State Property Officer – 15 Days
Reservation for Rooms in Special/VIP Guest House	State Property Officer – 15 Days
Service/ Selection/ Salary Related/ Deceased Dependent Related	State Property Officer – 15 Days
Transfer/Vacancy/Deputation	State Property Officer – 15 Days
Other Cases	State Property Officer – 15 Days

46. Silk Development:

Category of Complaint	Post and Redressal Time
Other Cases	Assistant Director – 21 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental Schemes	Assistant Director – 21 Days
Related to silkworm rearing scheme	Assistant Director – 21 Days

47. Public Works Department:

Category of Complaint	Post and Redressal Time
Encroachment Removal	Executive Engineer, Provincial Division – 30 Days
Regarding no objection certificate	Executive Engineer, Provincial Division – 15 Days
Substandard construction work/Lack of quality/delay	Executive Engineer, Provincial Division – 30 Days
Irregularities in tender	Executive Engineer, Provincial Division – 30 Days
Demand for new road / widening / beautification	Executive Engineer, Provincial Division – 30 Days
Demand for new bridge / ROB	Executive Engineer, Provincial Division – 30 Days
Construction of new buildings / Sanction / No Objection Certificate	Executive Engineer, Provincial Division – 15 Days
Delay in construction works	Executive Engineer, Provincial Division – 30 Days
Payment issue	Executive Engineer, Provincial Division – 30 Days
Land Acquisition / Compensation Amount	Executive Engineer, Provincial Division – 30 Days
In respect of encroachment or possession of departmental property or land	Executive Engineer, Provincial Division – 30 Days
Road repair pothole	Executive Engineer, Provincial Division – 15 Days
Other Cases	Executive Engineer, Provincial Division – 15 Days

48. Commercial Tax:

Category of Complaint	Post and Redressal Time
Regarding tax exemption/ taxonomic	Deputy Commissioner – 20 Days
Tax assessment of shops	Deputy Commissioner – 20 Days
Registration / Renewal	Deputy Commissioner – 20 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental schemes	Deputy Commissioner – 20 Days
Service/Selection/Salary Related/Deceased Dependent Related	Deputy Commissioner – 20 Days
Transfer/Vacancy/Deputation	Deputy Commissioner – 20 Days
Other Cases	Deputy Commissioner – 20 Days

49. Finance/Pension:

Category of Complaint	Post and Redressal Time
Audit related	Chief/Senior Treasury Officer – 30 Days
Creation of posts	Chief/Senior Treasury Officer – 30 Days
Pension related matters (Pension, Gratuity, Medical, Pension Diary etc.)	Chief/Senior Treasury Officer – 30 Days
General bill related matters (delayed payment, unreasonable clearance)	Chief/Senior Treasury Officer – 7 Days
Regarding the operation of the departmental website/application	Director – 7 Days
Pay / Allowance / Honorarium / Fixation / Pay Scale Discrepancies Related	Chief/Senior Treasury Officer – 15 Days
Other Cases	Chief/Senior Treasury Officer – 7 Days

50. Vocational Training & Education:

Category of Complaint	Post and Redressal Time
Opening ITI / Polytechnic	District Coordinator – 7 Days
Hostel construction	Principal, Industrial Training Institute – 7 Days
Under skill development mission	District Coordinator – 7 Days
Other Cases	District Coordinator – 10 Days

