The Rajasthan Police Service was formed in January 1951, Rajasthan Police is the law enforcement agency for the state of Rajasthan with headquarters in Jaipur, the state capital. It is headed by the Director General of Police (DGP) who reports to the Home Department of Government of Rajasthan.
Departments of Rajasthan Police:
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
- Crime Branch
- Anti-Terrorist Squad (ATS)
- Special Operations Group (SOG)
- Vigilance Branch
- Traffic Police
- Women and Child Protection Cell
Some Special Units are the Economic Offence Wing, Commando Battalion for Resolute Action (COBRA), Bomb Disposal Squad (BDS), Railway Police, and the Intelligence Bureau (IB).
The Rajasthan Police is organized into 2 Police Commissionerate Cities, headed by the Commissioner of Police (CP) and 11 Ranges, headed by the Inspector General of Police (IGP). Further ranges are divided into 53 police districts, each headed by a Superintendent of Police (SP).
Need help or want to report an incident to the Rajasthan Police? For assistance or reporting incidents to Rajasthan Police, use the toll-free helpline number, email, or file an online e-FIR. Visit the nearest police station to file a formal FIR/NCR (Non-Cognizable Report) for civil/criminal offences in Rajasthan. Further, escalate unresolved cases to higher police authorities.
Have emergency? Instantly dial 112 (Emergency Response Support System)of RJ Police. Additionally, call 100 for police help.
How to File an e-FIR or Police Complaint to the Rajasthan Police?
Rajasthan Police has an integrated online platform and Crime and Criminal Tracking Network & Systems (CCTNS) for citizens to report incidents. Register complaints or file online e-FIRs for unknown accused or Non-SR (Non-Serious Report).
Understand the distinction before proceeding:
- Police Complaint: This can be oral or written, accusing someone of an offence that is applicable for both cognizable and non-cognizable crimes without a specific format.
- FIR (First Information Report): Initial information, which can be submitted orally or in written format on plain paper, about cognizable offences (civil/criminal) to the police station.
Please note that the FIR must be registered with the officer in charge or SHO of the Police Station, leading to a police investigation; the Magistrate may take action.
For serious cases, contact your local police station or higher-ranking officers. Know your rights and safeguard against misconduct by police officials, as defined in the “citizen charter” of the Rajasthan Police.
Grievance Redressal Mechanism
The grievance redressal mechanism of Rajasthan Police, per Home Department regulations, comprises 3 levels within each administrative hierarchy. Start at the local police station and escalate to the District Superintendent of Police (SP), Range Inspector General (IG), and Director General of Police (DGP).
In the Commissionerate system, the City Commissioner of Police (CP) and Deputy Commissioner of Police (DCP) at the City Police Headquarters serve as higher authorities.
Filing a Complaint:
| Registration Fee | No Charges (₹0) |
| Resolution Period | As per the rules defined by Rajasthan Police (read citizen charter or code of conduct) |
| FIR Filing | Immediately at the Police Station |
| Copy of FIR | Free of Cost (mandatory) |
Methods of Lodging an FIR/Complaint:
- Online – Submit complaints/FIRs to Rajasthan Police online (CCTNS, social channels, or RajCop Citizen app).
- Offline – Through 112 – ERSS, helpline number, or local police stations (for FIR).
3 Levels of Escalation:
- Superintendent of Police (SP), District
- Inspector General of Police (IGP), Range
- Director General of Police (DGP), Police Headquarters
Communicate with the designated Police Officer of the respective department for escalation of pending cases.
Level 1: File an e-FIR or Complaint, Rajasthan Police
In Rajasthan, citizens can request to start the investigation process for general cases (civil or criminal) by submitting a complaint or registering an FIR at the local police station. For non-serious cases (civil or non-criminal), use the online CCTNS platform to lodge an e-FIR or Police Complaint.
To file an online FIR or police complaint, include these details:
- Complainant details: Name, address, and contact information.
- Incident details: Nature, victim, accused (if known), and date/time.
- Stolen property or motor vehicle details (if applicable).
- Supporting documents, ID cards, or media files.
- Specify your preferred police station.
You may submit the FIR on plain paper, following a simple application format with the mentioned information (no specific format required).
1. File an FIR
Register an e-FIR (Non-SR cases):
| Lodge Online FIR to Rajasthan Police | File an FIR |
| Track FIR Status | Click to Search |
| Local Police Station | Click to contact (rajasthan.gov.in) |
| Traffic Police Complaint |
File your complaint |
For technical problems related to CCTNS, while registering a complaint, send an email to the Nodal Officer at webportalsupport@rajpolice.gov.in.
Want to fila a case? File a case online by e-filing to District/High Courts
Emergency tip: In emergency situations, you may “request help” from the 112 Emergency Response Support System (ERSS) in Rajasthan, providing your location.
Citizen Helplines:
| Police Helpline Number | 112/100, 18001806127 |
| Other Helplines | 1090 (Women), 1098 (Child) |
| Traffic Police Control Room |
1095 |
| SC/ST Help | 14566, 18001806025 |
Report a cybercrime: call at 1930, and complaint online through the National Cybercrime Reporting Portal. Additionally, you may email to Cyber Crime Police Station of Jaipur at ps.ccps.scrb@rajpolice.gov.in.
2. Lodge a Police Complaint
Register a police complaint (Civil or Criminal) with Rajasthan Police about the incident:
| Register Online Police Complaint | File a Complaint |
| Report lost document/article | Login/Register at CCTNS |
| Email (Vigilance) | help-vigilance-rj@gov.in |
Police Control Room:
- Police HQ: Report to Police Headquarters (DGP) by email at djp-rj@nic.in / adgp.headquarters@rajpolice.gov.in or WhatsApp at +917300363636.
