About TANGEDCO: Tamil Nadu Electricity Board (TNEB) is owned by the State Government of Tamil Nadu and was established on 1 July 1957 under the Electricity (Supply) Act, 1948. In 2010, TNEB was restructured according to Electricity Act, 2003 into Tamil Nadu Generation and Distribution Corporation Limited (TANGEDCO); TNEB Limited; Tamil Nadu Transmission Corporation Limited (TANTRANSCO). TANGEDCO serves as an electricity distribution public unit in Tamil Nadu. It distributes and provides electricity services in all villages and cities of Tamil Nadu.
TANGEDCO has a capacity of 18,732.00 MW and more to generate and distribute power. More than 270 lakh consumers are getting electricity services in the 26 districts of Tamil Nadu. Its electricity distribution centres are divided into about 44 circles in Tamil Nadu state.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
But many times customers face issues and problems related to the electricity services. Many of them don’t know the procedure and details of the helplines of TANGEDCO (tnebltd) to register complaints. So, they have to struggle to get redressal of their issues of electricity services.
Circles and Divisions of TANGEDCO (TNEBLTD) in Tamil Nadu:
- Coimbatore (Metro/North/South)
- Chengalpattu
- Chennai (Central/West)
- Chennai (North/South)
- Cuddalore
- Dharmapuri
- Dindigul
- Erode
- Gobi
- Kallakurichi
- Kancheepuram
- Kanyakumari
- Karur
- Krishnagiri
- Madurai
- Mettur
- Nagapattinam
- Namakkal
- Nilgiris
- Palladam
- Perambalur
- Pudukkottai
- Ramnad
- Salem
- Sivagangai
- Thanjavur
- Theni
- Thiruvarur
- Tirunelveli
- Tirupattur
- Tiruppur
- Tiruvannamalai
- Trichy
- Tuticorin
- Udumalpet
- Vellore
- Viluppuram
- Virudunagar
So, you can register electricity complaints on the official toll-free customer care helpline numbers of TNEB Limited. Also, customers can register online complaints on the portal of TANGEDCO.
The Complaint Redressal Fee & Time by TANGEDCO:
| Complaint Redressal Fee | No Fee (Nil) |
| Redressal Time of Grievances | Immediate (24×7) or up to 3 months |
Tips – If the complaint is not resolved, can approach CGRF and Electricity Ombudsman, Tamil Nadu. To know the verified helpline numbers and other details, check the official details below.
Electricity Complaint Helplines of TANGEDCO and TNEB LTD
TANGEDCO has provided various options to register complaints about the electricity services. Consumers of TNEBLTD can use these methods to get faster redressal of complaints.
Chart flow of Procedure for the Redressal of the Complaint by TANGEDCO:
TANGEDCO has provided various official toll-free customer care numbers, WhatsApp numbers and helplines to register complaints. You can approach the customer care executive and resolve the electricity issues. Call the verified helpline numbers below and resolve the complaint.
Toll-Free Customer Care Numbers and Helplines of TANGEDCO (tneb) for Electricity Complaints:
| TANGEDCO Electricity Complaint Numbers | 1912 +919498794987 |
| WhatsApp Number | +919445850811 |
| Regional Circle Contact Numbers | Click to contact |
Tips – If unresolved or unsatisfied with the final order then you can approach the CGRF Forum, TANGEDCO.
Register Online Electricity Complaint to TANGEDCO
TANGEDCO & TNEBLTD has provided an online portal to register online electricity complaints. Use the below information and procedure to register online complaints about electricity issues.
Important Links of TANGEDCO to Register Online Electricity Complaint to TNEDB LTD:
| Register Online Complaint | Register |
| Mobile App | Android | iOS |
| Social Media | Twitter | Facebook |
Procedure:
- Visit the above link.
- Enter your mobile number and click on sent OTP. Enter OTP and submit it.
- Fill out the required information.
- Submit it and note down the reference number to track the status.
Note – If your electricity complaint is not resolved by TANGEDCO within the given period or unsatisfied with the final decision of TNEBLTD. You can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), TANGEDCO (TN).
Online Electricity Services of TNEB:
| Apply for New Electricity Connection (Tariff Charges & Other Details) | Apply Now |
| Pay Online Electricity Bill (Quick) | Pay Now |
| Apply for Solar Roof Top Scheme | Apply Now |
Lodge Grievance to Electricity Consumer Grievance Redressal Forum (CGRF), TANGEDCO
Electricity Consumer Grievance Redressal Forum (CGRF), TANGEDCO takes complaints that are not resolved by TNEBLTD within the given time or are unsatisfied with the redressal. Customers can lodge grievances under the Electricity (regulation) Act, 2003 to the concerned CGRF office of your region in Tamil Nadu.
