Madhya Pradesh Paschim Kshetra Vidyut Vitaran Company Ltd. (MPPKVVCL) is owned by the state government of Madhya Pradesh. MPPKVVCL is an electricity distribution company that works under Madhya Pradesh State Electricity Corporation Limited, which provides electric power supply services in the western zone of Madhya Pradesh.
Many customers of MPPKVVCL belong to villages, towns, and industrial units. All customers can complain at the helplines of the company to get redressal of their issues.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Official Details of MPPKVVCL
| MPPKVVCL Official Website | mpwz.co.in |
| Customer Care Number of MPPKVVCL | 1912 0731-6700000 |
| Regional/Local Helpline Numbers | View Helpline Numbers |
| support@mpwz.org | |
| Online Complaint Portal | Register |
| Online Electricity Bill Payment | Pay Now |
| MPPKVVCL APP | Android | iOS |
| Social Media | Twitter | Facebook |
MPPKVVCL Electricity Service Circles/sub-divisions in the Western zone of Madhya Pradesh to lodge complaints:
- Agar
- Barwani
- Burhanpur
- Dewas
- Dhar
- Indore
- Jhabua
- Khandwa
- Khargone
- Mandsaur
- Neemuch
- Ratlam
- Shajapur
- Ujjain
Issues that can be Redressed – Register complaints about these reasons for electricity services to MPPKVVCL, so every consumer can get redressal of these issues:
- Error in Electricity Bill, Rebate in the bill amount, Payment issue
- Electricity power supply failure, outage or power off
- Issues of Transformer
- Issues in Meter
- Load Shedding/Frequent power-offs
- Security Deposits and Interest Payment issue
- Delay in Services
- Concerns related to new electricity connection
- To file a complaint to the Consumer Grievance Redressal Forum (MPERC)
Customers who live in rural, forest, or tribal areas, don’t know how to register their complaints of disruption in electricity services in Madhya Pradesh. If you are a customer of MPPKVVCL then you can complain about the customer care helpline numbers that are available below.
Complaint Hub has provided all the customer care helpline numbers of MPPKVVCL that are verified by the experts. Any consumer can use it to lodge their grievances about electricity services.
You can also lodge an online complaint on the official MPWZ portal that link is provided below in the table. Visit these official portals of MPPKVVCL and register your complaint about the issues of electricity services that cause trouble in your daily life.
| MPPKVVCL Electricity Complaint Redressal Time | Immediate (24×7) or May take 5 to 30 working days (Depends on the issue) |
| Grievance Redressal Fee: | No charges (₹0/-) |
Helplines Numbers of MPPKVVCL to Lodge Complaints of Electricity Service Issues in Western Madhya Pradesh
MPPKVVCL has provided toll-free customer care helpline numbers for their consumers to lodge complaints about issues of electricity supply disruption, power outage, billing issues, or other problems with electricity services in western Madhya Pradesh.
You can call on these customer care helpline numbers that are provided below for your convenience. Click on these numbers and call to customer care executive to register your grievances related to MPPKVVCL services.
List of MPPKVVCL Customer Care Helpline Numbers to Register Electricity Complaints:
| MPPKVVCL Electricity Complaint Numbers | 1912 0731-6700000 0731-2426243 0731-2421414 |
| Indore Region Complaint Numbers | Click to contact |
| Ujjain Region Complaint Numbers | Click to contact |
| Regional Electricity Vigilance Contact Numbers | From Vigilance Number Page |
Register Online Electricity Complaints on the Portal of MPPKVVCL (MPWZ)
Customers can register an online complaint about the issues and problems that occur in the services of electricity that are provided by MPPKVVCL Electricity Board, on the official email, MPWZ, Twitter, and other portals.
Steps to Register Online Complaint:
Step 1 – Visit the given portal of MPWZ and select online customer services.
Step 2 – Open the complaint registration form and fill out the required information (Connection number, name, or other details), and attach the supportive documents of your complaint.
Step 3 – Submit the complaint form to MPPKVVCL and note down the reference number of your complaint to track the status.
You can also apply for the Samadhan Yojana to resolve your issue related to a rebate on the pending bill amount of electricity used. Please visit the link below for more information.
Links of MPPKVVCL Portal to Lodge an Online Complaint About Electricity Issues:
| Email (Complaint) | support@mpwz.org urjas.help@gmail.com |
|---|---|
| Email (Payment Issue) | epaymenthelpdesk@gmail.com |
| Register Online Complaint/Other Services | Register Now |
|---|---|
| Apply for Samadhan Yojana (Bill Amount Rebate) | Apply Now |
Trusted Source – 1. MPWZ | 2. MPWIN
Lodge Grievance to Consumer Grievance Redressal Forum of MPPKVVCL
Sometimes, the complaints of the customers are not resolved on time or are unsatisfied with the resolution of the issue by the MPPKVVCL customer care helplines. Customers can approach the Consumer Grievance Redressal Forum (CGRF), MPPKVVCL under the Electricity Regulatory Commission of Madhya Pradesh and can lodge grievances to get a faster resolution.
Details of Consumer Grievance Redressal Forum (CGRF), MPPKVVCL (Madhya Pradesh):
- Postal Address:- 5th Floor, Metro Plaza, Arera Colony, Bittan Market, Bhopal 462016
- MP Paschim Kshetra Vidyut Vitran Co. Ltd., Indore: Chairman – N/A
Procedure to Lodge Grievance in CGRF, Western Madhya Pradesh
Follow the steps to lodge a successful grievance to CGRF in Western Madhya Pradesh against the electricity service complaint of MPPKVVCL.
