About MSEDCL: Maharashtra State Electricity Distribution Company Limited (MSEDCL) is incorporated under the Companies Act, 1956 on 31 May 2005. MSEDCL is registered as an electricity distribution licensee under the electricity (regulation) act, 2003. It provides electricity distribution services all over Maharashtra. MSEDCL (Mahavitran) is owned by the State Government of Maharashtra and comes in the category of a public sector company.
MSEDCL is the largest electricity distribution company in India and Asia. It has more than 2.70 crores of customers and 70000+ employees that operate this company. MSEDCL can generate 33755 MW of electricity. It serves more than 41 thousand villages and 457 towns that come under 16 zones and 147 division offices of MSEDCL.
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Many customers face issues with the electricity services that are provided by MSEDCL. Some don’t know how to register complaints about these electricity issues. MSEDCL has provided various customer care helplines & complaint numbers to redress your grievances and problems.
Use the below Official Details of MSEDCL (Mahavitran) to register complaints & redress your electricity issues and get other services.
Official Details of MSEDCL (Mahadiscom) for Electricity Complaints and Services:
| Official Website of MSEDCL | www.mahadiscom.in |
| MSEDCL Electricity Complaint Numbers | 1912 / 19120 18001023435 18002333435 |
| [email protected] | |
| Online Payment Helpdesk | [email protected] |
| Local Consumer Facilitation Centre (Helpline Numbers) | Click Here |
| Other Helpline Numbers of Mahavitran | Click here |
| Online Complaint to MSEDCL | Register |
| Mahavitran Mobile App | Android | iOS |
| Social Media | Twitter | Facebook | Youtube |
If Complaint is not Resolved by MSEDCL, Approach:
| Consumer Grievance Redressal Forum, MSEDCL | Lodge Grievance |
| Electricity Ombudsman, Maharashtra | File Petition |
Services of Mahavitran:
| Consumer Web self Service | Register |
| New Electricity Connection | Apply Now |
| New Electric Vehicle Charging Portal | Apply Now |
| Pay Online Electricity Bill | Pay Now |
| Prepaid Meter Connection Services | Click Here |
| Prepaid Meter E-mail Support | [email protected] |
| Tariff Charges Calculator | Calculate Here |
| Shri Vilasrao Deshmukh Abhay Yojana | Apply Now |
| Electric Vehicle Charging Station Incentive | Apply Now |
You can call on these helpline numbers or can register online complaints about the issues of power supply, new connection or any other. If your issue is not resolved by MSEDCL, you can approach the higher authorities. Let us try to know the procedure and steps to resolve the issue successfully.
| Table of Content: |
List of Circles & Divisions of MSEDCL:
Circles & Divisions of MSEDCL in Maharashtra to provide electricity services and resolve the complaints of the electricity issues.
- Ganesh Khind (Pimple – Saudagar)
- Rasta Peth
- Amravati
- Nagpur
- Nanded
- Baramati
- Kalyan
- Nashik
- Kolhapur
- Vasai
- Vashi
- Thane
- Kotharud
- Satara
- Sangali
- Ahmednagar
- Chandrapur
- Akola
- Latur
- Dombivali
- Solapur
- Bhandup
- Bhandara
- Shivajinagar
- Ulhasnagar
- Virar
- Aurangabad
- Beed
- Buldhana
- Dhule
- Gondia
- Hingoli
- Jalna
- Malegaon
- Nandurbar
- Osmanbad
- Palghar
- Pen
- Pune
- Rastrapeth
- Ratgiri
- Ratnagiri
- Sangli
- Sindhudurg
- Vashem
- Yavatmal
You can approach one of your regional circles and its division to get the electricity services of Mahavitran. If you are facing any issues, you can also register complaints at your regional circle. It will be resolved by the department concerned with the MSEDCL of that region.
List of the Issues of Electricity:
- Power Supply Failure:
- Supply failed – Due to Phase, the Total Area
- Cable fault
- Line – Live cable snapped
- Pole – Supply disconnected, Fell down
- Transformer – Burnt and Failed
- Underground service cable fault
- 11kv, 22kv – Overhead line breakdown
- 415 volt – Overhead line breakdown
- Light Fluctuation
- Line – Bunched, Tree branches touching, twisted
- Transformers – Cable, Flames, Lugs, Smoke, sparking issue
- Voltage – Blinking, Dim supply, fluctuation, high issue
- DT/Pillar Box – Sparking, Cable, Lugs, Bus bar burnt
- Electricity Billing:
- High Bill Charges
- Late Bill Receipt
- Average bill
- Low bill
- Meter Reading – correction, not taken,
- Non-receipt of bill
- Unbilled consumer since the connection
- Wrong bill
- VM (Vidarbha Marathdwada Subsidy)
- Powerloom Subsidy
- Textile Subsidy
- Other issues:
- Meter stuck up/stop
- Pole-leaning, shock
- Meter – burnt, not functioning (no display)
- Theft related complaints
- Transformer – Oil leakage
- Streetlight
- Accident – Human fatal, Animal fatal, Non-fatal, Others
- DT/Pillar Box – Unlocked
- Underground service cable line – lugs
- Other complaints
- Fraud SMS
- Enquiry:
- Billing-related
- Other Enquiry
These are the issues that possibly can be resolved by the MSEDCL. You can register complaints about any issue with electricity services. Now, you will know the helpline numbers and details of the online complaint portals where you can resolve your issue.
