New Okhla Industrial Development Authority (Noida) is a planned industrial township city in the Gautam Budh Nagar District of Uttar Pradesh. NOIDA was constituted under the U.P. Industrial Area Development Act, 1976. Today, the city is one of the largest industrial & IT hubs in India.
This development area covers about 20, 316 hectares of land consisting of 81 villages in the Gautam Buddh Nagar. The services of the authority include:
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- Residential,
- Industrial,
- Commercials,
- Builders,
- Information Technology
- Maintainance Works
- Civic Services (Public)
Want to file a complaint to the NOIDA Authority about industrial & civic services? You can do this by submitting a complaint to the concerned departments of the authority. For civic services, call the toll-free Noida citizen helpline number. Additionally, lodge a grievance online or email to the administrative authority of Noida.
Still not resolved? Escalate the grievance to the appointed Nodal Officer of the Public Grievance Cell in the Administrative Complex of Noida Authority.
How to Lodge a Complaint to NOIDA Authority?
Noida Authority has made 187 services of 15 departments online for the city’s residents. According to the citizen charter of NOIDA, the grievance redressal mechanism is divided into 3 levels. Raise your concerns in level 1 and if not resolved, escalate it to the next level.
Complaint Resolution:
| Registration fee | No charges (₹0) |
| Redressal Time | 30 days (may vary case by case, read the citizen charter timeline of the Noida Authority) |
3 Levels of lodging a complaint:
- Level 1: Designated Officers, Noida Authority
- Toll-free Noida citizen helpline number
- Online grievance registration
- Level 2: Nodal Officer, Grievance Redressal Committee (Cell)
- Level 3: Chief Executive Officer (CEO), Noida Authority
Finally, if your submitted complaint is not resolved to your satisfaction within the given resolution period by the Noida Authority then you may lodge a grievance to the Grievance Cell (Secretary) of the Infrastructure & Industrial Development Department (IIDD), Govt. of Uttar Pradesh.
Level 1: HOD, Noida Authority
At this level, if you have issues related to the Noida Authority, administration, and civic services (public utilities like water, road, electricity, waste management, etc.) within the Noida city then lodge this complaint to the Head of Departments (HOD), Noida Authority.
You can use two methods to raise your concerns. Firstly, call the toll-free Noida citizen helpline number or email. Secondly, you can register your complaint online through the grievance redressal portal.
Departments of the New Okhla Industrial Development Authority:
- Commercial
- Industrial
- Institutional
- Residential & Housing
- Horticulture
- Group Housing
- Building Cell
- Electricity & Streetlight (E & M)
- Civil Work
- Public Health
- Water & Sewerage
- Computer Cell
- Tender Cell
- General Administration
- Law & Land
- Call Center (Noida)
- RTI Act
- Parking
- Infrastructure
- Salary & Bill
- Personnel
- Encroachment
- Finance & Accounts
- Noida Traffic Cell
- Residential Welfare Association
- CAP
- Ganga Jal
Additionally, citizens can submit a written grievance letter to the regional office or administrative complex in NOIDA. While lodging a grievance, provide the following details:
- Your name and address
- Nature of complaint
- Location of incident
- Description of the issue with reference
Noida Citizen Helpline Number
Residents of Noida can directly call the citizen helpline number of the city to report any problem or get help in an emergency from the designated officers of the authority.
| Noida Citizen Helpline Number | +911202425025 |
| Noida Authority Complaint Number | +911202425026 |
| WhatsApp Number (Authority) | +919205559204 |
| Noida LED streetlight helpline number | 18001029574 |
| Noida waste collection helpline No. | +911202970004 |
| noida@noidaauthorityonline.in | |
| Email (Water supply) | noidajal@noidaauthorityonline.com |
After successful registration of your complaint, note down the Service Request Number (SRN) or reference number to track the status. Also, use it to escalate unresolved cases to the next level.
Public Health & Civic Work Helpline Numbers of Nodia Authority:
| Noida Authority (Civic Services) | Citizen Helpline Number |
|---|---|
| Public Health Toll-Free Helpline No. | 18001808695 |
| WhatsApp Number (Noida Public Health) | +919717080605 |
| Noida C&D Waste Plant Helpline | 18008919657 |
| Door to Door garbage collection | 18001807995 |
| Sewerage cleaning (SafaiMitra) Helpline No. | 14420 |
| Noida Water logging complaint number | +911202423795 |
Note – Have your complaints not been resolved? Residents or citizens can escalate the complaint to the appointed Nodal Officer of the Public Grievance Committee, Noida Authority at level 2.
