TP Southern Odisha Electricity Distribution Ltd (TPSODL) is jointly owned by the state government of Odisha and Tata Power. It has more than 23 lakh customers who are getting electricity services from this distribution company.
Many times, customers have to face power supply outages, failures of transformers, electricity bill issues, and other service-related issues. You can use the verified helpline numbers to register your complaints.
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You can call the toll-free customer care number, e-mail, or WhatsApp or can also register online electricity complaints. All information is verified by us. So, you can use these helplines to get redressal of your issues.
Circles and Divisions of TPSODL in Southern Odisha:
- Aska
- Bhanjanagar
- Brahmapur
- Jeypore
- Rayagada
- Ganjam
- Kandhamala
- Boudh
Tips – if your electricity complaint is not redressed by the TPSODL then you can approach the CGRF forum, and Electricity Ombudsman, Odisha.
Helplines of TP Southern Odisha Electricity Distribution Ltd (TPSODL) for the Complaint about Electricity Services
TPSODL has provided various customer care numbers, e-mails, WhatsApp numbers, and an online complaint portal to register electricity complaints. You can use these available helplines to resolve your issue.
Toll-Free Customer Care Numbers and Helplines of TPSODL in Odisha:
| TPSODL Electricity Complaint Numbers | 1912 18003456797 |
| Power Theft Report | 9777097449 |
| WhatsApp Number | +917777002375 |
| WhatsApp to Report Bribery | +919777977620 |
| Missed Call Number (New Connection) | 7008808888 |
Tips – If your electricity complaint is not resolved or unsatisfied then you can lodge a grievance to the CGRF forum, TPSODL.
Portals of TPSODL, Odisha to Register Online Electricity Complaint
Customers can register online electricity complaints using the portals of the TPSDOL. So, you can use the information below to resolve your issues.
Important Links of the TPSODL to Lodge Online Electricity Complaint:
| Register Online for Electricity Complaint | Register Now |
| Mo Bidyut Grievance Registration | Register Now |
| Track Complaint Status | Track Here |
E-mail For Complaints:
| Type of Complaint | |
|---|---|
| Electricity Complaints | [email protected] |
| Power Theft Report | [email protected] |
| For Bribery or Unethical Practices | [email protected] |
Alternative Options:
| Social Media | Twitter | Facebook |
| Mobile App | Android | iOS |
Procedure:
- Visit the above link for online electricity complaints.
- Fill out the required information.
- Submit the complaint and note down the reference number to track the status.
Tips – If unsatisfied or the complaint is not resolved, you can lodge a grievance to the CGRF forum, TPSODL.
Online Electricity Services:
| Pay Online Electricity Bill | Pay Now |
| Apply for the Solar Rooftop Panel | Apply Now |
| New Electricity Connection | Apply Now |
Lodge Grievance to the Consumer Grievance Redressal Forum, TPSODL
If your electricity complaint is not resolved within the given time limit or unsatisfied with the final resolution of the TPSODL then you have the option to lodge a grievance to the Consumer Grievance Redressal Forum, TPSODL.
Procedure:
- Download the grievance form of the CGRF forum, TPSODL: Download
- After registering a complaint to the Divisional office of level 3 you can lodge a grievance to CGRF.
- Mention the Complaint number that was previously registered to TPSODL
- Fill out or write the application in the given format of annexure V in the form.
- Attach all the required documents.
- Submit it to the official address of the CGRF Forum.
Address and Contact Details of the CGRF Forum, TPSODL
| Regional CGRF Forum | Address, E-mail, and Phone No. |
|---|---|
| Ganjam, Kandhamala, and Boudh Districts | Grievances Redressal Forum, Berhampur, (TPSODL) Near De Paul School, Engineering School Road, Berhampur – 760010 0680-2296176 [email protected] [email protected] |
| Jeypore | The President Grievances Redressal Forum, Jeypore, (TPSODL) At Power House Colony, Jeypore – 764001 06854-241609 [email protected] |
Tips – If your grievance is not resolved within 30 to 45 days or unsatisfied with the final order of the CGRF Forum then you can approach Electricity Ombudsman, Odisha.
File a Petition to the Electricity Ombudsman (OERC), Odisha
The electricity Ombudsman is established under the Odisha Electricity Regulatory Commission (OERC). It takes cases that were not resolved within 30 to 35 days or unsatisfied with the final order of the CGRF Forum of TPSODL.
You must file the petition within 30 days after the response of the expiry time limit of the CGRF forum. Follow the procedure below to file a successful petition.
Procedure:
- Download the petition form of Electricity Ombudsman: Download
- Fill out the required information and attach documents.
- Attach a copy of the submitted application form to the CGRF forum.
- Attach the response to the CGRF forum (If any).
- Submit it at the official address of the Electricity Ombudsman in Odisha.
Official Address and Contact Details of the Electricity Ombudsman
Address:
The Ombudsman
Ombudsman-II,
Qrs. No. 3R-2(S), GRIDCO Colony,
P.O. Bhoinagar,
Bhubaneshwar – 751022,
Dist. – Khordha, Odisha
Phone: 0674-2543825
Fax: 0674-2546264
E-mail: [email protected]
Tips – If you are unsatisfied with the final order of the Electricity Ombudsman you have the option to approach the Appellate Tribunal for Electricity, the High Court of the State, and the Supreme Court of India.
Types of Electricity Complaints
- Power supply failure
- transformer issues
- Sudden Voltage high or low
- Complaints about meter burning, wires etc.
- Wrong billing
- Online payment of electricity
- Arrear, pending bill amount, etc.
- Arrear rebate schemes
- NSC new service connection issues
- Bill not updated
- Connection requests and related changes
- Accidents and leaning wires related
- Phase changes
- Broken wire or pole issues
- Any other complaints
Frequently Asked Questions about TP Southern Odisha Electricity Distribution Ltd
Q. What is the toll-free electricity customer care number of TPSODL?
A. The electricity customer care number of TPSODL is – 1912, 18003456797 to register a complaint anytime 24×7.
Q. What is the WhatsApp number of TPSODL to register complaints about Electricity issues?
A. WhatsApp number of TPSODL is – +917777002375 to register power supply outage complaints.
What are the higher authorities of the TPSODL to lodge grievances?
A. The higher authorities are the Consumer Grievance Redressal Forum, TPSODL where you can lodge a grievance against the orders of the TPSODL then you can file a petition to the Electricity Ombudsman, Odisha.
Q. Where can I track the outgoing or scheduled power supply outage by TPSODL?
A. You can track the ongoing or scheduled power supply outage by clicking ‘Urja Mitra TPSODL‘ where you select your region to know the current status in your zone.
References
- TP South Odisha Distribution Limited
- Consumer Grievance Handling Procedure of OERC
- Complaint handling procedure, TPWODL
- Procedures and practice directions, Odisha Electricity Regulatory Commission