How to Register an Electricity Complaint to MSEDCL (Mahavitran) in Maharashtra?
MSEDCL (Maharashtra State Electricity Distribution Company Limited) has provided various options to register complaints about the issues of electricity in the concerned region. You can resolve your issue by using these options.
Complaint Redressal Fee & Time by MSEDCL:
| Complaint Registration fee | No Fee (Nil) |
| Redressal Time | Immediate (24×7) or up to 2 Months |
Preliminary Complaint Registration to Mahavitran:
- Toll-free customer care helpline numbers, E-mail of MSEDCL
- Online complaints on the portal of MSEDCL
- Approach to the Regional Office (Offline)
If your complaint or issue is not resolved by MSEDCL within the given time, or unsatisfied with the redressal of the electricity complaint. You can lodge a grievance to the higher authorities that will redress your complaint.
If Complaint is not Resolved, Lodge Grievance to:
- Consumer Grievance Redressal Forum, MSEDCL (Mahavitran)
- Electricity Ombudsman, (MERC) Maharashtra
Let us know the instructions and procedure to resolve the issue successfully. Follow the steps and important instructions that are available in the sections below.
Customer Care Numbers of MSEDCL For Electricity
Customers can register their complaints on the toll-free customer care helpline numbers of the MSEDCL. Mahavitran has provided various helplines for their customers to resolve issues the electricity. Use these helplines & complaint numbers and get a faster redressal of your issues. You can also e-mail your complaints.
MSEDCL Electricity Customer Care Numbers:
| MSEDCL Electricity Helpline Numbers | 1912 / 19120 |
| MSEDCL State Customer Care Numbers | 18001023435 18002333435 |
Procedure:
- Call on the above-given customer care helpline numbers
- Tell your issue to the concerned customer care executive.
- After successful registration of your electricity complaint, get the complaint reference number
- Use this complaint number to track the status of your complaint
- Visit: Track complaint status
| Related: |
Register an Online Electricity Complaint to MSEDCL
Customers can register an online complaint about the issues with the electricity services of MSEDCL. You can follow the instructions and procedures that are provided below.
Procedure:
- Visit: Register online complaint
- Enter Consumer Number – Account details will be available
- Enter the Landmark and city/village address
- Select service request major type – Select the category of the issue
- Select the service request type (Optional)
- Now, select the service request sub-type
- Now, enter the request details – provide the description of the issues of the electricity services with facts.
- Click the ‘Generate OTP’
- Submit the OTP from your phone
- Submit it and note down the complaint number to track the status of your request
- Visit: Track complaint status
Note – If your issue is not resolved by MSEDCL (Mahavitran), you can lodge a grievance to CGRF, (MSEDCL) Maharashtra. If further your issue is not resolved approach the electricity Ombudsman, Maharashtra.
Lodge Grievance to Electricity Consumer Grievance Redressal Forum (CGRF), MSEDCL
Electricity Consumer Grievance Redressal Forum takes the cases that were not resolved by the MSEDCL. It redresses the grievances under the Electricity (regulation) act, 2003 and customers of MSEDCL can lodge grievances with the concerned office of the CGRF.
You will have to follow the 3 tiers to lodge grievances and can get the redressal of the electricity issues.
- Integrated Grievance Redressal Cell (IGRC)
- Consumer Grievance Redressal Forum (CGRF)
- Electricity Ombudsman, Maharashtra
We will know each department and the procedure to lodge a grievance. Follow the instructions and other details.
Integrated Grievance Redressal Cell (IGRC)
Details of Grievance Redressal Fee & Time:
| Grievance Redressal Fee | No Fee (Nil) |
| Acknowledgement Time | 5 Days |
| Redressal Time | 3 Months |
Instructions:
- The complaint must be filed within 2 years of the cause of action or issue
- The application must be in the given format (Download from the below link)
- Provide the complaint reference number of the previous complaint to MSEDCL
- Submit the supportive documents as proof
- Attach a copy of the latest electricity bill
Procedure:
- Write an application on an A4-size white sheet.
- Mention the following information in the application:
- Name of the Consumer
- Full Address, Mobile no, E-mail
- Nature of the connection
- Name of the distribution office of MSEDCL
- Details of the complaint that you raised
- Brief Description of the issue about the electricity services with the facts
- Nature of the relief that you expect from IGRC
- Attach and mention the list of the enclosed supportive documents
- Provide signature and date
- Take a copy of all the attached documents and applications to keep to yourself.
- Submit the application form and attached documents to your concerned IGRC office by post or visit the address of the office
- You can get the details of the Office address of IGRC from the list below.
