Power Department, Sikkim: Helplines to Register Electricity Complaints with Electricity Board of Sikkim

Power Department, Sikkim is an electricity distribution company that provides electrical services in Sikkim. It has been serving since 1974. Sikkim is located in the Himalayan range and it is one of the famous destinations for Travellers and tourists.

As we know, many hotels and resorts operate in the town and village areas of Sikkim. Due to many reasons like landslides, cloudbursts, or tree fallings, the electricity supply is interrupted here. So, customers of Sikkim Power can register complaints by using the helpline numbers of their region.

You can call toll-free customer care numbers, helpline numbers, e-mail, or register online electricity complaints to the Department of Power (Electricity Board) concerned in Sikkim. All the verified helplines are provided in the sections below. You just need to use it and get faster redressal of your issues.

Circles and Divisions of the Power Department in Sikkim:

Note – Electricity complaint not resolved within the time limit or unsatisfied with the final order? Then you can lodge a grievance with the Electricity CGRF Forum and Electricity Ombudsman, Sikkim.

Electricity Helplines of Power Department, Sikkim to Register Complaints

Consumers of the Power Department of Sikkim can use the available official helplines to lodge their complaints about the electricity issues in their concerned regional substations of the electricity board. You can call anytime 24×7 by using the verified electricity helpline numbers, toll-free customer care numbers, e-mails, or other available online complaint portals of the Electricity Board.

Provide the following details:

• Connection Number
• Name of the consumer
• Contact number
• Address of the location
• Description of the issue

Electricity Complaint Helplines, Customers Care Numbers of Power Department Sikkim:

Prepaid Meter Helpline Numbers

General Electricity Complaint Numbers

Register Online Complaint to the Electricity Board of Sikkim

The Electricity Board of Sikkim has provided an online portal where you can register online electricity complaints to the concerned Department. Also, track the status of the registered complaint by logging in to the account.

Important Links of the Electricity Department of Sikkim to Lodge Online Complaints:

Procedure:

• Visit the above link to register an online complaint.
• Login to the account and select docket complaint.
• fill out the online complaint form.
• Submit it and note down the reference number to track the status.

Tips – Complaint unresolved or unsatisfied with EB, Sikkim? You can lodge a grievance to the CGRF forum, Electricity Board of Sikkim.

Consumer Grievance Redressal Forum (CGRF), Power Department of Sikkim

Electricity Consumer Grievance Redressal Forum (CGRF), Sikkim is an authority where you can lodge grievances against the final order or last electricity complaint that was not resolved within the time limit.

Procedure:

• Write an application to the CGRF forum of your regional substation.
• Fill out the following details:
  • Name of the complainant
  • Address and connection number
  • The subject of the complaint.
  • Attach the complaint/docket number of previously registered complaints.
  • Describe your complaints and provide your signature.
• Submit it to your regional substation office.

Tips – If your grievance is not resolved within 30 to 45 days then you can approach Electricity Ombudsman, Sikkim.

File Petition to the Electricity Ombudsman, Sikkim

The electricity Ombudsman is a commission under the Sikkim State Electricity Regulatory Commission that takes cases against the final order of the CGRF forum or grievance is not redressed within 30 days.

Procedure:

• The case must be filed within 30 days after the expiry of the response of the CGRF forum.
• Download the representation form:
  • Download (Appeal Form)
• Write down an application form in the above-given format.
• Attach a copy of the submitted application form to the CGRF Forum.
• Attach all the required documents.
• Mention the relief type and monitory loss (If any)
• Submit the representation form at the official address of the Electricity Ombudsman.

Official Address and Contact Details of Electricity Ombudsman

• Address: Electricity Ombudsman, Sikkim Electricity Regulatory Commission (SSERC) Office Complex, Old Sikkim Time Corporation (SITCO) Building, Behind Lekha Pariksha Bhawan (AG Office), Deorali, P.O – Tadong, Gangtok, East Sikkim. – 737102,
• Phone/Fax: +913592281044
• Email: sikkim.serc@gmail.com

Tips – If you are not satisfied with the final order of the Electricity Ombudsman then you can approach the Appellate Tribunal for Electricity, the High Court of the State, and the Supreme Court of India.

Frequently Asked Questions about the Power Department, Sikkim

Q. What is the customer care number of the Power Department (Electricity Board), Sikkim?
A. The electricity customer care number is – +913592200500 where you can register a complaint with the Electricity Board of Sikkim.

Q. Where can I approach if the complaint is not resolved by the Electricity Board of Sikkim?
A. You can approach the Consumer Grievance Redressal Forum of your division or substation and further file a petition to the electricity Ombudsman (SSERC) of Sikkim.

Q. How can I track the status of the ongoing or scheduled power supply outage in my zone?
A. Visit the ‘Urja Mitra Sikkim‘ to track the status of the ongoing or scheduled power supply outage in Sikkim.

References

• Electricity Department of Sikkim
• Electricity Ombudsman (SSERC) of Sikkim
• Regulation and procedure of Electricity Ombudsman, Sikkim