TANGEDCO – Know Customer Care Numbers, Register Online Electricity Complaint to Tamil Nadu Generation and Distribution Corporation Limited, TNEBLTD

About TANGEDCO: Tamil Nadu Electricity Board (TNEB) is owned by the State Government of Tamil Nadu and was established on 1 July 1957 under the Electricity (Supply) Act, 1948. In 2010, TNEB was restructured according to Electricity Act, 2003 into Tamil Nadu Generation and Distribution Corporation Limited (TANGEDCO); TNEB Limited; Tamil Nadu Transmission Corporation Limited (TANTRANSCO). TANGEDCO serves as an electricity distribution public unit in Tamil Nadu. It distributes and provides electricity services in all villages and cities of Tamil Nadu.

TANGEDCO has a capacity of 18,732.00 MW and more to generate and distribute power. More than 270 lakh consumers are getting electricity services in the 26 districts of Tamil Nadu. Its electricity distribution centres are divided into about 44 circles in Tamil Nadu state.

But customers many times face issues and problems related to the electricity services. Many of them don’t know the procedure and details of the helplines of TANGEDCO (tnebltd) to register complaints. So, they have to struggle to get redressal of their issues of electricity services.

Circles and Divisions of TANGEDCO (TNEBLTD) in Tamil Nadu:

So, you can register electricity complaints on the official toll-free customer care helpline numbers of TNEB Limited. Also, customers can register online complaints on the portal of TANGEDCO.

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The Complaint Redressal Fee & Time by TANGEDCO:

Complaint Redressal Fee	No Fee (Nil)
Redressal Time of Grievances	Immediate (24×7) or up to 3 months

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Tips – If the complaint is not resolved, can approach CGRF and Electricity Ombudsman, Tamil Nadu. To know the verified helpline numbers and other details, check the official details below.

Electricity Complaint Helplines of TANGEDCO and TNEB LTD

TANGEDCO has provided various options to register complaints about the electricity services. Consumers of TNEBLTD can use these methods to get faster redressal of complaints.

Chart flow of Procedure for the Redressal of the Complaint by TANGEDCO:

TANGEDCO has provided various official toll-free customer care numbers, WhatsApp numbers and helplines to register complaints. You can approach the customer care executive and resolve the electricity issues. Call the verified helpline numbers below and resolve the complaint.

Toll-Free Customer Care Numbers and Helplines of TANGEDCO (tneb) for Electricity Complaints:

TANGEDCO Electricity Complaint Numbers	1912 +919498794987
WhatsApp Number	+919445850811
Regional Circle Contact Numbers	Click Here

Tips – Unresolved or unsatisfied with the final order then you can approach the CGRF Forum, TANGEDCO.

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Register Online Electricity Complaint to TANGEDCO

TANGEDCO & TNEBLTD has provided an online portal to register online electricity complaints. Use the below information and procedure to register online complaints about electricity issues.

Important Links of TANGEDCO to Register Online Electricity Complaint to TNEDB LTD:

Register Online Complaint	Register
Mobile App	Android | iOS
Social Media	Twitter | Facebook

Procedure:

• Visit the above link.
• Enter your mobile number and click on sent OTP. Enter OTP and submit it.
• Fill out the required information.
• Submit it and note down the reference number to track the status.

Note – If your electricity complaint is not resolved by TANGEDCO within the given time period or unsatisfied with the final decision of TNEBLTD. You can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), TANGEDCO (TN).

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Online Electricity Services of TNEB:

Apply for New Electricity Connection	Apply Now
New Electricity Connection Tariff Charges & Other Details	Click Here
Pay Online Electricity Bill (Quick)	Pay Now
Electricity Tariff Charges	Click Here
Apply for Solar Roof Top Scheme	Apply Now
Register/Change Mobile Number	Click Here

Lodge Grievance to Electricity Consumer Grievance Redressal Forum (CGRF), TANGEDCO (tnebltd)

Electricity Consumer Grievance Redressal Forum (CGRF), TANGEDCO takes complaints that are not resolved by TANGEDCO within the given time or are unsatisfied with the redressal. Customers can lodge grievances under the Electricity (regulation) act, 2003 to the concerned CGRF office of your region in Tamil Nadu.

Instructions:

• Customers can lodge grievances by two methods – 1. Manually (Offline) 2. Online
• The grievance must be submitted within 3 months after expiry or final decision of TANGEDCO
• The case must not be pending in any court or tribunal or the final order is not passed by the court or tribunal.