- After the successful submission of your application, please take the acknowledgement number to track the status of your grievance & future reference.
Details of the Office Address, E-mail and Phone No. of Regional IGRC Offices:
1. IGRC, Vashi
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE OFFICE VASHI SECTOR. 17, PLOT NO 5, NEAR ABYUDAY BANK, NEW MUMBAI – 400703.
Phone No: 022-27890174
E-mail: [email protected]
Google Map: Get directions
2. IGRC, Bhivandi (Franchise of Torrent Power)
Address: OFFICE OF GENERAL MANAGER, TORRENT POWER 3rd
FLOOR, RK BUSINESS CENTRE, KALYAN NAKA, BHIVANDI.
Phone No: 02522-248972
E-mail: [email protected]
Google Map: Get directions
3. IGRC, Thane
Address: SUPERINTENDING ENGINEER, MSEDCL, URBAN CIRCLE
OFFICE, NEAR ADM BLDG, 2ND FLOOR, OPP
PASSPORT OFFICE, THANE M.I.D.C., THANE (W) – 400604.
Google Map: Get directions
Phone No: 022-25829154
E-mail: [email protected]
4. IGRC, Kalyan – I
Address: SUPERINTENDING ENGINEER-I, MSEDCL, TEJASHRI
BLDG JAHANGIR MAIDAN KARNIK ROAD, KALYAN – 421301.
Google Map: Get directions
Phone No: 0251-2328283
E-mail: [email protected]
5. IGRC, Kalyan – II
Address: SUPERINTENDING ENGINEER-II, MSEDCL, CIRCLE
OFFICE, TEJESHRI BLDG, 3RD FLOOR, JHANGIR
MAIDAN, KARNIK ROAD, KALYAN – 421301.
Google Map: Get direction
Phone No: 0251-2327384
E-mail: [email protected]
6. IGRC, Pen
Address: SUPERINTENDING ENGINEER, MSEDCL, OFFICE OF 22
KV S/STN ANTORE ROAD PEN DIST. RAIGAD-402107.
Google Map: Get direction
Phone No: 02143-252099
E-mail: [email protected]
7. IGRC, Vasai
Address: SUPERINTENDING ENGINEER-II, MSEDCL, DEEPSHRI
BLDG, 2ND FLOOR, NAVGHAR VASAI ROAD, VASAI (E) – 401202.
Google Map: Get direction
Phone No: 0250-2391143
E-mail: [email protected]
8. IGRC, Palghar
Address: SUPERINTENDING ENGINEER-II, MSEDCL, PALGHAR –
MANOR ROAD, JUNA PALGHAR, PALGHAR- 401404.
Google Map: Get direction
Phone No: 02525-252135
9. IGRC, Ratnagiri
Address: SUPERINTENDING ENGINEER, MSEDCL, NEW ADM
BLDG, RATNAGIRI NACHARE ROAD, RATNAGIRI – 415639.
Google Map: Get direction
Phone No: 02352-222049
E-mail: [email protected]
10. IGRC, Sindhudurg
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE OFFICE
SINDHUDURG, MIDC AREA, VENGURLA ROAD, DIST, –
SINDHUDURG, KUDAL – 416520.
Google Map: Get direction
Phone No: 02362-223521
E-mail: [email protected]
11. IGRC, Kolhapur
Address: SUPERINTENDING ENGINEER, MSEDCL,
ADMINISTRATIVE BLDG, TARABAI PARK, KOLHAPUR – 416003.
Google Map: Get direction
Phone No: 02312650583
E-mail: [email protected]
12. IGRC, Sangli
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, VISHRAMBAUG, SANGALI – 416415.
Google Map: Get direction
Phone No: 02332301744
E-mail: [email protected]
13. IGRC, Beed
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE OFFICE
BEED, N. K. PLAZA JALNA ROAD, BEED – 431122.
Google Map: Get direction
Phone No: 02442226279
E-mail: [email protected]
14. IGRC, Latur
Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
BHAVAN, OLD POWER HOUSE, SALE GALLI, LATUR – 413512.
Google Map: Get direction
Phone No: 02382245329
E-mail: [email protected]
15. IGRC, Osmanabad
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, OSMANABAD, ADMINISTRATIVE BLDG,
SOLAPUR ROAD, OSMANABAD – 413501.
Google Map: Get direction
Phone No: 02472227552
E-mail: [email protected]
16. IGRC, Ahmednagar
Address: SUPERINTENDING ENGINEER, MSEDCL, VIDUT
BHAVAN STATION ROAD, AHMEDNAGAR- 414001.
Google Map: Get direction
Phone No: 0241-2324604
E-mail: [email protected]
17. IGRC, Nashik (Urban) Circle
Address: SUPERINTENDING ENGINEER, MSEDCL, PROSPER
PARK, 2ND FLOOR, MADHUMILAN MANGAL
KARYALAYA BLDG, SHINGADA TALAV, NASIK PUNE
ROAD, NEAR VEER BAPU GAIDHANI FIRE BRIGADE, NASHIK – 422001.