51. Labour Department:

Category of Complaint	Post and Redressal Time
Industrial dispute	Labor Enforcement Officer – 30 Days
Claims Regarding Employees’ Compensation Act	Deputy Labour Commissioner – 90 Days
In connection with the operation of the website of Karabi	Director – 7 Days
Complaint of non-receipt of wages or salary to workers or employees due to closure of shops, commercial establishments, factories due to corona	Labor Enforcement Officer – 7 Days
Regarding construction workers	Labor Enforcement Officer – 5 Days
Regarding the operation of the website/application of the BOCW Board	Secretary – 7 Days
Bonded Labor / Child Labor / Child Labor Liberation	Labor Enforcement Officer – 7 Days
Schemes of Building and Construction Welfare Board	Labor Enforcement Officer – 7 Days
Registration / Renewal of Beneficiaries under Building Act	Labor Enforcement Officer – 7 Days
Wage payment act	Labor Enforcement Officer – 7 Days
Information about the process of notifying the vacancies on the portal by the employers for participating in the employment fair	District Employment Officer – 7 Days
Information about the participation of unemployed candidates in employment fair	District Employment Officer – 7 Days
Regarding the operation of the departmental website/application	Additional Chief Secretary/Principal Secretary/Secretary
Regarding operation of Labor Commissioner’s office website	Commissioner – 7 Days
labor oppression / labor problem	Labor Enforcement Officer – 7 Days
Related to labor colonies/settlements	Labor Enforcement Officer – 7 Days
Information about career counselling programs organized through employment offices	District Employment Officer – 7 Days
Information about the process of renewal after the completion of three years after the registration of unemployed candidates on the employment portal	District Employment Officer – 7 Days
Operation of Employment Department website/application in relation to	Director – 7 Days
Other Cases	Labor Enforcement Officer – 7 Days

52. Institutional Finance:

Category of Complaint	Post and Redressal Time
Loan waiver	Director – 10 Days
Banks/Branch Opening Subjects	Director – 10 Days
Other Cases	Director – 10 Days

53. Society Welfare Department:

Category of Complaint	Post and Redressal Time
Caste Oppression	District Social Welfare Officer – 15 Days
SC/ST Certificate Related District Society	District Social Welfare Officer – 15 Days
Subject to inclusion in SC/ST list	District Social Welfare Officer – 15 Days
Regarding the demand for SC/ST or general scholarship	District Social Welfare Officer – 15 Days
Related to Ashram Paddhati Vidyalaya	District Social Welfare Officer – 15 Days
Substandard construction work/Lack of quality/delay	Executive Engineer – 30 Days
Regarding scholarship	District Social Welfare Officer – 15 Days
Relating to hostels/old age homes/women’s residences etc	District Social Welfare Officer – 15 Days
Family benefit plan	District Social Welfare Officer – 15 Days
Old age pension	District Social Welfare Officer – 15 Days
Regarding demand for old age pension	District Social Welfare Officer – 15 Days
Marriage sickness grant	District Social Welfare Officer – 15 Days
Fee reimbursement complaint	District Social Welfare Officer – 15 Days
Other Cases	District Social Welfare Officer – 15 Days

54. Co-operative Department:

Category of Complaint	Post and Redressal Time
Debt related	Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days
Kisan credit card	Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days
Over rating/black marketing/demand/distribution of fertilizers	Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days
Regarding Wheat / Paddy Procurement	Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days
Substandard construction work/Lack of quality/delay	Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days
Related to purchase and payment of urad, moong, sesame, groundnut, mustard, gram and lentil by PCF	District Manager – 15 Days
Related to co-operative bank	Assistant Commissioner and Assistant Registrar, Cooperatives – 30 Days
Co-operative Societies Case	Assistant Commissioner and Assistant Registrar, Cooperatives – 30 Days
Other Cases	Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days

55. Irrigation, Water Resources:

Category of Complaint	Post and Redressal Time
Complaints related to repair of bad tube wells / minor canals	Executive Engineer (Mechanical) – 15 Days
Substandard construction work/Lack of quality/delay	Executive Engineer – 30 Days
Demand for new tube well or boring in the subject	Executive Engineer (Mechanical) – 30 Days
Complaints regarding repair of river cut/dam/embankment/stumbling etc.	Executive Engineer – 60 Days
Complaints regarding canal cutting/over flow	Executive Engineer – 7 Days
Possession of canal assets related to encroachment	Executive Engineer – 30 Days
Canal operation / lack of water in canal / tail feeding minor related	Executive Engineer – 15 Days
All Dam related complaints	Executive Engineer – 30 Days
Demand for new construction of dam / canal / bridge / check dam / culvert / kulabe / other	Executive Engineer – 30 Days
Demand for financial sanction / release of funds	Executive Engineer – 30 Days
In respect of encroachment or possession of departmental property or land	Executive Engineer – 30 Days
Demand for repair of silt cleaning canal track service road	Executive Engineer – 30 Days
Regarding non-payment of land compensation by Irrigation Departmentgiving	Executive Engineer – 120 Days
Other Cases	Executive Engineer – 15 Days