Required Documents:

• Copy of the submitted complaint and responses by TANGEDCO (if available)
• A copy of the latest electricity bill and personal id proof
• Documents related to electricity issues and supportive facts.
• Note – Keep a copy of the attached documents and application for future use.

Procedure:

• Download the application form of CGRF to lodge a grievance: Download
• Fill out the required information.
• Send the original application and two copies of the application and documents to your nearest TANGEDCO electricity board office or send it by post.

Address and Contact Details of Regional CGRF Forum, TANGEDCO

I. CHENNAI DISTRIBUTION REGION / NORTH

1. CGRF, CHENNAI EDC /NORTH

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Chennai EDC, North TANGEDCO (FORMERLY TNEB)
5B Block,144 Anna Salai, Chennai – 600002

Phone: 044–28521833
E-mail: [email protected], [email protected]

2. CGRF, CHENNAI EDC/CENTRAL

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum, Chennai EDC/ Central,
TANGEDCO (FORMERLY TNEB), MGR Salai,
110/33/11KV Valluvar Kottam SS Complex,
Nungambakkam, Chennai – 600034

Phone: 044–28224423
E-mail: [email protected], [email protected]

3. CGRF, CHENNAI EDC /WEST

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Chennai EDC/West TANGEDCO (FORMERLY TNEB),
33KV Thirumangalam SS Complex,
Anna Nagar, Chennai – 600040

Phone: 044–26151133
E-mail: [email protected], [email protected]

II. CHENNAI DISTRIBUTION REGION / SOUTH

4. CGRF, CHENNAI EDC/SOUTH-I

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Chennai EDC/South TANGEDCO (FORMERLY TNEB),
110-KV SS Complex, Anna Main Road,
K.K. Nagar, Chennai – 600078

Phone: 044–24715121
E-mail: [email protected], [email protected]

5. CGRF, CHENNAI EDC/SOUTH-II 

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Chennai EDC/ South-II, TANGEDCO (FORMERLY TNEB),
110 KV Complex, K.K.Nagar, Chennai – 600078

Phone: 044–24715126
E-mail: [email protected]

6. CGRF, CHENGALPATTU EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Chengalpattu EDC, TANGEDCO (FORMERLY TNEB),
130, GST Road, Opposite to New Bus Stand,
Chengalpattu – 603001

Phone: 044–27423293
E-mail: [email protected]

7. CGRF, KANCHIPURAM EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Kanchipuram EDC, TANGEDCO (FORMERLY TNEB),
Olimohamedpet, Kanchipuram – 631502

Phone: 044–27277508
E-mail: [email protected]

III. COIMBATORE DISTRIBUTION REGION

8. CGRF, COIMBATORE EDC/NORTH

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Coimbatore EDC, North TANGEDCO (FORMERLY TNEB),
Tatabad, Coimbatore 641012.

Phone: 0422–2495133
E-mail: [email protected], [email protected]

9. CGRF, COIMBATORE EDC/SOUTH

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Coimbatore EDC, South TANGEDCO (FORMERLY TNEB),
Tatabad, Coimbatore 641012.

Phone: 0422–2493250
E-mail: [email protected], [email protected]

10. CGRF, COIMBATORE EDC/METRO

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Coimbatore EDC, Metro, TANGEDCO (FORMERLY TNEB),
No.2940,Tatabad, Coimbatore 641012.

Phone: 0422–2481415
E-mail: [email protected], [email protected]

11. CGRF, TIRUPPUR EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Tiruppur EDC, TANGEDCO (FORMERLY TNEB),
Perumal Nallur Road, Tiruppur – 641602.

Phone: 0421–2471153
E-mail: [email protected], [email protected]

12. CGRF, PALLADAM EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Palladam EDC, TANGEDCO (FORMERLY TNEB),
56-B, GT Building, Trichy Road,
Coimbatore – 641664

Phone: 04255-251325
E-mail: [email protected], [email protected]

13. CGRF, UDUMALPET EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Udumalpet EDC, TANGEDCO (FORMERLY TNEB),
Eripalayam, Tiruppur Road, Udumalpet – 642126.