Google Map: Get direction
Phone No: 02532308003
E-mail: [email protected]
18. IGRC, Nashik (Rural)
Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
BHAVAN, NASHIK ROAD, NASHIK – 422101.
Google Map: Get direction
Phone No: 0253-2462491 / 0253-2462495
E-mail: [email protected]
19. IGRC, Ganeshkhind
Address: SUPERINTENDING ENGINEER, MSEDCL
(GANESHKHIND), ADM BLDG, 1ST FLOOR, RASTA PETH, PUNE – 411011.
Google Map: Get direction
Phone No: 020-25630057
E-mail: [email protected]
20. IGRC, Pune (Rural) Circle
Address: SUPERINTENDING ENGINEER, MSEDCL,
ADMINISTRATIVE BLDG, RASTA PETH 3RD FLOOR,
BLOCK NO, 301, PUNE – 411011.
Google Map: Get direction
Phone No: 020-26137248
E-mail: [email protected]
21. IGRC, Rasta Peth
Address: SUPERINTENDING ENGINEER, MSEDCL, URBAN CIRCLE
OFFICE, RASTA PETH, 1ST FLOOR, BLOCK NO 204, PUNE – 411011.
Google Map: Get direction
Phone No: 020-26138578
E-mail: [email protected]
22. IGRC, Baramati
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, VIDYUT CORNER, PENCIL CHOWK, BARAMATI – 421302.
Google Map: Get direction
Phone No: 02112-243443
E-mail: [email protected]
23. IGRC, Satara
Address: SUPERINTENDING ENGINEER, MSEDCL, NEW
ADMINISTRATIVE BLDG, KRISHANAGAR CAMP, SATARA – 415001.
Google Map: Get direction
Phone No: 02162-244563
E-mail: [email protected]
24. IGRC, Solapur
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, NEW ADMINISTRATIVE BLDG, MORARJI PETH, SOLAPUR – 413001.
Google Map: Get direction
Phone No: 0217-2727126
E-mail: [email protected]
25. IGRC, Amravati
Address: SUPERINTENDING ENGINEER, MSEDCL, VIDUT
BHAVAN, 2ND FLOOR, SHIVAJINAGAR, AMRAVATI
CAMP, AMRAVATI – 444603.
Google Map: Get direction
Phone No: 0721-2663640
E-mail: [email protected]
26. IGRC, Yavatmal
Address: SUPERINTENDING ENGINEER, MSEDCL,
ADMINISTRATIVE BUILDING, FIRST FLOOR ARNI
ROAD, YAVATMAL – 445001.
Google Map: Get direction
Phone No: 07232-242318
E-mail: [email protected]
27. IGRC, Nagpur (Rural)
Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
BHAVAN, GROUND FLOOR, KATOL ROAD, NAGPUR – 440013.
Google Map: Get direction
Phone No: 0712-2591065
E-mail: [email protected]
28. IGRC, Nagpur (Urban)
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, NAGPUR, PRAKASH BHAVAN, LINK ROAD,
GADDI GUDAM, SADAR, NAGPUR – 440001.
Google Map: Get direction
Phone No: 0712-2540426
E-mail: [email protected]
29. IGRC, Nagpur distribution franchise (SNDL)
Address: AFO OFFICE NEAR KASTURCHAND PARK GROUND, RBI
SQUARE CIVIL LINE NAGPUR – 440001.
Google Map: Get direction
Phone No: 0712-2567190
E-mail: [email protected]
30. IGRC, Wardha
Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
BHAVAN, FIRST FLOOR ADM. BLG., NEAR BORGAON,
OCTROI NAKA, DIST. WARDHA, WARDHA – 442001.
Google Map: Get direction
Phone No: 07152-250243
E-mail: [email protected]
31. IGRC, Hingoli
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, HINGOLI, VIDYUT BHAVAN, NEAR BUS STAND, HINGOLI – 431513.
Google Map: Get direction
Phone No: 02456-222614
E-mail: [email protected]
32. IGRC, Parbhani
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, PRABHANI, ADMINISTRATIVE BUILDING,
JINTOOR ROAD, PRABHANI – 431401.
Google Map: Get direction
Phone No: 02452242500
E-mail: [email protected]
33. IGRC, Nanded
Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
BHAVAN, NEW MONDHA, NANDED – 431602.
Google Map: Get direction
Phone No: 02462-286905
E-mail: [email protected]
34. IGRC, Jalna
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, JALNA, CHANAKAYA COMPLEX NO- 2,
KOCHERI ROAD, OLD JALNA, JALNA – 431203.
Google Map: Get direction
Phone No: 02482-235914
E-mail: [email protected]
35. IGRC, Aurangabad (Urban)
Address: SUPERINTENDING ENGINEER, MSEDCL, OLD POWER
HOUSE AURANGABAD ROAD, AURANGABAD – 431001.
Google Map: Get direction
Phone No: 02402240122
E-mail: [email protected]
36. IGRC, Aurangabad (Rural)
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, DR. AMBEDKAR ROAD, AURANGABAD – 431001.
