TP Northern Odisha Electricity Distribution Limited (TPNODL) is jointly owned by the state government of Odisha and Tata Power. More than 20 lakh customers are getting electricity services from this distribution company in the circles of Balasore, Bhadrak, Baripada, Jajpur Road, and Keonjhar in northern Odisha.
If the customers of TPNODL are facing issues or problems with the electricity services like power supply outage, transformer failure, wrong or billing issues, arrears or payments, and other issues. You can use the customer care helplines where you can register complaints about electricity issues.
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You can call on the verified helpline numbers, and customer care numbers and also can use WhatsApp number and can register online electricity complaints using the portal of the TPNODL. All the verified helplines are provided in the section below by Complaint Hub.
Division and Circles of the TPNODL in Northern Odisha:
- Balasore
- Basta
- Mayurbhanj
- Jamsuli
- Jaleswar
- Bhograi
- Nilagiri
- Soro
- Bahanaga
- Markona
- Khaira
- Bhadrak
- Basudevpur
- Dhamra
- Tihidi
- Dhamnagar
- Asurali
- Baripada
- Betnoti
- Kuliana
- Moroda
- Udal
- Khunta
- Rairangpur
- Karanjia
- Joshipur
- Panikoili
- Jajpur Road
- Duburi
- Jajpur Town
- Dasharathpur
- Binjharpur
- Bari
- Dharamasala
- Kuakhia
- Keonjhar
- Turumunga
- Joda
- Champua
- Barbil
- Anandapur
- Ghatagaon
- Bidyadharpur
Complaint Resolution Time: Immediate (24×7) or up to 5 to 60 days (depending on the issue)
Grievance Redressal fee: No Charges (0)
Tips – If your electricity complaint is not redressed within the time limit or unsatisfied then you can approach the Consumer Grievance Redressal Forum (CGRF), TPNODL, and further Electricity Ombudsman, Odisha.
Helplines for the Electricity Complaints of TP Northern Odisha Electricity Distribution Limited (TPNODL)
TPNODL has provided many helplines for the customers who get electricity services from this company. You can call toll-free verified customer care numbers, helpline numbers, e-mails, and WhatsApp numbers to register your complaints. Also, you can use the online complaint form by visiting the online portal.
Toll-Free Customer Care Numbers of the TPNODL for the Electricity Complaints:
| TPNODL Electricity Complaint Numbers | 1912 18003456718 |
| Power Theft report | +919438906002 |
| Sectional Official Contact Numbers | View/Download |
| Missed Call Number (New Connection) | 7411779791 |
Tips – Complaint unresolved or unsatisfied? You can lodge a grievance to the CGRF forum of TPNODL of your division. Know from the section below.
Register Online Electricity Complaints and Services to TPNODL
You can visit the links below to register online electricity complaints. This is the easiest option to fill out an online complaint form. These are the important portals of the TPNODL and Mo Bidyut where you can lodge online complaints about the issues of electricity services.
Important Links of TPNODL to Register Online Electricity Complaints:
| TPNODL Online Electricity Complaint | Register Now |
| Online Complaint to Mo Bidyut | Register Now |
| Social Media | Twitter | Facebook |
| Mobile App | Android | iOS |
E-mails of TPNODL:
| Type of Complaint | |
|---|---|
| Electricity Complaints | [email protected] |
Customers can apply for electricity services like paying online bills, applying for new connections, solar rooftop applications, and other schemes/services. You can follow these links to get electricity services by using the online portal of TPNODL.
Electricity Services of TPNODL:
| Pay Online Electricity Bill | Pay Now |
| Apply for New Connection | Apply Now |
| Solar Rooftop Scheme | Apply Now |
Consumer Grievance Redressal Forum, TPNODL in Northern Odisha
If your electricity complaint is still pending but the time limit has expired or you are unsatisfied with the final response or resolution then you can lodge a grievance with the Consumer Grievance Redressal Forum, TPNODL. As per the Electricity (Regulation) Act 2003, you have to submit the grievance to the CGRF forum of your circle concerned.
Procedure:
- Download the application format: Download
- Fill out or write down the application form in the given format of Annexure-V.
- Attach a copy of the complaint form that was submitted to the divisional office of TPNODL in your area.
- A copy of the response (If available).
- Note – Keep a copy of the application for yourself.
- Send the grievance application to the official address of the CGRF forum, TPNODL or submit it by yourself.
Address and Contact Details of the CGRF Forum, TPNODL
| Office Circle of CGRF | Address, E-mail & Phone No. |
|---|---|
| Balasore, Bhadrak, and Mayurbhanj | CGRF, BALASORE Grievances Redressal Forum, Vivekananda Marg, Near Kali Mandir, Dist. Balasore – 756 001. +916782-269579 [email protected] [email protected] |
| Jajpur and Keonjhar | CGRF, JAJPUR ROAD Grievances Redressal Forum, Jajpur Road, TTS Colony, Dhabalagiri PO Sobra, Dist. Jajpur 755 019 +916726299932 [email protected] [email protected] |
Petition to Electricity Ombudsman, Odisha
Electricity Ombudsman, Odisha is commissioned under the Odisha Electricity Regulatory Commission as per the Electricity (Regulation) Act, 2003. If your electricity grievance is not redressed within 30 to 45 days or unsatisfied with the final order of the CGRF Forum, TPNODL then you can file a petition to the Electricity Ombudsman within 30 days after the expiry of the resolution period or final order.
Procedure:
- Download the representation form: Download
- Fill out the form or write it down in the given format.
- Attach a copy of the grievance form that was submitted to the CGRF forum, TPNODL.
- Attach the final order of the CGRF forum (If available).
- Note – Keep a copy of the form for yourself.
- Send the form and attached documents to the official address of the Electricity Ombudsman or visit yourself.
Address & Contact Details of Electricity Ombudsman (OERC), Odisha
Address:
Ombudsman (for TPNODL)
The Ombudsman (I & II),
Qrs No. 3RS/2, Gridco Colony
PO Bhoi Nagar,
Bhubaneshwar – 751022
Phone: +91674-2543825
Tips – If you are not satisfied with the final order of the Electricity Ombudsman then you have the option to approach the Appellate Tribunal for Electricity, the High Court of the State, and the Supreme Court of India.
Electricity Complaints Categories
- Electricity Supply Outages
- Failure of transformer
- Voltage fluctuation
- Meter related complaints
- Wrong meter reading
- Electricity bill-related complaints
- Wrong bill, amount, or payment not updated
- Arrear rebate-related complaints
- New connection-related issues
- Online payment related
- Disconnection or reconnection
- Safety aspects of power supply
- Phase conversion (upgrade or degrade)
- Pole or wire-related complaints
- Any other complaints
Frequently Asked Questions About TP Northern Odisha Electricity Distribution Limited
Q. What are the customer care numbers of the TPNODL?
A. The toll-free customer care & helpline numbers are 1912, and 18003456718 to register complaints about electricity issues.
Q. Where can I track the ongoing or scheduled power supply outage?
A. You can track the power supply outage by clicking TPNODL where you can select your region to know the current status.
Q. Where can I lodge a grievance if the electricity complaint is not resolved by TPNODL?
A. You can lodge a grievance to the CGRF forum of TPNODL of your circle if your electricity complaint is not resolved or unsatisfied with the final response. You can further approach the Electricity Ombudsman, Odisha.
References
- TP North Odisha Distribution Limited
- Consumer Grievance Handling Procedure of OERC
- Complaint handling procedure, TPWODL
- Procedures and practice directions, Odisha Electricity Regulatory Commission