Phone: 04252–224304
E-mail: [email protected], [email protected]

14. CGRF, NILGIRIS EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Nilgiris EDC, TANGEDCO (FORMERLY TNEB),
New Diary Complex, Coonoor Road,
Udagamandalam – 643001.

Phone: 0423–2444382
E-mail: [email protected], [email protected]

IV. ERODE DISTRIBUTION REGION

15. CGRF, ERODE EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Erode EDC, TANGEDCO (FORMERLY TNEB),
948, E.V.N. Road, Erode – 638009

Phone: 0424–2217245
E-mail: [email protected], [email protected]

16. CGRF, GOBI EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
TANGEDCO (FORMERLY TNEB), Gobichettipalayam EDC,
132, Cutchery Street, Gobi- 638452.

Phone: 04285–223701
E-mail: [email protected], [email protected]

17. CGRF, METTUR EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Mettur EDC, TANGEDCO (FORMERLY TNEB),
Mettur Dam – 636401, Salem District.

Phone: 04298–244177
E-mail: [email protected], [email protected]

18. CGRF, NAMAKKAL EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Namakkal EDC, TANGEDCO (FORMERLY TNEB),
Sri Krishna Complex, (Opp. to Jai Suriya Departmental Store)
32/1, Karuppanan Street, Paramathy Road, Namakkal- 637001.

Phone: 04286-233333
E-mail: [email protected], [email protected]

19. CGRF, SALEM EDC

Address: 19 The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Salem EDC, KN Colony, Udayapatti,
TANGEDCO (FORMERLY TNEB), Salem – 636014

Phone: 0427–2241310
E-mail: [email protected], [email protected]

V. MADURAI DISTRIBUTION REGION

20. CGRF, MADURAI EDC/METRO

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Madurai EDC/Metro TANGEDCO (FORMERLY TNEB),
K.Pudur, Madurai 625007.

Phone: 0452–2538159
E-mail: [email protected], [email protected]

21. CGRF, MADURAI EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Madurai EDC, TANGEDCO (FORMERLY TNEB),
K.Pudur, Madurai 625007.

Phone: 0452–2537754
E-mail: [email protected], [email protected]

22. CGRF, DINDIGUL EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Dindigul EDC, TANGEDCO (FORMERLY TNEB),
Meenakshi Nayakkan Patty Post,
Dindigul – 624002.

E-mail: [email protected]

23. CGRF, THENI EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Theni EDC, NRT Nagar Main Road,
TANGEDCO (FORMERLY TNEB), Theni – 625531.

Phone: 04546–253677
E-mail: [email protected], [email protected]

24. CGRF, RAMANATHAPURAM EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Ramnad EDC, TANGEDCO (FORMERLY TNEB),
Rameswaram Road, Near RTO Office,
Bharathi Nargar, Ramanadapuram – 623503.

Phone: 04567–230577
E-mail: [email protected], [email protected]

25. CGRF, SIVAGANGAI EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Sivagangai EDC, TANGEDCO (FORMERLY TNEB),
Sivagangai Collectorate Complex,
Sivaganga – 630562.

Phone: 04575–241600
E-mail: [email protected], [email protected]

VI. TIRUNELVELI DISTRIBUTION REGION

26. CGRF, KANYAKUMARI EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Kanyakumari EDC, TANGEDCO (FORMERLY TNEB),
Parvathipuram, Nagercoil, – 629003,
Kanyakumari District.

Phone: 04652–230160
E-mail: [email protected], [email protected]

27. CGRF, TIRUNELVELI EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Tirunelveli EDC, TANGEDCO (FORMERLY TNEB),
Anna Building, Thiagaraja Nagar,
Tirunelveli 627011.

Phone: 0462–2531981
E-mail: [email protected], [email protected]

28. CGRF, TUTICORIN EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Tuticorin EDC, TANGEDCO (FORMERLY TNEB),
131 & 132, Ettaiyapuram Road,
Tuticorin – 628001.

Phone: 0461–2324150
E-mail: [email protected], [email protected]

29. CGRF, VIRUDUNAGAR EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Virudhunagar EDC, TANGEDCO (FORMERLY TNEB),
65/1 Ramamoorthy Road,
Virudhunagar-626001.

Phone: 04562–244111
E-mail: [email protected], [email protected]

VII. TRICHY DISTRIBUTION REGION

30. CGRF, KARUR EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Karur EDC, 3, Kovai Road,
TANGEDCO (FORMERLY TNEB), Karur 639002.