Google Map: Get direction
Phone No: 0240-2351082
E-mail: [email protected]
37. IGRC, Jalgaon
Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
BHAVAN, AJANTA ROAD, OLD INDUSTRIAL ESTATE, P.
B. NO. 30, JALGAON – 425003.
Google Map: Get direction
Phone No: 0257-2210901
E-mail: [email protected]
38. IGRC, Nandurbar
Address: SUPERINTENDING ENGINEER, MSEDCL, INDIRA
GANDHI VYAPARI SANKUL, GIRI VIHAR COLONY,
NANDURBAR- 425412.
Google Map: Get direction
Phone No: 02564-232300
E-mail: [email protected]
39. IGRC, Dhule
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, DHULE P.B.BOX NO. 133, SAHYADRI BLDG,
ANAND NAGAR, DEOPUR, DHULE – 424002.
Google Map: Get direction
Phone No: 02562-222741
E-mail: [email protected]
40. IGRC, Chandrapur
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, CHANDRAPUR, VIDYUT BHAVAN, BABUPETH,
CHANDRAPUR – 442403.
Google Map: Get direction
Phone No: 07172-225056
E-mail: [email protected]
41. IGRC, Gadchiroli
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE OFFICE
GADCHOROLI, SHRI YAVALB BLDG, RAMPUR CAMP
AREA NEAR SHIVAJI MAHAVIDYALAYA, GADCHOROLI – 442601.
Google Map: Get direction
Phone No: 07132-233115
E-mail: [email protected]
42. IGRC, Buldhana
Address: SUPERINTENDING ENGINEER, MSEDCL, VIDUT
BHAVAN, CHIKHALI ROAD, BULDHANA – 443001.
Google Map: Get direction
Phone No: 07262-243492
E-mail: [email protected]
43. IGRC, Washim
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE OFFICE
WASHIM, OPPOSITE DOORDARSHAN KENDRA, WASHIM – 444506.
Google Map: Get direction
Phone No: 07252-234266
E-mail: [email protected]
44. IGRC, Akola
Address: SUPERINTENDING ENGINEER, MSEDCL, VIDUT
BHAVAN, RATANLAL PLOTS, AKOLA – 444005.
Google Map: Get direction
Phone No: 0724-2434475
E-mail: [email protected]
45. IGRC, Gondia
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, GONDIA, OLD POWER HOUSE, RAM NAGAR, GONDIA – 441601.
Google Map: Get direction
Phone No: 07182-253242
E-mail: [email protected]
46. IGRC, Bhandara
Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, BHANDARA NAGPUR ROAD, VIDYUT BHAVAN, BHANDARA – 441904.
Google Map: Get direction
Phone No: 07184-25211
E-mail: [email protected]
Source – Need More Information? Visit: IGRC details
You can visit your nearest circle or can post your complaints to the concerned address of the IGRC office of MSEDCL.
Note – If your issues with the electricity services are not resolved or unsatisfied by the redressal or final decision of the MSEDCL for the complaints that you have registered to the customer care executive, online portal or IGRC. You can lodge a grievance to the CGRF of your zone concerned.
To know the details & procedure follow the given instructions step by step and get the redressal of your complaint.
Electricity Consumer Grievance Redressal Forum, MSEDCL
Electricity Consumer Grievance Redressal Forum takes the cases under the Electricity (regulation) Act, 2003 and Electricity Consumer Act, 2004. Every customer of MSEDCL can lodge a grievance if their complaints are not resolved by the MSEDCL officials in the given time.
Follow the instructions, procedure and steps to resolve your complaint successfully without any concerns.
Grievance Redressal Fee & Time by CGRF, MSEDCL (Maharashtra):
| Grievance Redressal Fee | No Fee (Nil) |
| Redressal Time | 2 Months |
| Acknowledgement Time | 5 Days |
| Grievance Submission Time | Within 60 Days |
Instructions:
- The application must be written in the given format of CGRF (From below, Download – Schedule A Form)
- Must attach the prescribed documents and proof of the complaint
- The grievance must be lodged within 60 days after the expiry of IGRC redressal time or getting the final decision of IGRC.
- The case will not be accepted if the same case is pending in any court or tribunal or an order has already been passed.
- Please provide genuine and valid proof to get faster redressal of your complaint
Required Documents:
- Connection Number and Certificate
- Copy of the complaint application that was submitted to IGRC of your regional office
- Copy of complaint reference number and acknowledgement number
- Application form as per the format of CGRF
- Document proof of the electricity issue and monetary loss (If any)
- Any other facts and supportive documents
Procedure:
- Download CGRF application form format: Download
- Take the printout of the application form
- Carefully fill out the following information:
- Name of the Consumer
- Address of the Consumer – Write address, e-mail, and mobile number
- Particulars of Connection and Consumer number – Write the type of connection and consumer number from your bill
- Name of the Distribution Licensee – MSEDCL
- Details of the grievance, facts that support the grievance – Write down the issue and complaint details that you face and not resolved by the concerned departments (Mention facts and proof)
- Nature of relief – Write down the type of relief that you expect from the CGRF form and also mention if you have any monetary loss.
