Jodhpur Vidyut Vitran Nigam Limited (JDVVNL) is owned by the state government of Rajasthan. JDVVNL serves in the western and northern districts of Rajasthan as an electricity distribution company in the public sector.
JDVVNL provides electricity services in these circles namely, Barmer, Bikaner District Circle, Churu, Hanumangarh, Jaisalmer, Jalore, Jodhpur City Circle, Jodhpur District Circle, Pali, Sirohi, and Sri Ganganagar.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
If any customer is facing issues related to bill amount error, payment, new connection, electricity power supply outage, transformer, or any other then they can call on the customer care toll-free helpline numbers, or WhatsApp Numbers. All the helpline numbers are provided below.
Every data of JDVVNL is verified, and any customer can register a complaint on these helplines. Don’t wait to raise your voice.
| JDVVNL Electricity Complaint Redressal Time | Immediate (24×7) or may take 6 to 60 days (Depending on issues) |
| Grievance Redressal Fee | No Charges (₹0/-) |
Level 1: File a Complaint to Customer Care, JDVVNL Electricity Board
Any customer can call on the toll-free customer care helpline numbers of JDVVNL Electricity Board or submit an online form to register complaints about the disruption of electricity supply or any other issues related to electricity services. Click on the numbers that are given below for an instant call.
- JDVVNL Complaint Number: 1912, 1800-180-6045
- WhatsApp Number: +919413359064
- Email: cccjdvvnl@gmail.com
- Complain online to JDVVNL: File a complaint
Note: To track power outages, visit “Urja Mitra“.
To pay your bills online or access online electricity services, visit the JDVVNL consumer portal (WSS).
Are you a smart meter consumer? Visit: Customer Portal (smart-energymeters.co.in)
If your lodged complaints are not resolved by customer care or regional officials of JDVVNL then escalate your complaint to the IGR (Internal Grievance Redressal) Cell of the Jodhpur Electricity Board.
Don’t forget to note down the complaint reference number to track the complaint status. It can also be used to lodge grievances in the Consumer Grievance Redressal Forum (CGRF) of JDVVNL under the Rajasthan Electricity Regulatory Commission.
Level 2: Lodge a Grievance to Consumer Forum (CGRF) of JDVVNL
Jodhpur Vidyut Vitran Nigam Limited has established a Consumer Grievance Redressal Forum (CGRF) as outlined in the RERC Regulations, 2008. If your complaint remains unresolved for over 30 days by the IGR Cell, or you are dissatisfied with their final decision, you can escalate your complaint to the Electricity CGRF, JDVVNL.
Required Information:
- Complainant’s Name, contact number, and address
- JDVVNL Connection details: K.NO. or Consumer Id
- Specific subdivision, division, or circle
- Acknowledgement of previous complaint to IGR Cell (include receipt and date)
- Any prior orders or responses from the IGR Cell
- Detailed description of the issue
- Desired resolution from the Forum
- All relevant supporting documents and proofs, such as bill copies for billing disputes
Fill out the provided grievance form or write a grievance letter with the required information. Then, send your grievance letter to the zonal CGRF Forum or visit in person to submit the letter.
I. Zonal Level Forum (CGRF), JDVVNL:
| Zonal Forum, JdVVNL | Phone Number and Email |
|---|---|
| Jodhpur | Phone No.: +912912651200 Email: zcejohdpur.jdvvnl@rajasthan.gov.in ce_jdz@yahoo.co.in |
| Bikaner | Phone No.: +911512226200 Email: zcebikaner.jdvvnl@rajasthan.gov.in zcebzbikaner@yahoo.com |
| Barmer | Phone No.: N/A Email: zcebarmer.jdvvnl@rajasthan.gov.in cebmrzone@gmail.com |
If not satisfied with the Zonal Forum escalate the complaint to the Corporate Level Form.
II. Corporate Level Forum (CGRF), JDVVNL
| Designation | MD (Managing Director), JdVVNL |
|---|---|
| Phone No. | +912912742229, +912912651200 |
| md.jdvvnl@rajasthan.gov.in | |
| Fax No. | 02912741870 |
| Address | Corporate CGRF Forum, JdVVNL, New Power House, Industrial Area, Jodhpur – 342003, Rajasthan. |
Level 3: Appeal to Electricity Ombudsman, Rajasthan
As per the RERC (Consumer Grievance Redressal Forum, Electricity Ombudsman and Consumer Advocacy) Regulations, 2021 issued by the Rajasthan Electricity Regulatory Commission, if your grievance with JDVVNL’s CGRF is:
- Unresolved within 30 days
- Partially resolved, or
- If you are dissatisfied with the final decision,
You have the right to escalate your complaint to the Electricity Ombudsman of Rajasthan.
Not satisfied with the final order? You can further appeal to the High Court of Rajasthan. We recommend to consult with a legal expert before proceeding.
Categories of Electricity Complaint to JDVVNL
Complaints About:
- Issues related to new JDVVNL electricity connection, meter upgrade, Issues under Saubhagya Scheme for new connection
- Electricity Bill is not paid, rebate in the amount of bill, error in payment, any other bill and payment issues
- Electricity supply issues, outage of power, street light issue, transformer, wire, or pole related complaints, failure of electricity supply
- Accidents due to electricity, emergency issues, corruption, bribery, or any other complaints related to power theft, incentive, or any scheme by the government about electricity services
- Any other complaints that come under the JDVVNL in Rajasthan.
Resource:
- Jodhpur Vidyut Vitran Nigam Limited – jdvvnl portal
- Rajasthan Electricity Regulatory Commission – rerc portal