Phone: 04324–248778
E-mail: [email protected], [email protected]

31. CGRF, NAGAPATTINAM EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Nagapattinam EDC, TANGEDCO (FORMERLY TNEB),
36 Sattayappar East Street,
Nagapattinam, 611001

Phone: 04365–224878
E-mail: [email protected], [email protected]

32. CGRF, THIRUVARUR EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Tiruvarur EDC, TANGEDCO (FORMERLY TNEB),
No. 73-C, Durgalaya Road, Tiruvarur 610001.

Phone: 04366–244099
E-mail: [email protected], [email protected]

33. CGRF, PUDUKOTTAI EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Pudkottai EDC, Post box No. 30,
Near old Bus stand, TANGEDCO (FORMERLY TNEB),
3074 East Main Road, Pudukottai 622001.

Phone: 04322–221853
E-mail: [email protected], [email protected]

34. CGRF, THANJAVUR EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Thanjavur EDC, TANGEDCO (FORMERLY TNEB),
No.1 Vallam Road, Thanjavur 613007.

Phone: 04362–230661
E-mail: [email protected], [email protected]

35. CGRF, TRICHY EDC/METRO

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Tiruchy EDC/ Metro, TANGEDCO (FORMERLY TNEB),
Mannarpuram Main Road, , Trichy 620020.

Phone: 0431–2422216
E-mail: [email protected], [email protected]

36. CGRF, PERAMBALUR EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
TANGEDCO (FORMERLY TNEB),
230 KV Auto Sub-Station Campus,
Perambalur Near Four Road, Perambalur – 621220.

Phone: 04328–224015
E-mail: [email protected], [email protected]

VIII. VELLORE DISTRIBUTION REGION

37. CGRF, DHARMAPURI EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Dharmapuri EDC, TANGEDCO (FORMERLY TNEB),
Salem Main Road, Opp. to Collectorate,
Dharmapuri – 636705

Phone: 04342–230737
E-mail: [email protected], [email protected]

38. CGRF, KRISHNAGIRI EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
KRISHNAGIRI EDC, TANGEDCO (FORMERLY TNEB),
Old Concord School Building,
Avathanapatti, Krishnagiri – 635001

Phone: 04343–292950
E-mail: [email protected], [email protected]

39. CGRF, THIRUPATHUR EDC

Address: The Chairman, (Superintending Engineer),
Consumer Grievance Redressal Forum,
Thirupathur EDC, TANGEDCO (FORMERLY TNEB),
2/4B, Balammal Colony, North Arcot District,
Thiruppathur 635601.

Phone: 04179-225923
E-mail: [email protected], [email protected]

40. CGRF, VELLORE EDC

Address: The Chairman, (Superintending Engineer),
Consumer Grievance Redressal Forum,
Vellore EDC, TANGEDCO (FORMERLY TNEB),
Gandhi Nagar, 10th East Main Road,
Vellore 632006

Phone: 0416–2243121
E-mail: [email protected], [email protected]

IX. VILLUPURAM DISTRIBUTION REGION

41. CGRF, CUDDALORE EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Cuddalore EDC, TANGEDCO (FORMERLY TNEB),
Capper Hills, Cuddalore 607004.

Phone: 04142–223969
E-mail: [email protected], [email protected]

42. CGRF, THIRUVANNAMALAI EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Thiruvannamalai EDC, TANGEDCO (FORMERLY TNEB),
Vellore Road, Vengikkal Post, Thiruvannamalai – 606604.

Phone: 04175–233122
E-mail: [email protected], [email protected]

43. CGRF, VILLUPURAM EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Villupuram EDC, TANGEDCO (FORMERLY TNEB),
Old Power House Road, Villupuram 605602.

Phone: 04146–240371
E-mail: [email protected], [email protected]

44. CGRF, KALLAKURICHI EDC

Address: The Chairman, (Superintending Engineer)
Consumer Grievance Redressal Forum,
Kallakurichi EDC, TANGEDCO (FORMERLY TNEB),
Shivaji Nagar, Lions Club Building,
Kallakurichi – 606202.

