NDMC – How to File Complaint to New Delhi Municipal Corporation about Public Utilities and Civil Services?

New Delhi Municipal Corporation (NDMC) is an urban local self-government body under the NDMC Act, of 1994. It is a 13-member council headed by a chairperson who governs the NDMC. It ensures that every resident of New Delhi gets better civic services and public utilities.

The major services that come under the NDMC are education (schools, social education, etc.), health care (hospitals, polyclinics, dispensaries, etc.), public utilities (water, electricity, roads and others), recreation (public infrastructures, parks & gardens, etc.), community centres, markets, Estates (property, lands, etc.), and many other services.

Zones That Come Under Civic Body NDMC, New Delhi:

• Zone 1: Babar Road, Bengali Market, Barakhamba Road, Connaught Place, Feroz Shah Road, Tilak Marg, Shershah Road, Kaka Nagar, Punchkuian Road, Minto Road, North Avenue, Talkatora Lane/Road, South Avenue, President Estate, Central Secretariat, and Ashok Road.
• Zone 2: Parliament Street, Janpath, Rafi Marg.
• Zone 3: Jantar Mantar Road, Pandara Road, Shahjahan Road, Rabinder Nagar, Lodi Estate, Khan Market, Golf Links, Sujan Singh Park, Bharti Nagar.
• Zone 4: Akbar Road, Aurangzeb Road, Tughlak Road, Man Singh Road, Maulana Azad Road, Teen Murti Marg, part of Lodhi Colony, Jor Bagh, Ali Ganj, Laxmibai Nagar, Kidwai Nagar, Sarojini Nagar, Nauroji Nagar, Brig, Hoshiyar Singh Road, Race Course Road, Willingdon Crescent, Kautilya Marg.
• Zone 5: Panchsheel Marg, Shantipath, Chanakya Puri, Netaji Nagar, part of Moti Bagh.

If you are residing in New Delhi and the area comes under the jurisdiction of the NDMC, you can register a complaint about these services on the helplines like toll-free helpline number, online portal, at the local municipality office of NDMC, or any other means.

To know these details to lodge a grievance to the concerned authorities as a responsible citizen, read the instructions, information about helplines/officials, and structure/levels of complaint escalation.

How to File a Complaint to NDMC (New Delhi Municipal Corporation)?

Every resident should know that if you have any issue or complaints about the public services or any other matter that comes under the jurisdiction of the New Delhi Municipal Corporation, you have the right to file a complaint to get redressal of the concerning problems within the prescribed time limit.

For this, NDMC has provided various helpline channels to take the problems and complaints of the residents. You can use these available toll-free customer care numbers or helpline numbers of the concerned NDMC department to raise the issues.

NDMC – Complaint Registration Fee & Redressal Time Limit:

The other available methods are the mobile app NDMC 311 or an e-mail to the concerned nodal officers. You can also file an online complaint using the online portal Suvidha Camp. After the successful registration of your grievance, the grievances will be redressed within the given period.

Now, the question arises that if the complaints are not resolved within the given time limit as per the citizen charter of NDMC, then you can file a grievance to the Public Grievance Cell of the NDMC and further escalate it to the higher nodal authorities. For the corruption and unethical practices of the employees or officers, you can approach the Vigilance Officer of the NDMC and further to Chief Vigilance Commission.

NDMC Helpline Number

The toll-free helpline numbers, WhatsApp numbers, and contact numbers of the concerned departments of the NDMC can be used to register a complaint about the services, public utilities, and other issues that come under the civic body.

NDMC has provided various helplines that are open 24×7 to provide support, resolve the issues/complaints of the residents, or talk to the nodal officers of the department to redress the issues of public utilities (electricity, water, streetlights, building approval, road cutting, etc.).

The Helpline Numbers of NDMC to Lodge Complaints:

Streetlight Complaint Numbers in NDMC Area:

May be Helpful:

For the Redressal of the Grievances

You can raise a complaint round the clock to get faster redressal of your grievance (if you did not get any response or are not satisfied by the above helpline numbers of NDMC) about the issues as mentioned.

For any problem about:

The Complaint Helpline Numbers of Central Control Room, Palika Kendra (NDMC):

Tips – After successful registration of your complaints to the concerned customer care officer or department of NDMC, ask for the reference number and note it down for future usage that can be useful as proof. You may also lodge an online complaint on the portal or mobile app.

Note – If your complaints are not resolved within the given time limit or yet not satisfied with the final order then you may call 54545454 or lodge a grievance to the Public Grievance Cell of NDMC by Public Grievance Monitory System (PGMS), Government of NCT of Delhi.

Register an Online Complaint

The Suvidha Camp is an integrated online grievance redressal system and initiative of the New Delhi Municipal Corporation (NDMC). You can file an online complaint to the concerned departments of the NDMC within just a few minutes. To track the status of grievance resolution, you just need to fill out the reference number of successfully submitted complaints.

