Zerodha Broking Limited is one of the biggest stock broker companies for online trading & investment in India. It also offers commodity trading through Zerodha Commodities Pvt. Ltd. Zerodha is a member of the NSE (National Stock Exchange) & BSE (Bombay Stock Exchange) and is registered at SEBI (Security and Exchange Board of India).
The stock market, trading, and investment (shares & bonds) are major online services including the online trading platform, Zerodha Kite, Console, Coin, Versity mobile, Kite Connect, and Zerodha universe (partner trading platforms like smallcase, Streak, sensibull, GoldenPi, ditto).
| Notice - Be alert! Don't disclose the financial or banking details and don't share OTP with any customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Are you facing problems with Zerodha? Yes! customers, investors, and traders can file a complaint to support the executive or call the helpline number. The 3-tier grievance redressal system is available to escalate the disputed matters. Anyone can use this mechanism to get a faster resolution within the time limit without compromising their earnings or investments.
Do you want to initiate a complaint? To raise a concern to Zerodha in tier 1, call the customer care number, e-mail the pertaining issue, or lodge an online complaint. Not satisfied/resolved? In tier 2, escalate the matter to the Head of customer care or compliance.
Finally, not resolved? In tier 3, register a complaint to the National Stock Exchange (NSE), Bombay Stock Exchange (BSE), Multi Commodity Exchange of India Ltd. (MCX), Central Depository Services (India) Ltd. (CDSL), and National Securities Depository Limited (NSDL).
The disputed matters may include stock trading, investment (buying/selling of shares), bonds/mutual funds, or other Demat & trading account issues.
Issues That May Be Resolved:
- Demat Account: Report problems regarding new account opening, account fees & charges, verification, updation (personal details), account opening fee, brokerage plan, or other issues.
- Trading: Complaints about online stock trading, indices tickers, buying or selling of derivates or option chains including commodities & currency trades, issues with order placement, delay in order execution, hidden brokerage charges, failure of trading orders, etc.
- Investment: Problems pertaining to stock investment Demat account, Basic saving Demat Account (BSDA), buying or selling of shares for the long term, equity or delivery order placement, DP charges, issues regarding management of equity shares, bonds, ETFs, malfunctions in Zerodha app, etc.
- Payments & Charges: Report the issues pertaining to high brokerage charges, withdrawal or refund, Annual Maintenance Charges AMC), service & transaction charges, delay in payment, account balance settlement, transfer of money, higher DP charges, premium service & trading charges, etc.
- Products: Complaints about premium products and services offered by Zerodha like the Kite trading platform, Console, Kite Connect, Coin, trading & brokerage plans, or other paid partner platforms.
- Services: This includes special packages and services for the investors and traders like mobile apps, trading software, algo-trading, off-market bulk orders, IPO (Initial Public Offers), FPO, etc. You may complain to Zerodha about the issues with these services.
- Others: Any issue pertaining to services or products of the stock market, investment, or trading offered by the Zerodha but not listed above.
In the last stage, if these problems are not resolved or dissatisfied with Zerodha customer support, lodge a grievance to the Security and Exchange Board of India (SEBI) SCORES. To know more in detail, read below.
How to File a Complaint to Zerodha Broking Ltd?
The most critical problems of the online Zerodha platform for investment & trading in the stock market must be resolved within a given time frame. Want to register a complaint? Obviously, you need to raise the concerns. Investors and traders can file a complaint to authorized customer service agents/executives or get support from online helplines like WhatsApp, e-mail, or the grievance portal.
Complaint Registration Fee and Redressal Time:
| Registration Fee | No Charges (₹0) |
| Redressal Time Limit | 30 days (Read investor charter of Zerodha) |
As briefly mentioned earlier, the 3 tier grievance redressal mechanism ensures the fast and transparent redressal of pertaining issues. These include technical trading issues, payment & charges, investments, real-time order placements, settlements, brokerage, or other disputes.
The Ways to Initiate an Issue in Tier 1:
- Zerodha customer care or helpline number
- Online complaint form (support team)
- Written grievance letter
First, you may contact the support team by calling on the Zerodha helpline number or sending an e-mail with pertaining problems. Also, register an online complaint to the head of customer care via the online complaint portal, WhatsApp, or mobile app.
Have not been satisfied? Don’t worry! In tier 2, Escalate the registered complaints to higher authorized officials including the head of the customer relationship and compliance officers. If you desire, may also write a grievance letter by mentioning the reason for dissatisfaction or ask the clarification if issues are not resolved.