Phone: 04146–240371
E-mail: [email protected], [email protected]

Procedure to Lodge Online Grievance to CGRF:

• Click- Lodge now online grievance
• Fill out the online application form with the required document.
• Make a pdf file of all the required documents and upload it in the attachment section of the application. PDF file size must be within 3 MB.
• Submit it and note down the petition ID/number to track the status of the case.
• Click– Track the online status of the grievance

Note – If your grievance is not resolved within 2 months or unsatisfied with the final order of CGRF, TANGEDCO then you can file a petition to Electricity Ombudsman within 30 days. To know more, read the instructions and procedure in the below section.

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File Petition to Electricity Ombudsman (TNERC), Tamil Nadu

Electricity Ombudsman, Tamil Nadu Electricity Regulatory Commission (Tamil Nadu) was established under Electricity (regulation) act, 2003 to take the cases that were not resolved or unsatisfied with the final decision/order of Consumer Grievance Redressal Forum (CGRF), TANGEDCO (TNEB).

Customers can file a petition to resolve electricity issues to Electricity Ombudsman if they are not satisfied with the final order of CGRF, TANGEDCO or if the grievance is yet unresolved even after the expiry of the given time. Follow the instructions below and the procedure to file a petition.

Instructions:

• The petition must be filed within 30 days after the expiry of the period or after receiving the final order by CGRF.
• The case should not be pending in any court or higher tribunal or the final order has been not passed by the court or tribunal.

Required Documents:

• 3 copies of the application and attached documents were submitted to CGRF, TANGEDCO
• Attach all the documents as a poof of electricity issue
• Mention document proof of monetary loss (if have any loss)
• Note – Keep a xerox copy of all the submitted applications for future reference.

Procedure:

• Download the electricity Ombudsman application form: Download (ENG) | Download (Tamil)
• Take a printout and fill out the required information.
• Attach all the above-listed documents and take 3 copies of your application form and attached documents.
• Sent it to the address below by post or submit it by himself.
• Note – Take a copy of the application form for future reference.

Official Contact Details and Address of Electricity Ombudsman, (TNERC) Tamilnadu

Address: ELECTRICITY OMBUDSMAN,
4th Floor, SIDCO Corporate Office Building,
Thiru Vi Ka Industrial Estate, Guindy, Chennai- 600032

Phone: 04429535806, 04429535816
E-mail: [email protected]

Instruction: If you are not satisfied with the final order of the Electricity Ombudsman, (TNERC) Tamil Nadu, You may approach the High Court of Tamil Nadu.

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Issues/Problems of Electricity

These are the listed issues and problems of electricity services that can be registered with TANGEDCO & TANEBLTD.

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Frequently Asked Questions about TANGEDCO (tnebltd)

Q.  What are the customer care numbers of TANGEDCO (tnebltd)?
A. Customer care numbers of the TANGEDCO are 1912, +919498794987 where you can register complaints of electricity services issues.

Q. What is the WhatsApp Number of TANGEDCO?
A. WhatsApp Number of TANGEDCO is +919445850811, use it to get services of TANGEDCO.

Q. What are the required documents to apply online new electricity connection of TANGEDCO?
A. List of the required documents to apply new electricity connection of TANGEDCO:

• Proof of Ownership:
  • A latest property tax receipt
  • Certified copy of proofs of ownership such as sale deed
  • Partition deed/gift settlement/allotment letter/computer Patta or license certificate issued by revenue department officials
  • Court judgment or recent property tax receipt.
• Proof of Identity:
  • Pan Card
  • Voter Id
  • Ration card
  • Passport
  • Driving License
• For more information, Visit: Required documents for new connection of TANGEDCO

Q. Where can I lodge an electricity grievance against TANGEDCO, if the complaint is not resolved by TANGEDCO?
A. If the complaint is not resolved by TANGEDCO or unsatisfied with the final decision of the TANGEDCO, lodge a grievance to Consumer Grievance Redressal Forum, TANGEDCO. Further, approach Electricity Ombudsman, Tamil Nadu.

Q. Where can track the status of the ongoing and scheduled power outage status of TANGEDCO?
A. Customers of TANGEDCO can visit ‘Urja Mitra TANGEDCO‘ to track the ongoing and scheduled electricity power outage.

Q. Where pay the online electricity Bill of TANGEDCO?
A. Customer care visit ‘Quick Bill Pay TANGEDCO‘ to pay online electricity bill by any available options of payment gateway.

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References

• TANGEDCO
• Guidelines of the CGRF to lodge a grievance
• Official details of regional CGRF
• Appeal Procedure of Electricity Ombudsman