- List of the enclosed documents – Mention all the listed documents with the page number
- Sign the declaration form and write the name in block letters
- Nomination – Mention the nominee if you want to represent a person on behalf of you other than an advocate. Provide your detail and the representee’s detail and sign the nominee form.
- Attach all the supportive documents with the application form of CGRF.
Note – Take a copy of all the attached documents and application and keep it to yourself - Submit the application form and documents to the concerned zonal office of CGRF of MSEDCL in Maharashtra or send it by post to the concerned office of your zone.
- Use the given official address of CGRF below to submit your grievance form.
Official Address, Phone no., and E-mail of CGRF, (MSEDCL) Maharashtra:
1. CGRF, Bhandup Zone
Address: Consumer Grievance Redressal Forum, MSEDCL,
Bhandup Zone, Vidhyut, Ground floor, Near
Asian Paint, L.B.S.Marg, Bhandup, Mumbai – 400078.
Google Map: Get direction
Phone: 022-25664314
E-mail: [email protected]
2. CGRF, Kolhapur Zone
Address: Consumer Grievance Redressal Forum, MSEDCL,
Kolhapur Zone, Adm.Bldg., Tarabai Park, Kolhapur-416003.
Google Map: Get direction
Phone: 02312666001 / 02312666002
E-mail: [email protected]
3. CGRF, Nashik Zone
Address: Consumer Grievance Redressal Forum, MSEDCL,
Nashik Zone, First Floor, 115 to118,
Kharbanda Park, Dwarka Circle, Nashik.
Google Map: Get direction
Phone: 02536526484 / 02532591031
E-mail: [email protected]
4. CGRF, Konkan Zone
Address: Consumer Grievance Redressal Forum, Konkan Zone,
Ratnagiri, New Adm.Bldg., Nachane Road, Ratnagiri-415639.
Google Map: Get direction
Phone: 02352-222026
E-mail: [email protected]
5. CGRF, Latur Zone
Address: Consumer Grievance Redressal Forum, Latur Zone,
Old Power House, Sale lane, Latur – 413512.
Google Map: Get direction
Phone: 02382-250634
E-mail: [email protected]
6. CGRF, Aurangabad Zone
Address: Consumer Grievance Redressal Forum,
Aurangabad Zone, Vidhyut Bhawan,
Dr. Babasaheb Ambedkar Marg, Aurangabad – 431001.
Google Map: Get direction
Phone: 0240-2336172
E-mail: [email protected]
7. CGRF, Amravati Zone
Address: Consumer Grievance Redressal Forum, Amravati Zone,
Vidyut Bhawan, Shivaji Nagar,
Camp Area, Amravati – 444603.
Google Map: Get direction
E-mail: [email protected]
8. CGRF, Pune Zone
Address: Consumer Grievance Redressal Forum,
925, Kasaba Peth, Administrative Building, 2nd floor,
Pune-411011.
Google Map: Get direction
Phone: 020-24570520
E-mail: [email protected]
9. CGRF, Nanded Zone
Address: Consumer Grievance Redressal Forum,
Nanded Zone, “Vidyut Bhavan”, Annabhau Sathe Square,
Nanded – 413602.
Google Map: Get direction
Phone: 02462-284004
E-mail: [email protected]
10. CGRF, Nagpur Zone
Address: Consumer Grievance Redressal Forum, Nagpur
Zone, Prakash Bhawan, Link Road, Gaddi Gudam,
Sadar, Nagpur-440001.
Google Map: Get direction
Phone: 07122551298 / 07122551295 / 07122556318
E-mail: [email protected]
11. CGRF, Kalyan Zone
Address: Consumer Grievance Redressal Forum, Kalyan Zone,
Behind Tejashree Bldg., Jahangir Maidan,
Karnik Road, Kalyan – 421301.
Google Map: Get direction
Phone: 02512328283 / 02512210707
E-mail: [email protected]
12. CGRF, Gondia Zone
Address: Consumer Grievance Redressal Forum, Gondia Zone,
33 kV sub-station, Suryatola, Gondia – 441601.
Google Map: Get direction
E-mail: [email protected]
13. CGRF, Chandrapur Zone
Address: Consumer Grievance Redressal Forum,
Chandrapur Zone, Ground Floor, Vidyut Bhavan,
Babupeth, Ballarshaha Road, Chandrapur – 442403.
Google Map: Get direction
Phone: 07172-2022198
E-mail: [email protected]
14. CGRF, Baramati Zone
Address: Consumer Grievance Redressal Forum, Baramati Zone,
“URJA BHAVAN”, Bhigwan Road, Baramati – 413102.
Google Map: Get direction
Phone: 02112-2334065
E-mail: [email protected]
15. CGRF, Akola Zone
Address: Consumer Grievance Redressal Forum, Akola Zone,
Vidyut Bhawan, Ratanlal Plot, Ground Floor,
Durga Chowk, Akola – 444005.