Instructions:
- Customers can lodge grievances by two methods – 1. Manually (Offline) 2. Online
- The grievance must be submitted within 3 months after expiry or final decision of TANGEDCO
- The case must not be pending in any court or tribunal or the final order is not passed by the court or tribunal.
Required Documents:
- Copy of the submitted complaint and responses by TANGEDCO (if available)
- A copy of the latest electricity bill and personal ID proof
- Documents related to electricity issues and supportive facts.
- Note – Keep a copy of the attached documents and application for future use.
Procedure:
- Download the application form of CGRF to lodge a grievance: Download
- Fill out the required information.
- Send the original application and two copies of the application and documents to your nearest TANGEDCO electricity board office or send it by post.
Address and Contact Details of Regional CGRF Forum, TANGEDCO
1. Chennai North
| CGRF, TNEB Circle | Contact Details |
|---|---|
| Chennai EDC /North | Address: Consumer Grievance Redressal Forum, TANGEDCO, 5A Block, 144 Anna Salai, Chennai – 600 002 Phone No: +914428521833 Email: cgrfchnn@tnebnet.org |
| Chennai EDC /Central | Address: Consumer Grievance Redressal Forum, TANGEDCO, MGR Salai, 110/33/11KV Valluvar Kottam SS Complex, Nungambakkam, Chennai – 600034 Phone No: +914428224423 Email: cgrfchnc@tnebnet.org |
| Villupuram Distribution Region | Address: Consumer Grievance Redressal Forum, TANGEDCO, 13-A Nethaji Road, Cuddalore 607 001 Phone No: +914142223793 Email: cgrfcud@tnebnet.org |
| Thiruvannamalai EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, Vengikkal Post, Thiruvannamalai – 606 604 Phone No: +914175233122 Email: cgrftvm@tnebnet.org |
| Villupuram EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, Old Power House Road, Villupuram 605602 Phone No: +914146240371 Email: cgrfvpm@tnebnet.org |
| Kallakurichi EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, Old Power House Road, Villupuram 605602 Phone No: +914146240371 Email: sekri@tnebnet.org |
2. Coimbatore Region
| CGRF, TNEB Circle | Contact Details |
|---|---|
| Coimbatore EDC/Metro | Address: Consumer Grievance Redressal Forum, TANGEDCO, Tatabad, Coimbatore 641 012 Phone No: +914222481415 Email: cgrfcbem@tnebnet.org |
| Coimbatore EDC/North | Address: Consumer Grievance Redressal Forum, TANGEDCO, Tatabad, Coimbatore 641 012 Phone No: +914222495133 Email: cgrfcben@tnebnet.org |
| Coimbatore EDC/South | Address: Consumer Grievance Redressal Forum, TANGEDCO, Tatabad, Coimbatore 641 012 Phone No: +914222493250 Email: cgrfcbes@tnebnet.org |
| Nilgiris EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, Aavin Building, Udagamandalam – 643 001 Phone No: +914232444382 Email: cgrfnilg@tnebnet.org |
| Udumalpet EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, Eripalayam, Tiruppur Road, Udumalpet 642 126 Phone No: +914252224304 Email: cgrfudt@tnebnet.org |
| Tiruppur EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, 19-A, Jyothi Nagar, Perumal Nallur Road, Tiruppur-641 603 Phone No: +914212470153 Email: cgrfsetrpr@tnebnet.org |
3. Erode Region
| CGRF, TNEB Circle | Contact Details |
|---|---|
| Erode EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, 948, E.V.N. Road, Erode 638 009 Phone No: +914242217245 Email: cgrfed@tnebnet.org |
| Gobichettipalayam EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, 132, Cutchery Street, Gobi- 638 452 Phone No: +914285223701 Email: cgrfgobi@tnebnet.org |
| Mettur EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, Mettur Dam – 636 401, Salem District. Phone No: +914298244177 Email: cgrfmtr@tnebnet.org |
| Salem EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, KN Colony, Udayapatti, Salem – 636 014 Phone No: +914272241310 Email: cgrfslm@tnebnet.org |
| Namakkal EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, Sri Krishna Complex, 32/1, Karuppanan Street, Paramathy Road, Namakkal- 637 001 Phone No: +914286233333 Email: cgrfnmkl@tnebnet.org |
4. Madurai Region
| CGRF, TNEB Circle | Contact Details |
|---|---|
| Dindigul EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, Meenakshi Nayakkan Patty Post, Dindigul – 624 002 Phone No: +914512460948 Email: cgrfdgl@tnebnet.org |
