UPCL – Helplines to Register Electricity Complaints of Uttarakhand Power Corporation Limited (UPCL)

Uttarakhand Power Corporation Limited (UPCL) is owned by the state government of Uttarakhand. It is the main distributor of electricity services in Uttarakhand. In the Himalayan state, it provides services in almost 13 districts.

Sometimes, customers face many issues like power supply failure, electricity bill payment arrears and transaction issues, transformer failure, and other electricity complaints. Many people don’t even know the helplines and the right procedure to register complaints.

UPCL has provided various customer care helplines to their customers to register complaints about electricity services. If you are a customer of UPCL, then register complaints at the online portal or call on the official toll-free customer care numbers. Let’s figure out the procedure and helplines of UPCL.

Divisions of UPCL in Uttarakhand for the Services of Electricity:

Complaint helplines are verified by the Complaint Hub. You can trust to lodge your grievances. Also, know the procedure to lodge grievances in CGRF, Electricity Ombudsman Office, Uttarakhand (UERC).

---

Electricity Helplines of Uttarakhand Power Corporation Limited (UPCL) to Register Complaints about Services

Many customers don’t know how to register complaints or where they should approach the issues of electricity in Uttarakhand. Now, you can know where should register your complaints.

If you are a customer of UPCL, you can register your complaints in two ways. One, you can call on the official toll-free customer care numbers and verified helpline numbers of the UPCL. Second, register an online complaint.

Provide the following details to the customer support executive:

• Connection number
• Name of consumer
• Phone number
• Address of the premise/location
• Description of the issue

• Visit the above link to register your online complaint.
• Fill in the details to sign up for the UPCL account.
• Log in if you have already registered.
• Select the Complaint Registration option.
• Fill out the online complaint form.
• Submit it and note down the reference number to track the status.

Tips – If your complaint is not resolved in the given time or you are unsatisfied with the final decision of UPCL. You can approach the Consumer Grievance Redressal Forum (CGRF) of UPCL.

---

Electricity Services of UPCL:

Pay Online Electricity Bill	Pay Now
Log in or Register for Consumer Services/ complaints of UPCL	Register/Login Now
Offline Application Forms for Services	View/Download Forms
New Electricity Connection Online Form	Apply Now
Electricity Consumption Cost Calculator	Open Calculator

---

Lodge Grievance to Consumer Grievance Redressal Forum of UPCL

As you know, you can lodge a grievance to Electricity Consumer Grievance Redressal Forum (CGRF), UPCL, if your complaint is not redressed by the UPCL or by its licensee or distributor.

Instructions:

• Lodge a grievance within 30 days after receiving the final decision.
• The grievance will not be accepted if – 1. The decision is pending in any court, another forum, or already lodged the same grievance.
• You will have to submit a written application or can register a complaint on the telephone call to the concerned CGRF forum.

Procedure:

Write the application including the following details:

Send this application with documents by post to the CGRF forum concerned in your area. You can submit it yourself.

Address and Contact Number Details of Regional CGRF Forum of UPCL

Regional CGRF Forum	Address, E-mail, and Phone No.
Dehradun	Consumer Grievances Redressal Forum, UPCL, VCV Gabar Singh Urja Bhawan, Kanwali Road, Dehradun. Pin-248001 01352763672, 01352763675
Srinagar (Garhwal)	Consumer Grievances Redressal Forum, UPCL, Superintending Engineer Office/ Campus, Inter College Road, Srinagar (Garhwal), Pin-246174 01346252137
Haldwani	Consumer Grievances Redressal Forum, UPCL, Kumaon Zone, 132 KV Substation Campus, Near C.E.(Distribution) office, P.O. Kathgodam (Haldwani), Nainital 05946266223 [email protected]
Rudrapur	Consumer Grievances Redressal Forum, UPCL, 33 kV Electricity Substation, Sector-2 SIDCUL, Pantnagar, Rudrapur, Pin-263153 05944240503 [email protected]
Uttarkashi	Consumer Grievances Redressal Forum, UPCL, Electricity Distribution Division premises, Ladari, Uttarkashi, Pin Code – 249193
Haridwar	Consumer Grievances Redressal Forum, UPCL, Industrial Area, Hill By-Pass Road, Haridwar, Pin- 249401 01334265389
Karanprayag	Consumer Grievances Redressal Forum, UPCL, Office Near Badrinath National Highway-58, Gauchar (Bhatnagar), District-Chamoli, Pin-246429
Almora	Consumer Grievances Redressal Forum, UPCL, Electricity Distribution Division, 33/11 Sub-Station Campus, Lakshmeshwar, Almora, Pin – 263601
Pithoragarh	Consumer Grievances Redressal Forum, UPCL, Electricity Distribution Circle premises, Baderwala, Pithoragarh, Pin-262501