Google Map: Get direction
Phone: 07242434475 / 07242434477
E-mail: [email protected]
16. CGRF, Jalgaon Zone
Address: Consumer Grievance Redressal Forum, Jalgaon Zone,
Vidyut Bhavan, Old MIDC, Ajantha Road,
Jalgaon-425003.
Google Map: Get direction
Phone: 0257-2272990
E-mail: [email protected]
These are the Official address and details of the CGRF, MSEDCL (Maharashtra). You can approach these official addresses with the application to get the redressal of the grievances.
Source – Need More Information? Visit: CGRF office details
If your grievance is not resolved by CGRF in the given time or not satisfied with the final decision of the CGRF. You can file a petition to Electricity Ombudsman, (MERC) Maharashtra. Follow the below instructions to file a successful petition.
File Petition to Electricity Ombudsman, (MERC) Maharashtra
The electricity Ombudsman works according to the Electricity (regulation) Act, 2003 and is regulated by Maharashtra Electricity Regulatory Commission (Consumer Grievance Redressal Forum and Electricity Ombudsman), Regulation 2006.
If your grievance is not resolved within 60 days or as specified by the concerned CGRF office or unsatisfied with the final decision of the CGRF. You can file a petition to the Electricity Ombudsman of MERC (Maharashtra).
Petition Filing Fee & Resolution Time of Electricity Ombudsman, Maharashtra:
| Petition Filing Fee | No Fee (Nil) |
| Deposit of case hearing (Refundable) | As Prescribed by Board |
| Case Redressal Time | 60 Days |
| Acknowledgement Receipt Time | 5 Days |
Maharashtra Electricity Regulatory Commission (MERC) has provided two offices for two different zones of Maharashtra to handle the cases of electricity distribution licensees by Electricity Ombudsman.
Electricity Ombudsman Office Zones of MERC:
- Mumbai
- Nagpur
CGRF Circles that come under these zones of Electricity Ombudsman, MERC:
1. Mumbai:
- Bhandup
- Kalyan
- Kolhapur
- Nasik
- Pune
- Konkan
- Mumbai
2. Nagpur
- Amravati
- Aurangabad
- Latur
- Nagpur
Let us try to understand the instructions, procedures and steps to file a petition easily to the concerned authority. Follow the below information and use it to redress your grievance.
Instructions:
- The petition must be filed within 60 days after the final decision of the CGRF or the grievance is not resolved within the given time.
- The case should not be pending in any court
- The petition will not be accepted if the order was already passed
- Provide sufficient cause and documents
Required Documents:
- Filled Application form for representation of the case
- Copy of the application form that was submitted to the CGRF office
- Copy of the complaint reference number
- Copy of the supporting documents and connection details
- Details of the nominee with signature
- Latest electricity bill of MSEDCL
- Any other documents that support your case
Procedure:
- Download the application form to file a petition: Download
- Fill out the following information on the application form:
- Write the subject in the application form or a separate form.
- Fill in the name of the consumer
- Full address, pin code, mobile number and e-mail
- Provide the name and address of the Distribution licensee
- Write the name and address of the CGRF forum for the final decision
- Provide particulars of connection and consumer No (Specify the nature of the connection)
- Date of the submission of the grievances to the CGRF form
- Enclose a copy of the grievance form that was submitted
- Provide the subject matter of the representation
- Provide the details of the representation, and facts that support the complaint
- If the final decision of the CGRF is received, enclose it with the reason for the unsatisfaction
- Nature of relief – Write the type of relief that you expect from the Electricity Ombudsman
- Mention if you have any monetary loss and demand compensation
- Mention the list of the enclosed documents
- Provide the signature of the declaration form and write the name in capital letter
- Make 3 copies of all the documents and application form
Note – Take a copy of all the documents and applications to keep yourself - Send it to the concerned electricity Ombudsman Office or submit it by yourself.
Source – Need More Information? Visit: Electricity Ombudsman MERC
File Online Petition to Electricity Ombudsman, MERC:
- Visit: File e-petition to MERC
- Choose the type of representation – Organization, Individual, Employee (of any registered company), or Advocate
- Fill out the required information
- Upload the required documents
- Accept the undertaking and save the information
Procedure to file e-petition:
- Visit: Login e-filling portal
- Log in using the user details & password
- General Information Form – Fill in all the details of the petitions
- Save the form and note down the reference number
- Fill out the other details:
- Respondent Details
- Related Petitions
- Identical Petitions
- Asset Details
- Attachment – Upload the documents
- Summary and other details
- Upload all the related documents
- Pay the petition fee through the online payment mode
- Submit the complaint successfully
- Note down the diary Number to track the petition
- Take the printout of the submitted form and payment receipt
- After acceptance of the petition, you will get notified by e-mail
Source – Need More Information? Visit: e-filing of petition MERC
Use the address below of the Electricity Ombudsman of your Zone to file the petition.
1. Electricity Ombudsman, Mumbai
File Online Representation: File petition Now
Address: Office of the Electricity Ombudsman (Mumbai)
Maharashtra Electricity Regulatory Commission,
606 – 608, 6th Floor, Keshva Building,
Bandra Kurla Complex, Bandra (East), Mumbai – 400051.