| Madurai EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, K.Pudur, Madurai 625 007. Phone No: +914522537754 Email: cgrfmdu@tnebnet.org |
| Madurai EDC/Metro | Address: Consumer Grievance Redressal Forum, TANGEDCO, K.Pudur, Madurai 625 007. Phone No: +914522538159 Email: cgrfmdua@tnebnet.org |
| Ramanathapuram EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, Rameswaram Road, Ramanadapuram – 623 501. Phone No: +914567230577 Email: cgrfrmd@tnebnet.org |
| Sivagangai EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, Sivagangai – 623 562. Phone No: +914575241600 Email: cgrfsiva@tnebnet.org |
| Theni EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, NRT Nagar Main Road, Theni 625 531 Phone No: +914546253677 Email: cgrftheni@tnebnet.org |
5. Trichy Region
| CGRF, TNEB Circle | Contact Details |
|---|---|
| Karur EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, 3, Kovai Road, Karur 639 002. Phone No: +914324248778 Email: cgrfkrr@tnebnet.org |
| Nagapattinam EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, 36 Sattayappar East Street, Nagapattinam, 611 001 Phone No: +914365224878 Email: cgrfnpm@tnebnet.org |
| Pudukottai EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, Post box No. 30, Near old Bus stand, 3074 East Main Road, Pudukottai 622 001 Phone No: +914322221853 Email: cgrfpdk@tnebnet.org |
| Thanjavur EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, No.1 Vallam Road, Thanjavur 613 007 Phone No: +914362230661 Email: cgrftnj@tnebnet.org |
| Trichy EDC/North | Address: Consumer Grievance Redressal Forum, TANGEDCO, Perambalure District Phone No: +914328276060 Email: cgrftryn@tnebnet.org |
| Trichy EDC/Metro | Address: Consumer Grievance Redressal Forum, TANGEDCO, Mannarpuram, Trichy 620 020. Phone No: +914312422216 Email: cgrftrym@tnebnet.org |
| Thiruvarur EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, No. 73-C, Durgalaya Road, Tiruvarur 610 001. Phone No: +914366244099 Email: setrvr@tnebnet.org |
6. Tirunelveli Region
| CGRF, TNEB Circle | Contact Details |
|---|---|
| Kanyakumari EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, Parvathipuram, Nagercoil, – 629 003, Kanyakumari District. Phone No: +914652230160 Email: cgrfkk@tnebnet.org |
| Tirunelveli EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, Maharaja Nagar, Tirunelveli 627 011. Phone No: +914622531981 Email: cgrftin@tnebnet.org |
| Tuticorin EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, 131 & 132, Ettaiyapuram Road, Tuticorin – 628 001. Phone No: +914612324150 Email: cgrftuti@tnebnet.org |
| Virudhunagar EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO, 65/1 Ramamoorthy Road, Virudhunagar-626 001. Phone No: +914562244111 Email: cgrfvdr@tnebnet.org |
7. Vellore Region
| CGRF, TNEB Circle | Contact Details |
|---|---|
| Dharmapuri EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), Dharmapuri – 636 705 Phone No: +914342230737 Email: cgrfdpi@tnebnet.org |
| Krishnagiri EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), Dharmapuri – 636 705 Phone No: +914342230737 Email: sekgiri@tnebnet.org |
| Kanchipuram EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), Olimohamedpet, Kanchipuram-631 502 Phone No: +914427277508 Email: cgrfkcpm@tnebnet.org |
| Thirupathur EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), Balammal Colony, North Arcot District, Thiruppathur 635 601. Phone No: +914179220243 Email: cgrftpt@tnebnet.org |
| Vellore EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), Gandhi Nagar, Vellore 632 006 Phone No: +914162243121 Email: cgrfvl@tnebnet.org |
8. Chennai South Region
| CGRF, TNEB Circle | Contact Details |
|---|---|
| Chennai EDC/South | Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), 110-KV SS Complex, Anna Main Road, K.K. Nagar, Chennai – 600 078. Phone No: +914424715121 Email: cgrfchns@tnebnet.org |
| Chennai EDC/West | Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), 33KV Thirumangalam SS Complex, Anna Nagar, Chennai – 600 040 Phone No: +914426151133 Email: cgrfchnw@tnebnet.org |
| Chengalpattu EDC | Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), 130, GST Road, Opposite to New Bus Stand, Chengalpattu – 603 001 Phone No: +914427423293 Email: secpt@tnebnet.org |
Procedure to Lodge Online Grievance to CGRF:
- Click- Lodge now online grievance
- Fill out the online application form with the required document.