Noida Online Building Plan Approval System (OBPAS):
| Noida OBPAS Helpline Number (Building) | +919871964919 |
| Email (Building approval) | noida.helpdesk@medhaj.com |
File a Complaint Online
Citizens can also submit an online complaint to the respective departments of the Noida Authority to get faster redressal. While filing a grievance online, must provide the following details within the web form:
- Complainant details: Name, mobile number, and communication address
- Location of the complaint (sector)
- Subject/Nature of complaint
- Description (remark) about the grievance application with relevant facts & documents
Official details to lodge a civic or industrial complaint online to NOIDA Authority:
| Lodge online complaint to NOIDA Authority | File your complaint |
| Noida Authority feed form | Submit Feedback |
| Contact Pollution Control Cell, Noida | Click Here |
| Contact Noida Authority Administration | Click to Contact |
| noida@noidaauthorityonline.in |
Note – Still not resolved or dissatisfied with the final resolution? Escalate the disputed case to the Nodal Officer of the Authority.
Alternative ways to lodge a civic complaint:
| WhatsApp Number | +919205559204 (Noida Authority) |
| @noida_authority | |
| @noidaofficial | |
| Mobile App | Noida Citizen Grievance Redressal Android | iOS |
Want to access online citizen services like tender, civic work, public utilities, and other industrial services? You can apply online through the #NoidaForCitizens portal.
E-Services, Noida Authority
Apply online for various services of Noida Authority like property registration, building approval, water connection, and other civic & public utility services.
| E-Services in NOIDA | Links |
|---|---|
| Request online for property ID in NOIDA | Apply Now |
| Online building plan approval request (OBPS) | Apply Now |
| New water connection (Noida Jal) | Click Here |
| Apply or track online completion certificate | Apply Now |
| Property-related online services | Click to Apply |
| Property related forms | Download/View |
Level 2: Nodal Officer, Grievance Redressal Committee (NOIDA)
If your submitted complaint to HODs (Heads of Departments) of Noida Authority, that can be AGM/DGM/GM/Project Engineer or Sr. Project Engineer, is not resolved to your satisfaction then escalate the grievance to the Nodal Officer, Grievance Redressal Committee of Noida Authority.
You can lodge your grievance related to civic amenities or allotted properties including industrial issues that have yet to be redressed by the respective department. For this, submit a complaint letter at the Reception Counter, email it, or submit it online through the grievance redressal web form.
Provide the following details in the form:
- Name, mobile number, and communication address
- Reference/case number of submitted complaint
- Acknowledgement receipt number (if submitted offline)
- The subject of the complaint
- Description of the issue with relevant facts and expected relief
- Attach a copy of supporting documents and responses to previous complaints (if received)
Send the grievance letter by post or email it to:
| Designation | Nodal Officer, Grievance Redressal Committee (NOIDA) |
| Phone No. | +9112024250227 |
| Fax No. | 01202422210 |
| noida@noidaauthorityonline.in | |
| Address | Nodal Officer, Grievance Redressal Committee, Administrative Complex (Admin. Building), Sector 6, Noida – 201301, Gautam Budh Nagar, Uttar Pradesh. |
Additionally, you may also visit the administrative office of the Noida Authority to submit the grievance letter at the Reception Counter of the Admin Building.
Note – Still not resolved your complaint or dissatisfied with the response of the Grievance Redressal Committee? Escalate this disputed matter to the Chief Executive Officer (CEO).
If you need information regarding any project, services, or administration then file an RTI to get details as per your requirement.
Nodal Officers, RTI (NOIDA)
Want to seek information from Noida (New Okhla Industrial Development Authority)? You can file an RTI online under the Right to Information Act, 2005.
FILE RTI ONLINE (UP): File your case online through the RTI portal of the Govt. of Uttar Pradesh by selecting the Infrastructure & Industrial Development Department and then NOIDA. Remember, RTI filing fees of ₹10 will be applicable.