Phone: 02226592965, 02230680528
E-mail: [email protected]
Website: www.mercombudsman.org.in
2. Electricity Ombudsman, Nagpur
Address: Plot No.27 to 30, R002, Universal Meadows,
Near Purushottam Bazar, New Sneh Nagar,
Opp. Hotel Radisson Blu, Wardha Road, Nagpur – 440013.
Phone: 07122022198, 07123576106
E-mail: [email protected]
Website: www.electricityombudsmannagpur.org.in
3. Maharashtra Electricity Regulatory Commission, Maharashtra:
Address: Maharashtra Electricity Regulatory Commission
World Trade Centre, Centre No.1,
13th Floor, Cuffe Parade,
Colaba, Mumbai – 400005.
Phone: +912222163964, +912222163965, +912222163969
E-mail: [email protected]
Website: www.merc.gov.in
Source – Need More Information? Visit: Proceeding before the electricity ombudsman
If you are not satisfied with the final decision of the Electricity Ombudsman, you can approach the High Court of Maharashtra against MSEDCL.
How to Apply Online for New Electricity Connection of MSEDCL in Maharashtra?
MSEDCL has provided a portal and online application form to apply for the new electricity connection. You can follow the instructions and procedure to get the new connection of MSEDCL in Maharashtra.
New Connection Approval Time & Fee:
| Connection Approval Time | 7 to 15 Days |
| Tariff Charges | Click Here |
Required Documents:
For Residential/ Commercial/ Industrial Purposes:
- Proof of ownership or occupancy of premises (only one of the below lists)
- Ownership/occupancy certificate issued by the statutory body or competent authority
- Ownership document/ tax or lease issued by the local authority
- For tenets – leave & license or lease agreement with the owner’s NOC
- In Quarter (Government premises) – Allotment letter of its authority
- In the slum area – If none of the above documents is available, provide an affidavit on Rs. 200/- stamp paper.
- Identity Proof (Only One)
- Voter Id
- Collector/ Government Authorized photo id
- Aadhar card
- Pan card
- Driving License
- Passport
- Document required for these categories (If applicable)
- SC /ST Caste certificate
- BPL certificate
Note – 1. Submit the required permission from the statutory and regulatory authority
2. For Industrial connection, the following additional documents are required
a) Industrial registration/ DIC certificate
b) a Separate sheet for load profile
For Agricultural Purposes:
- Proof of Address (Essential documents)
- 7/12 extract (Mention borewell/ well, if these are on the same land)
- Other Documents (If applicable)
- NOC from the concerned department (in dark water shade area only)
- If agricultural land/ water pump/ well is shared, submit NOC with shareholder details
- SC/ST certificate
Source – Need More Information? Visit: Documents required by MSEDCL
Follow the procedure below to apply the online new electricity connection of MSEDCL.
Procedure:
- Visit: Apply now for a new MSEDCL connection
- Scroll down and fill out the general information
- select the type of connection – non-industrial, industrial, Agricultural, Bulk connection, or electric vehicle charging station
- Select consumer category – LT or HT supply
- Service requested – select permanent or temporary
- Fill out the applicant’s details
- Address at which connection is required
- Provide the Billing details
- Provide details of requested load, and contract demand in KW and KVA
- Select the supply type – single or three phase
- Enter the place and generate OTP
- Enter OTP and submit it.
- Note down the application number or reference number to upload documents and track status
- Visit: Upload here documents
- Upload the required document and submit it
- Pay the application fee after approval of the connection
- Visit: Track the status of the new connection
Source – Need More Information? Visit: Web self-service (WSS) help MSEDCL
Frequently Asked Questions about MSEDCL
Q. What are the customer care helpline numbers of MSEDCL?
A. Toll-Free customer care numbers of MSEDCL are 1912 / 19120, 18001023435, and 18002333435 where customers of MSEDCL can register complaints about the issue of electricity services.
Q. Where can I lodge a grievance if my issue is not resolved by MSEDCL?
A. Customers can lodge grievances to the Integrated Grievance Redressal Cell of your circle of MSEDCL. If not resolved at IGRC, you can approach the Electricity Consumer Grievance Redressal Forum (CGRF), MSEDCL. The procedure and details are provided in the above section.
Q. How can I track the status of the ongoing or scheduled power supply outage?
A. You can visit “Urja Mitra MSEDCL” to track the status of the ongoing or scheduled electricity power supply in your region. Select your circle to check the status of the power supply.
Q. How can I pay online the electricity bill of MSEDCL?
A. Customers of MSEDCL can pay the electricity bill of MSEDCL using these options:
- Pay online bill on MSEDCL
- Digital payment Apps – Paytm, Phone Pe, Googe pay, and other payment apps
- Any registered bank’s app or payment gateway – SBI, ICICI, HDFC, Axis, or Any other
If you are facing any issues with the payment of the bill, e-mail – [email protected]