- Make a PDF file of all the required documents and upload it in the attachment section of the application. PDF file size must be within 3 MB.
- Submit it and note down the petition ID/number to track the status of the case.
- Click– Track the online status of the grievance
Note – If your grievance is not resolved within 2 months or unsatisfied with the final order of CGRF, TANGEDCO then you can file a petition to the Electricity Ombudsman within 30 days. To know more, read the instructions and procedure in the below section.
File Petition to Electricity Ombudsman (TNERC), Tamil Nadu
Electricity Ombudsman, Tamil Nadu Electricity Regulatory Commission (Tamil Nadu) was established under the Electricity (regulation) Act, 2003 to take the cases that were not resolved or unsatisfied with the final decision/order of Consumer Grievance Redressal Forum (CGRF), TANGEDCO (TNEB).
Customers can file a petition to resolve electricity issues to the Electricity Ombudsman if they are not satisfied with the final order of CGRF, TANGEDCO or if the grievance is yet unresolved even after the expiry of the given time. Follow the instructions below and the procedure to file a petition.
Instructions:
- The petition must be filed within 30 days after the expiry of the period or after receiving the final order by CGRF.
- The case should not be pending in any court or higher tribunal or the final order has been not passed by the court or tribunal.
Required Documents:
- 3 copies of the application and attached documents were submitted to CGRF, TANGEDCO
- Attach all the documents as proof of the electricity issue
- Mention document proof of monetary loss (if have any loss)
- Note – Keep a Xerox copy of all the submitted applications for future reference.
Procedure:
- Download the Electricity Ombudsman application form: Download (ENG) | Download (Tamil)
- Take a printout and fill out the required information.
- Attach all the above-listed documents and take 3 copies of your application form and attached documents.
- Sent it to the address below by post or submit it by himself.
- Note – Take a copy of the application form for future reference.
Official Contact Details and Address of Electricity Ombudsman, (TNERC) Tamilnadu
- Address: ELECTRICITY OMBUDSMAN,
4th Floor, SIDCO Corporate Office Building,
Thiru Vi Ka Industrial Estate, Guindy, Chennai- 600032 - Phone: 04429535806, 04429535816
- E-mail: tnerc@nic.in
Instruction: If you are not satisfied with the final order of the Electricity Ombudsman, (TNERC) Tamil Nadu, You may approach the High Court of Tamil Nadu.
Frequently Asked Questions about TANGEDCO (tnebltd)
Q. What are the customer care numbers of TANGEDCO (tnebltd)?
A. Customer care numbers of the TANGEDCO are 1912, +919498794987 where you can register complaints of electricity services issues.
Q. What is the WhatsApp Number of TANGEDCO?
A. WhatsApp Number of TANGEDCO is +919445850811, use it to get services of TANGEDCO.
Q. What are the required documents to apply online new electricity connection of TANGEDCO?
A. List of the required documents to apply new electricity connection of TANGEDCO:
- Proof of Ownership:
- The latest property tax receipt
- Certified copy of proofs of ownership such as sale deed
- Partition deed/gift settlement/allotment letter/computer Patta or license certificate issued by revenue department officials
- Court judgment or recent property tax receipt.
- Proof of Identity:
- Pan Card
- Voter Id
- Ration card
- Passport
- Driving License
- For more information, Visit: Required documents for new connection of TANGEDCO
Q. Where can I lodge an electricity grievance against TANGEDCO, if the complaint is not resolved by TANGEDCO?
A. If the complaint is not resolved by TANGEDCO or unsatisfied with the final decision of TANGEDCO, lodge a grievance to the Consumer Grievance Redressal Forum, TANGEDCO. Further, approach the Electricity Ombudsman, Tamil Nadu.
Q. Where can track the status of the ongoing and scheduled power outage status of TANGEDCO?
A. Customers of TANGEDCO can visit ‘Urja Mitra TANGEDCO‘ to track the ongoing and scheduled electricity power outages.
Q. Where pay the online electricity Bill of TANGEDCO?
A. Customer care visit ‘Quick Bill Pay TANGEDCO‘ to pay online electricity bills by any available options of payment gateway.