In the last stage, not resolved by authorized officials or were dissatisfied with the decision/resolution? In these conditions, file a complaint against Zerodha Broking/Commodities Limited to National Stock Exchange (NSE), BSE, MCX, CDSL, or NSDL with appropriate and true facts and evidence.
Further, the last resort to raise the disputed matter is the Security and Exchange Board of India (SEBI). In this stage, you may lodge an online grievance at SEBI Complaints Redress System (SCORES).
Finally, the disputed matter is very critical in nature but, are you not satisfied with the final decision of SEBI? You may file a petition to the Securities Appellate Tribunal (SAT) with all relevant documents, the final decision of SEBI, and the relief or justice expected from the tribunal.
Now, you know all the institutions, regulatory and quasi-judicial bodies of the government of India where you may approach if the complaints related to investment, trading, or other securities/bonds services offered by Zerodha company. Know the available helplines, portals, and procedures for fast resolution.
Zerodha Customer Care Number
Do you want to call the customer support executives? Why not! You can do it. The helpline numbers are available for new account openings, customer support, call & trade, and emergency services (to block an account). If have any emergency or want to report instantly after office hours, e-mail your issues to Zerodha as soon as possible.
The call & trade helpline number is operational from Monday to Friday between 9.00 AM to 11.55 PM. You may call the customer support team Monday to Friday between 9.00 AM to 6.30 PM and for new account openings from 8.30 AM to 5.00 PM. Beyond it, e-mail or lodge an online complaint by creating a ticket.
Provide the Following Details:
- Support Code/Client Id (for existing clients)
- Nature of complaint
- A short description of the problem with Zerodha services
| Alert – Don’t share any personal or financially sensitive information like passwords, bank details, or investment accounts with anybody including investment, trading, and other details of the demand account even to Zerodha or any trusted customer support executives. |
Zerodha Customer Helpline Numbers to Register a Complaint:
| Zerodha Complaint Number | +918047181888 |
| Customer Care Number | +918047181999 |
| New Account Opening Helpline Number | +918047192020, +918071175337 |
| Zerodha Call & Trade Number | +918047181888 |
| Emergency Helpline Number | +918046801166 |
| [email protected] | |
| Officers’ Contact Numbers | Click Here |
After successful submission of the complaints, ask or note down the ticket/reference number to track the status and for escalation to the next authorized officers (if not satisfied).
As you know, if not satisfied or submitted complaints are not resolved within a given time frame, escalate this disputed matter to the head of customer care or compliance officials. Must mention the reason for dissatisfaction and attach relevant information in the e-mail or online complaint form.
File an Online Complaint
Interested to file an online complaint to Zerodha? You should approach this method to raise an issue because of the fast and transparent medium to escalate disputed matters. For this, clients of Zerodha, investors, and traders may use the online customer support portal, mobile app, or e-mail.
First, you need to create a complaint ticket by filling out an online complaint form with the required information or submit it after logging in to your registered Zerodha Kite account. Attach all the mandatory documents and other details in the form.
The mandatory information may include:
- Client ID
- E-mail (registered)
- The subject of the complaint
- A detailed description of the issue
- Attach supporting files like screenshots or documents of the pertaining issue.
After the successful submission of the online form, note down the reference/ticket number to track the status as well as to escalate the unredressed complaint.
Details to Lodge an Online Complaint to Zerodha Broking Limited:
| Zerodha Online Complaint Form | File a Complaint |
| Track the Status | Track Tickets |
| [email protected] | |
| E-mail (DP Related) | [email protected] |
Alternative Mediums:
| Zerodha Login | Know your Support Code |
| Zerodha App | Android | iOS |
| Social Media | Twitter | Facebook |
Have you successfully submitted your concerns? After this, wait till the given time limit. If not resolved or dissatisfied with this redressal of Zerodha executives, don’t shy to escalate this serious disputed matter to the next authorized head officer.
The details of the head of the customer are provided below for the escalation matrix. Read carefully all the instructions to get a faster resolution of your problems.
Grievance Officers, Zerodha
The higher authorized officials are appointed in Zerodha to resolve the dissatisfactory or unresolved complaints. The authorized Grievance Redressal Officers include the head of the customer care and compliance department, and the CEO of Zerodha Broking Limited and Commodities Pvt. Ltd.
Are no actions taken or dissatisfied with the final redressal of the customer executive of tier 1? In these critical conditions, escalate the registered disputed matter to the head of customer care/compliance and further to the Chief Executive Officer (CEO). For this, you may e-mail or call on the contact/helpline numbers.