- Vigilance: WhatsApp at +918764871002 or email adgp.vigilance@rajpolice.gov.in to report a case of police corruption to the Vigilance Officer.
- Traffic Police HQ: Dial +911412742144 or email adgp.traffic@rajpolice.gov.in to lodge your complaint.
Important: For more details about the Rajasthan Police, file an online RTI (Right to Information) with the department. This allows you to request specific information as required.
3. E-Services
Rajasthan Police provides various e-services for the citizens, including online certificates and licenses. These encompass Police Clearance Certificates, traffic challan payments, character verification, and domestic help or tenant verification.
Apply Online For:
Citizens can download forms for licenses and verifications, such as:
- Application for License to Engage in the Business of a Private Security Agency
- Particulars of Applicant for License of Agency for Verification
- Affidavit US 7(2) of the Private Security Agency Regulation Act, 2005
- Report of the Officer-In-Charge of the Police Station (to be filled by SHO)
- Domestic Servant Verification Form
- Verification Form by Kota Police for Students or Working Employees Living in Hostels
- Verification Forms by Bikaner Police
- Tenant Verification Form by Kota Police
Access these citizen services online and download the forms at “Rajasthan Police Forms (police.rajasthan.gov.in).”
Police Commissionerates, Rajasthan Police
If citizen complaints are not resolved at the local police station, contact the Police Control Room of the respective City Police Commissionerate in Rajasthan.
Contact details of concerned Police Commissionerates:
| Commissionerate | Contact Information |
|---|---|
| CP, Jaipur City | Phone: +911412388436, +911412388437 WhatsApp: +917300363636 Email: pcr.commissionerate.jaipur@rajpolice.gov.in, addlcp1-jpr-rj@nic.in |
| CP, Jodhpur City | Phone: +912912650777 WhatsApp: +919530440045 Email: pcr.commissionerate.jodhpur@rajpolice.gov.in, cpjodhpurvig@gmail.com |
District Superintendent of Police (SP)
If your complaint is not resolved at the local police station in Rajasthan, especially for criminal, serious, or corruption-related cases, escalate it to the Superintendent of Police (SP) in your district.
Note: If citizen service complaints remain unresolved or have complaints about the functioning of the Police, you can file a grievance online through the Rajasthan Sampark (e-Samadhan) to the Appellate Officer for Rajasthan Police at the Home Department of the Government of Rajasthan.
Railways – Rajasthan Police:
| GRP, Railways | Contact Number |
|---|---|
| GRP Ajmer | Phone: +911452429451 Email: pooja.awana@rajpolice.gov.in, pcr.grpajmer@rajpolice.gov.in |
| GRP Jodhpur | Phone: +912912650745 Email: vineet.k.bansal@rajpolice.gov.in, pcr.grpjodhpur@gmail.com |
Level 2: Range Inspector General of Police (IG), Rajasthan Police
At level 2, the Rajasthan Police designates an Inspector General of Police (IG) for each Range to supervise district law enforcement. If a case persists without resolution despite the efforts of the District Superintendent of Police (SP), it should be escalated to the respective Range IG.
Contact Range Inspector General of Police (IGP):
| IGP Range | Contact Information |
|---|---|
| IGP Ajmer Range | Phone: +911452624808 Email: igp-ajm-rj@nic.in |
| IGP Bharatpur Range | Phone: +915644422859 Email: igp.bharatpur@rajpolice.gov.in |
| IGP Jaipur Range | Phone: +911412281824 Email: igp.jaipur@rajpolice.gov.in |
| IGP Bikaner Range | Phone: +911512226101 Email: igp.bikaner@rajpolice.gov.in |
| IGP Jodhpur Range | Phone: +912912650802 Email: igp.jodhpur@rajpolice.gov.in |
| IGP Kota Range | Phone: +917442350800 Email: igp.kota@rajpolice.gov.in |
| IGP Udaipur Range | Phone: +912942410816 Email: igp.udaipur@rajpolice.gov.in |
| CP, Jaipur City | Phone: +911412362100 Email: cp.jaipur@rajpolice.gov.in WhatsApp: +917300363636 |
Level 3: Director General of Police (DGP), Rajasthan Police
The Director General of Police (DGP) serves as the primary administrative authority, supervising police matters across all jurisdictions under the Range Inspector General of Police (IG) in Rajasthan. If you have unresolved complaints or cases at lower levels, you can escalate them to the DGP’s office for further review and resolution.
Contact Director General of Police (DGP) Office:
| Designation | Contact Information |
|---|---|
| DGP Rajasthan | Phone: +911412744435 Email: dgp-rj@nic.in |
| DG Administration, Law & Order, R.A.C., & S.D.R.F. | Phone: +911412740690 Email: adgp.adminlawandorder@rajpolice.gov.in |
| DG SCRB & Cyber Crime and Technical Services (T&T) | Phone: +911412744851 Email: dgpcybercrime@rajpolice.gov.in |
| ADGP ATS & SOG | Phone: +911412600123 Email: adgp-ats-rj@nic.in |
| ADGP Railways | Phone: +911412744194 Email: adgp.railways@rajpolice.gov.in |
| ADGP Vigilance | Phone: +91141274019 Email: adgp.vigilance@rajpolice.gov.in |
| ADGP Crime | Phone: +911412740873 Email: adgp.crimebranch@rajpolice.gov.in |
| ADGP Traffic | Phone: +911412742144 Email: adgp.traffic@rajpolice.gov.in |
Need assistance from a specific department? Please adhere to the procedures outlined by the Rajasthan Police. You can reach out to the Control Room of the Director General of Police for guidance. Alternatively, for immediate assistance, consider visiting the nearest police station. For additional legal support and advice, it is recommended to seek guidance from a legal professional, such as a lawyer.