Step 1:- Application: Write an application to the CGRF office with the following information: CGRF Forum – Download (PDF)
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- Name, Address, Connection Number, and other details
- Subject – Type of complaint that is not resolved or unsatisfied with the resolution of MPPKVVCL
- Details of issues and complaints with the attached supportive documents
- In case of Bill related complaints, attach the last 6 months’ bills or as per the requirement
Step 2: Keep the copy of the application and documents to yourself before the final submission of the application.
Step 3: Now, you can submit it to the above-given postal address of CGRF by post or can submit it by yourself in the office.
Step 4: After the successful submission, get the reference number from the CGRF office to track your grievance status.
Wait for the final decision and if you are not satisfied with the solution of CGRF or the issue is not resolved within the given period ( usually 45 days), you can approach the Electricity Ombudsman Office of Electricity Regulatory Commission, Madhya Pradesh. Here you can file an appeal against the resolution of CGRF.
How to File an Appeal in Ombudsman Office, Electricity Regulatory Commission, Madhya Pradesh?
If your grievance is not redressed within 45 days or unsatisfied with the CGRF, MP then you can approach the Ombudsman Office, Electricity Regulatory Commission, Madhya Pradesh.
The petition will not be accepted if:
- If the resolution is pending in CGRF and not resolved yet (45 days not exceeded)
- If the case is pending in any other appellate authority or Forum.
- The case is pending or a final decision was given by any court
Follow the instructions to file a petition in the Electricity Ombudsman Office, MP:
Step 1: Write an application and mention the name, address, details of connection and issue, compensation (If needed), type of relief, and other relevant information
Step 2: Attach the application form that was submitted to CGRF with the final decision (If given)
Step 3: Attach all supportive documents and photos
Step 4: Make 3 copies of the complete application form to submit to the ombudsman’s office.
Step 5: Keep a copy of all documents to yourself before the submission of the application to the Ombudsman Office, MP
Step 6: Post the application at the address of the Ombudsman Office, Electricity Regulatory Commission, MP. The address is given below, you can submit the petition form by visiting yourself or can send it via postal service.
Official Details of Electricity Ombudsman Office, Electricity Regulatory Commission, Madhya Pradesh:
- Address:- Madhya Pradesh Electricity Regulatory Commission, 5th Floor, Metro Plaza, Arera Colony, Bittan Market, Bhopal – 462016, Madhya Pradesh
- Phone:- 0755-243015
- Fax:- 0755-2981055
- MPERC (mperc.in/ombudsman)
The decision of the Ombudsman Office will be final and it can be challenged in any other forum. So, try to provide genuine and original information with strong facts, so your issue can be resolved with the appropriate compensation.
Frequently Asked Questions (FAQ) about MPPKVVCL ( MP Paschim)
Q. Where can I approach if my complaint is not resolved by the MPPKVVCL?
A. If you register a complaint on the portal of MPPKVVCL or call to resolve the issue but your complaint is not resolved by the concerned department within the given time. You can approach the Consumer Grievance Redressal Forum (CGRF) of MPPKVVCL where you can register your complaint by following the appropriate procedure.
Q. What are the electricity complaint helpline numbers of MPPKVVCL for power off and other issues?
A. Customers of MPPKVVCL can call on 1912, 0731-6700000, 0731-2426243, 0731-2421414 to lodge their complaints about electricity services. Take the reference number after the successful registration of your complaint.
Q. Where can I lodge a grievance against CGRF, MPPKVVCL if the complaint is not resolved or unsatisfied with the resolution?
A. If your complaint is not resolved by the Consumer Grievance Redressal Forum of MPPKVVCL within the given time period, you can lodge a grievance to Electricity Ombudsman, Madhya Pradesh Electricity Regulatory Commission (MPERC) within 30 days after getting the resolution of CGRF or expiry of resolution time. Read and follow the procedure to file an appeal in Ombudsman Office.
Q. Where can I apply for a new electricity connection of MPPKVVCL?
A. New customers can visit mpwzservices.mpwin.co.in to apply for a new electricity connection in online LT services (for Low Voltage Transmission) or online HT services (High Voltage Transmission) category. Read all the instructions and collect the required documents to fill out an online application form.
Q. What are the documents required to apply for a new electricity connection of MPPKVVCL in Madhya Pradesh?
A. Required documents to get new electricity connection of MPPKVVCL:
For LT Electricity Connection Services:
- Proof of Ownership, Tenancy Contract or any other proof of property ownership
- Proof of Identity
- Voter Id
- Aadhaar Card
- Ration Card
- Passport
For Industrial Purpose
- The affidavit, Proof of Partnership or ownership of property, or any other property proof
For HT Electricity Connection Services:
- Ownership proof
- If the Firm, required a certificate of partnership, ownership proof of the firm
All the documents should be in pdf format to upload with the online application form. The file size should not be more than 2.5 MB.
If you have any doubt about the new electricity connection or facing any issue can call on 1912 to get the redressal of your issues.
Q. Where can I track the electricity power ongoing or scheduled outage of MPPKVVCL in Western Madhya Pradesh?
A. You can track the Electricity Power outage of MPPKVVCL in your region by visiting Urja Mitra MPPKVVCL where choose your regional substation to know the status of the ongoing or scheduled outage.