Have any complaints about information been asked from the NOIDA Authority? You may submit the first appeal through the RTI ONLINE portal or contact the Nodal officers.
| Designation (RTI Officers) | Phone No. & Email |
|---|---|
| Desk Officer, Prabhari Jan Soochna Adhikari, RTI |
+911202422437 pio@noidaauthorityonline.com |
| General Manager, RTI, First Appeal |
+911202422081 agminfrapio@noidaauthorityonline.com |
Attach the required information to resolve your grievance and escalate the matter to the next level.
Level 3: CEO, Noida Authority
In the case of unresolved or unsatisfactory complaints from the Grievance Redressal Committee, you can escalate the grievance to the Chief Executive Officer (CEO) of the Noida Authority with relevant facts. Must include the following details:
- Name and communication details
- Reference/acknowledgement number of the previous complaint
- The subject of the disputed matter
- Expected relief from the authority
- Brief description with facts and supporting documents
Submit this grievance letter to the CEO in written format or send it by post at:
| Designation | Chief Executive Officer, Noida Authority |
| Phone No. | +911202422704 |
| ceo@noidaauthorityonline.com | |
| Address | CEO, Noida Authority – Administrative Complex (Admin. Building), Sector 6, Noida – 201301, Gautam Budh Nagar, Uttar Pradesh. |
Note – Yet not satisfied with the final resolution from CEO, NOIDA? Finally, you can lodge a grievance against the final order of the Noida Authority to Public Grievance Cell of the Infrastructure & Industrial Development Department (IIDD), Govt. of UP. For this visit the link below.
Jansunwai UP (Samadhan): File your complaint online against the Noida Authority to the Secretary or Nodal Officer for Public Grievances at the Infrastructure & Industrial Development Department (IIDD). While lodging a grievance online by Jansunwai UP, select IIDD and then NOIDA from the subcategory.
Note – Still not satisfied with the final order? You should consult with a legal expert in your region to know the available legal remedies to approach concerned statutory bodies. Further, with the help of your lawyer, you may take legal action by appealing before the judicial court.
Types of Complaints
The categories of complaints of respective departments of Noida Authority with resolution period (as per the citizen charter) are listed below. If the time limit exceeds, file a complaint to HODs of NOIDA at level 1.
1. Building sanction and cap:
| Types of services | Time Limit |
|---|---|
| Enquiry regarding Associate Architect, submission of building plans, plan approval application, etc. | 3 days |
| Sanction/rejection of submitted building plan | 60 days |
| Revalidation of building plan | 15 days |
| Issue of completion certificate by the authority | 30 days |
| Unauthorized construction of building beyond the authorised limit | 7 days |
2. Plots, Building, Sheds, and shops:
- Commercial plots and shops
- Group housing plots
- Houses/flats built by Noida
- Industrial plots/ sheds
- Institutional plots
- Residential plot
| Types of services | Time Limit |
|---|---|
| Issue of no dues certificate for plots/shops | 3 days |
| Calculation for deposit of various dues amount | 3 days |
| Transfer of plot/ shed/ flat/ house/ premises (or on the death of allottee) | 7 days |
| Acceptance of transfer deed or issue of mutation letter after receipt of the copy of transfer deed | 3 days |
| Acceptance of power of attorney given by the allottee for the performance of various functions | 7 days |
| Extension of the time for implementing the project or construction of the plot | 5 days |
| Extension of time for execution of lease deed | 7 days |
| Rejection or acceptance of restoration of allotment | 7 days |
| Execution of lease deed (after submission of documents) | 3 days |
| Acceptance of Allotment Money before cancellation, along with interest as per terms and conditions of allotment | 7 days |
| Issue of duplicate papers by the department | 3 days |
| Issue of functional certificate or change in the constitution | 7 days |
| Grant of the mortgage from the authority | 5 days |
| permission for amalgamation/ de-amalgamation of industrial plots |
15 days |
| Conversion of industrial plots from industrial use to industrial facilities |
30 days |
3. Horticulture:
| Types of services | Time Limit |
|---|---|
| Regarding maintenance of the park/ central verge/ Greenbelt in Noida | 7 days |
| Cutting of grass, cleaning of park, and watering of trees | 7 days |
| Regarding the pick-up of tree felling due to the storm | 2 days |