Note – If your grievance is not resolved by the CGRF, or unsatisfied with the redressal of your issue, you can file a petition or appeal in the Electricity Ombudsman Office, Uttarakhand Electricity Regulatory Commission.

---

Appeal to Electricity Ombudsman, UERC (Uttarakhand)

Customers of UPCL can appeal to the Electricity Ombudsman under the Electricity (Regulation) Act, 2013 to get redressal of the grievance that is not resolved in the given time by CGRF, or be unsatisfied with the final decision of CGRF.

Required Details to File Petition in Ombudsman Office:

• The appeal must be filed within 30 days of the final decision of the CGRF
• Appeal within 30 days of the expiry of the given time to resolve your issue (Usually 90 days)
• 3 copies of the application and attached documents.
• Copy of the Final decision of the CGRF
• Copy of the Application form with attached documents that were submitted in CGRF
• Any supportive documents in the Favour of your case.

Steps to file a petition to Electricity Ombudsman

Send the representation or application form to the official address of the Electricity Ombudsman, Uttarakhand.

Contact Details and Address of the Electricity Ombudsman in Uttarakhand

Address:
Ombudsman (Electricity), 80 Vasant Vihar,
Phase I, Dehradun, Pin – 248001

Phone– 0135-2762120
E-mail – [email protected]

Tips: If you are unsatisfied with the final order then you can approach the Appellate Tribunal for Electricity, the High Court of the State and the Supreme Court of India.

---

Complaint Resolution Time Limit by UPCL

The time for the nature of complaints that have been taken by the UPCL.

1. Power Supply Failure

Type of Service/Issue	Time Limit
Fuse blew out or MCB Tripped (in case fuse or MCB belongs to Licensee i.e. pole or feeder pillar issue)	Within 4 hours for Urban areas Within 8 Hours of rural areas
Service link Broken The service line snapped from the pole	Within 6 hours for urban areas Within 12 hours for rural areas
Fault in distribution line/system	Rectification of fault and thereafter Restoration of normal power supply within 12 hours
Distribution transformer burnt/failed	Replacement of failed transformer within 48 hours
HT mains failed	Rectification of fault within 12 hours
Problem in the grid (33kV or 66kV) substation	Repair and restoration of supply within 48 hours
Failure of Power Transformer	Rectification is to be completed within 15 days

2. Billing, Meter, and Other Complaints of Services

• Billing

Type of Service/Issue	Time Limit
First Bill	Within 4 billing cycles, your complaint is not resolved or unsatisfied with the resolution of the UPCL.

• Transfer of consumer’s connection and conversion of the services

Type of Service/Issue	Time Limit
Change of consumer’s name due to change in ownership/occupancy for the property	Within two billing cycles of acceptance of the application
Transfer of consumer’s name to the legal heir	Within 2 billing cycles of acceptance of the application
Load reduction	30 days after receipt of the application
Change of category	Within 10 days of acceptance of the application

• Disconnection/Reconnection of Supply

Type of Service/Issue	Time Limit
Change of category	Licensee to carry out a special reading and prepare the final bill, including all arrears up to the date of billing, within 5 days of receiving such request
Request for reconnection	In case the consumer request for reconnection within six months after disconnection, the Licensee shall reconnect the consumer’s installation within 5 days of the payments of past dues, and reconnection charges

• Meter Complaints

Type of Service/Issue	Time Limit
Testing of Meter	Within 15 days of receipt of the complaint
Replacement of burnt meter	Within 6 hours restoration of supply by bypassing the burnt meter. The meter is to be replaced within 3 days.
Replacement of defective Meter	Within 15 days of declaring the meter defective

• Voltage complaints

Type of Service/Issue	Time Limit
Local problem	Within 4 hours
Tap of Transformer	Within 3 days
Repair of distribution line/transformer/capacitor	Within 30 days
Installation & Up-gradation of HT/LT System	Within 90 days
Damage to consumer’s apparatus due to Voltage Fluctuations	Immediate

If your complaint is not resolved within a given time or unsatisfied with the resolution of the complaint, you can approach Electricity Consumer Grievance Redressal Forum (CGRF), UPCL, and Electricity Ombudsman Office, UERC.