Residents or any person may also register a complaint by e-mail or mobile app NDMC 311. The issues will be resolved by the concerned department within the prescribed time limit which may delay due to the gravity of the problem. For this, you may ask for genuine clarification from the concerned officer/employee of the department.

Links to Suvidha Camp, E-mail, and Official Contact Details to File an Online Complaint to NDMC:

Tips – You may file an online RTI to seek any information from the departments of the New Delhi Municipal Corporation (NDMC). To get help or have any query about the online RTI portal, you may call on +91114150135460 (Mon-Fri, except public holidays) or e-mail care@ndmc.gov.in (RTI support desk).

Procedure to File an Online Complaint

The steps and required information to file an online complaint at the Suvidha Camp portal of NDMC:

• Visit the link to file an online complaint from the above table.
• Fill out the personal details  – Complainant’s name, mobile number, address, e-mail, etc.
• Select the area and enter the name of the locality/mohalla.
• Upload the proof/evidence or any supporting documents or images, if any (PDF files only).
• Provide a brief description of the complaints with hints of the evidence and issues.
• Submit the online form and note down the reference number to track the status and future usage.

Note – If not satisfied with the final resolution or the complaint is not resolved within the given timeline, you may call 54545454 or lodge a grievance to the Public Grievance Cell of NDMC to get faster redressal.

Useful Online Services of NDMC

Some useful online services of NDMC for the residents like electricity (new connection, bill payment), water (bill & new connection), property, estates, Baratghar, birth/death certificates, building approval, etc. can be used to save time and money. Get these services on the NDMC portal and request or apply as per your requirements with the supporting documents and required information.

• Access online NDMC services (ndmc.gov.in)

These are some important online services, for more category-based services, you may visit the official website for online civil services from the link above.

Public Grievance Cell, NDMC

The public grievance cell is the apex grievance redressal authority of NDMC. If your complaints are not resolved by the nodal officers of the concerned department within the prescribed time limit as per the citizen charter then you may escalate the grievance to the Public Grievance Cell by e-mail, or written application. You may also lodge an online grievance at the Public Grievance Monitoring System (PGMS), Government of NCT of Delhi.

While filling out the online grievance form, provide the reference number or details of the acknowledgement receipt of previously registered complaints to the NDMC by online portal, e-mail, or in a written physical form to the concerned department. Also, attach a copy of the response (if any).

Links to File an Online Grievance to PG Cell, NDMC:

Tips – After successful registration of your grievance at the PGMS portal, note down the grievance number to track the status and to use for future reference. Your issues will be resolved within the given time frame by the Public Grievance Cell.

Vigilance Office, NDMC

If you have any complaint about corruption or unethical practices (bribery, threatening, or any other harassment) by the officers or employees of the NDMC then you may report to the Chief Vigilance Officer (CVO) or Investigation Officer of the Vigilance Department of NDMC.

For this, you can file a complaint by e-mail, call the CVO contact number, or write an application with a description of the incident, problem, or any other harassment or bribery case. If you have any proof in favour of your case/report, attach it with a true/genuine reference.

The following nature of the complaint can be submitted:

• Signed complaints (with personal information)
• Anonymous complaints (Without revealing name)
• Pseudonymous complaints
• Source information

The Contact Number, E-mail, and Other Details of the Vigilance Office of NDMC:

I. Chief Vigilance Officer (CVO), Vigilance Department of NDMC:

II. Director, Vigilance Department of NDMC:

To know more, read the about Vigilance Department of NDMC and the details of designated officers.

Note – If you are not satisfied with the final resolution of the CVO of NDMC, you may approach the state vigilance commission and further the Chief Vigilance Commission (CVC) of India.

Timeline for the Redressal of General Complaints

The general instructions and guidelines about the given timeline for the redressal of the general complaints as per the citizen charter of NDMC.

To know more, read the general instructions & guidelines of NDMC for the redressal of grievances.

Frequently Asked Questions about NDMC

Q. What are the toll-free helpline numbers of NDMC for different complaints?
A. The toll-free complaint number of NDMC is 1533 and the WhatsApp number is +918588887773 which can be used to raise issues.

Q. Where can I approach if my complaint is not resolved by the concerned departments of NDMC?
A. You may lodge a grievance to the Public Grievance Cell of NDMC by PGMS portal of Govt. of NCT of Delhi. Residents can also call the centralized control room at +911123348300, +911123348301, or 54545454 (toll-free) to seek help and guidance to raise a grievance.

Reference

• Citizen Charter – NDMC
• RTI Portal user Manual – NDMC
• Organization Chart of NDMC
• PGMS – Govt. of NCT of Delhi