| Issues of removing dry trees | 15 days |
| Removal of mature/dead trees, likely to damage property | 7 days |
| Light/normal pruning or trimming of trees | 7 days |
| Required heavy pruning for the safety of Electric Wire | 90 days |
| Collection of tree garbage | 4 days |
| Swing/Chair damaged in the Park (Major) of Noida Authority | 75 days |
| Swing/Chair damaged in the Park (Minor) of the NOIDA | 15 days |
| Leaves and green waste collection or removal | 1 day |
4. Road maintenance:
| Types of services | Time Limit |
|---|---|
| Temporary filling of potholes/road or patch repair (Minor) on roads | 3 days |
| Maintenance and patch repair (major damage) on roads | 7 days |
| Removal of debris/ rubbish (Malba) from public land by the owner | 3 days |
| Removal of debris/ rubbish (Malba) by Noida Authority, if the owner fails to comply | 7 days |
| Removal of encroachment from the road-side (Temporary Encroachments) | 7 days |
| Required drain repair or removal of road-side bushes | 30 days |
| Repair damaged Boundary Wall/ Park Gate/ Drain Cover | 90 days |
| Issues related to levelling of roads, signboards, and direction board | 90 days |
| Water logging on the road | 3 days |
| Repair of broken Foothpath Tile/ damaged Speed Breaker | 90 days |
| Removal of bushes in empty Plot (under NOIDA) | 90 days |
| Repair damaged Iron Net | 15 days |
| Maintenance of damaged drain Pullia/bridge | 30 days |
| Resolution for removal of Illegal Tower | 120 days |
| Building rubbish and construction garbage removal | 1 day |
5. Sanitation and public health:
| Types of services | Time Limit |
|---|---|
| Cleaning of roads and streets | 2 days |
| Removal of garbage from rubbish bins or collection of garbage on receipt of complaint | 2 days |
| Complain regarding insanity/dirty condition | 2 days |
| Complain regarding stray dogs/ cattle | 3 days |
| Complaint regarding pick-up of dead animals | 1 day |
| Request for fogging and removal of drain garbage | 2 days |
| Cleaning of the blocked drain (minor) | 7 days |
| Repair of blocked/ choked drain (major) | 30 days |
| Cleaning of dirty drainage system (major) | 60 days |
| Burning Of garbage in open | 1 day |
| Sludge, leftover garbage removal of street hawkers, and medical waste removal | 1 day |
| Removal Of Garbage From Daily/ Weekly/ Monthly markets | 1 day |
6. Street lighting:
| Types of services | Time Limit |
|---|---|
| Repair of street lights or high mast lights is not working | 5 days |
| If cable fault in street light Circuit or high mast | 7 days |
| Request for the repair of the fountain (If the nozzle is not working) |
5 days |
| Request for the repair of the fountain (If Motor/Boarding not working) |
30 days |
| Request for installation of street light on New pole from sanction date of estimate | 60 days |
| Delay in timely ON/OFF of Streetlight | 1 day |
| Complaints related to sodium light, park light, or damaged panel box | 7 days |
7. Water supply:
| Types of services | Time Limit |
|---|---|
| Regarding water supply at low pressure in the save pocket | 2 days |
| Complaints related to breakage of pipeline (water) or no water supply | 2 days |
| Blockage of the sewer line (Minor) or levelling of the main hole | 2 days |
| Complaints regarding blockage of sewer line (Major), sewer garbage, or damaged sewer main hole cover | 7 days |
| Breakage of major water/sewer rising mains etc. | 5 days |
| Dirty water supply or low pressure | 7 days |
| Maintenance of sewer pipeline leakage | 90 days |
| Complaints regarding new water/sewer connection from Noida Jal | 3 days |
FAQs
Q. What is the citizen helpline number of the Noida Authority to lodge a complaint?
A. Call the Noida citizen helpline number – +911202425025 to register a civic services complaint to the Noida Authority. Additionally, you may email noida@noidaauthorityonline.in to raise your concerns.
Q. Where can I raise concerns if my complaints are not resolved by the HODs of the Noida Authority?
A. First, you can escalate the unresolved or unsatisfactory complaint to the Nodal Officers of Grievance Redressal Committee, Noida Authority. Further, file a complaint against the final order of the committee to the Chief Executive Officer (CEO) of NOIDA.
Q. Where can I approach if I’m not satisfied with the final resolution of the CEO, NOIDA?
A. You can lodge a grievance to the Public Grievance Cell of the Infrastructure & Industrial Development Department (IIDD), Govt. of UP through the Jansunwai portal to get redressal of your disputed matter with Noida Authority.