---

Categories of Complaints

Customers of UPCL can register these complaints about electricity services:

• Billing – Arrear, Fictitious Bill Amount, Wrong bill, Rebate in the bill amount, Offline or Online Payment issues
• Power Supply Failure – Failure of Electricity Supply, Frequent Outages, Defected connection, Streetlight is not in work or defected
• Transformer – Low/High voltage issue, Failure of Transformer, Power outages, Load enhancement, Bast of Fire
• Service Line – Broken Service Line Wire, Pole issue, Wire is leaning, Tree fell on the wire, or another issue
• Smart Meter or Other Meters – Replacement, Defected meter, Reading error, other problems in meter
• New Connection – Application is pending, Electricity connection is not sanctioned, issue in documents submission.
• Emergency – Electricity Accident Support, Helpline, Fire in Agriculture field
• Report – Corruption or Bribery by official member or licensee, Electricity Theft report.
• Suggestions/Help – Any suggestion or help for the electricity services of the UPCL

---

Frequently Asked Questions About Uttarakhand Power Corporation Limited

Q. How can I pay the Electricity Bill of UPCL?

A. Visit the UPCL Quick Bill Payment portal to pay your bill online, use the account number to get the amount of the due bill.

Q. How can I apply for a new electricity connection of UPCL in Uttarakhand?

A. If you want to apply for a new electricity connection of UPCL, visit the New Connection Registration of UPCL and select the domestic or non-domestic connection. Fill out the application form and submit it and pay the fee.

Q. What are the Documents required to apply for a New Electricity Connection of UPCL?

A. List of Required documents for UPCL New Connection:

• Proof of Ownership or Occupancy
  • Sale deed or lease deed
  • Registered General Power of Attorney
  • Municipal tax receipt or Demand Notice
  • Letter of allotment
• Statutory Permission/Registration
  • Proof of making for approval/permission/NOC of competent authority
  • In the case of a partnership firm, the partnership deed and list of partners along with their certified addresses.
  • In the case of a Limited Company, Memorandum of Association, Article of Association, Certificate of incorporation, and list of directors along with their certified address.
• Identity Proof
  • For individuals – One of these: Aadhar Card, Electoral Identity Card, Passport, Driving License, Photo ration card, Photo identity card issued by a government agency.
  • For companies, Firm, Trust, schools/colleges, Government departments etc. – Application shall be signed by the competent authority

To know more – Click Here

Q. Where can I track the status of the new electricity connection of UPCL?

A. If you have already applied for a new electricity connection by the UPCL portal, you can click on the new service connection status of UPCL to track your status. Enter the registration number or reference number to get the status of your connection.

Q. What are the fee and service charges of UPCL to get a new electricity connection in Uttarakhand?

A. To know the official service charges and fees for a new connection, download the prescribed fee information document. Click Out – LT and HT Fee and Service Charges of UPCL

Q. Where should complain if I’m facing issues with the new online electricity connection application?

A. If you are facing any issue while applying for a new connection by the online portal of UPCL, you can call on 1912 to get help. Call on this customer care number of UPCL and register your issue.

Q. Where can I lodge a complaint against the final decision of the UPCL or its Licensee?

A. If you are unsatisfied or the complaint is not resolved by your concerned licensee or Electricity distributor of UPCL, you can approach Consumer Grievance Redressal Forum, UPCL. You can lodge a grievance in CGRF. If your issue is not resolved or unsatisfied with CGRF, You can further approach or file a petition to Electricity Ombudsman Office, UERC.

Q. How can I track the status of electricity supply outage or power-off by UPCL?

A. You can visit “Urja Mitra UPCL” to track the status of ongoing or scheduled power supply outages in your circle and area.

---

References

• Complaint redressal CGRF forum
• Uttarakhand Electricity Regulatory Commission
• UPCL complaint handling procedure