56. Micro, Small, and Medium Enterprises:

Category of Complaint	Post and Redressal Time
Subject to be nominated in the Commission/ Body/ Board etc. Member/Chairman etc.	Additional Chief Secretary/Principal Secretary/Secretary – 90 Days
No objection certificate for setting up industry	Joint Commissioner – 90 Days
Allotment of land for setting up industries	Additional Chief Secretary/Principal Secretary/Secretary – 90 Days
Substandard construction work/Lack of quality/delay	General Manager – 40 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans	General Manager – 15 Days
Demand for financial sanction/release of funds	General Manager – 60 Days
Service/Selection/Salary Related/Deceased Dependent Related	Additional Chief Secretary/Principal Secretary/Secretary – 90 Days
Transfer/Vacancy/Deputation	General Manager – 60 Days
Other Cases	General Manager – 60 Days

57. . Information:

Category of Complaint	Post and Redressal Time
Grants/funds	Director – 15 Days
Substandard construction work/Lack of quality/delay	District Information Officer / Assistant Director – 10 Days

58. tamp and Registration:

Category of Complaint	Post and Redressal Time
Granting/Exempting tax	Sub Registrar – 15 Days
Fake bond/registration	Sub Registrar – 15 Days
Valuation/Stamp Theft	Sub Registrar – 15 Days
Regarding stamp refund	Sub Registrar – 15 Days
Other Cases	Sub Registrar – 15 Days

59. Handloom and Textile Industry:

Category of Complaint	Post and Redressal Time
Development of infrastructure	Assistant Commissioner, Handlooms and Textiles etc.-30 Days
Textile and Textile Industry	Assistant Commissioner, Handlooms and Textiles etc.-30 Days
Weavers’ arrears payment/subsidy/other facilities	Assistant Commissioner, Handlooms and Textiles etc.-30 Days
Other Cases	Assistant Commissioner, Handlooms and Textiles etc.-30 Days

60. Home Guard:

Category of Complaint	Post and Redressal Time
Irregularity in duty	District Commandant – 15 Days
Recruitment complaints	District Commandant – 30 Days
Honorarium payment	District Commandant – 15 Days
Uniforms and other facilities	District Commandant – 15 Days
Regarding the operation of the departmental website/application	Commander General / Director General – 10 Days
Related to the problems/system of soldiers	District Commandant – 30 Days
Other Cases	District Commandant – 30 Days

These all are issues that can be resolved by the Jansunwai UP. If you have an issue regarding the services of the Central Government then visit CPGRAMS to lodge a grievance.

Need More Information? Visit: Trusted Source – Jansunwai category, UP

Frequently Asked Questions (FAQ) About Jansunwai, Uttar Pradesh

Q. What is the support helpline of the Jansunwai, Uttar Pradesh?
A. You can e-mail jansunwai-up@gov.in, and jansunwaiup2016@gmail.com to get suggestions or help related to the website.

Q. Who can register complaints on the Jansunwai, Uttar Pradesh Portal?
A. Every person who resides in Uttar Pradesh can register complaints on the Jansunwai against the department of the Uttar Pradesh government.

Q. What type of complaint can be registered on the Jansunwai Portal of Uttar Pradesh?
A. Any complaint or issue that comes under the concerned department of the government of Uttar Pradesh. Issues can be in the village, town, or city of the state. For these issues regarding government services, you can lodge a complaint on the Jansunwai portal.