If you desire, may also submit a written grievance letter to your regional branch or headquarters of Zerodha. Must mention the reason for the complaint and other mandatory details as mentioned below.
Provide the Following Information:
- Client ID
- Ticket/reference number of previous complaint (unresolved or unsatisfactory)
- The subject of the nature of the complaint
- A detailed description of the issue with the reason for the dissatisfaction
- Relevant proof and evidence (if asked by the officials)
Contact Numbers of Zerodha Officials to Escalate the Complaint: (Working Hours: 10 AM – 5 PM)
| Escalate to Authorized Person | Contact Number |
|---|---|
| Zerodha Customer Care | +919513369973 |
| Head of customer care | +919513369972 |
| Head of Compliance | +919513369971 |
| Chief Executive Officer (CEO) | +919513369970 |
| E-mails of Officials | Click Here |
If you want to write a complaint letter, send it at:
Address: Headquarters, Zerodha,
Zerodha, #153/154, 4th Cross, J.P Nagar 4th Phase, Opp. Clarence Public School, Bengaluru – 560078.
E-mail: [email protected]
After the successful submission of the grievance letter, you might get an acknowledgement receipt as proof. Keep it safe for future usage. If not resolved or dissatisfied with Zerodha, you may approach the government regulatory and quasi-judicial authorities as mentioned below.
Lodge a Complaint to SEBI and Exchange Board
Are you not satisfied with the responses/resolution or not resolved as per your expectations? Need not worry, you have options to approach the stock market and securities regulatory authorities of the government. People can file a complaint against brokers and trading platforms to them.
This includes market exchange boards, SEBI (Securities and Exchange Board of India), and last is SAT (Securities Appellate Tribunal). Further, you may seek legal help from an expert.
Must Provide the Following Information:
- Broker Details – For this case, Zerodha Broking Ltd.
- Client Id (Dp id)
- The subject of the complaint
- A brief summary of unsatisfactory or unresolved complaints submitted to the broker
- Reference/ticket number of previous complaints.
- Copies of relevant documents (only related to pertaining disputed matter)
Do you want to file a complaint against Zerodha? Obviously, you want to do this. First, you may lodge an online complaint to the NSE (National Stock Exchange) and BSE (Bombay Stock Exchange) about trading or investment of equity shares and currency.
Second, you may lodge a grievance to MCX (Multi Commodity Exchange of India Ltd.) about the trading of commodities and metals. Third, contact NSDL & CDSL for issues regarding repository, management, ownership, and transfer of shares (long-term investment).
Finally, you may directly file an online complaint to SEBI about the issues regarding brokers, investment, the stock market, the exchange market, etc. For this, visit the link below.
Click: File an online complaint to the Securities and Exchange Board of India (SEBI) SCORES
Links to Lodge a complaint to Stock Market Exchange in India:
| Exchange Board | Lodge a Complaint |
|---|---|
| National Stock Exchange (NSE) | Click Here |
| Bombay Stock Exchange (BSE) | Click Here |
| Multi Commodity Exchange of India Ltd. (MCX) | Click Here |
| Central Depository Services (India) Ltd (CDSL) | Click Here |
| National Securities Depository Limited (NSDL) | Click Here |
Tips – Finllay, if not satisfied with the final decision of these regulatory authorities even SEBI then you may file a petition to the Securities Appellate Tribunal (SAT) with relevant details and supporting evidence.
Frequently Asked Questions about Zerodha
Q. What is the customer care number of Zerodha?
A. Call the Zerodha customer care numbers +918047181888 and +918047181999 to register your complaints about investment, Kite platform, or trading. Have any emergencies? Call the customer agents at the helpline number +918046801166 to block your account or other emergency cases.
Q. Where can I escalate the unresolved complaints of Zerodha?
A. First, escalate the unresolved grievance or disputed matter to the head of the customer relationship department or compliance office of Zerodha. Further, lodge a complaint to CEO, Zerodha by calling on the contact number or e-mailing with the reference/ticket number and relevant details.
Q. Where can I complain against Zerodha Broking Limited?
A. If any investor or trader is not satisfied with the resolution provided by the officials of Zerodha then lodge a complaint to the Stock Market Exchanges including NSE, BSE, and MCX. For DP services or investment, lodge a grievance to CDSL and NSDL. If dissatisfied or yet not resolved, file a complaint to SEBI SCORES.
As mentioned earlier, in the last stage, you may file a petition to the SAT (Securities Appellate Tribunal). Also, you may seek help from a legal expert in this field.
Reference
- About – Zerodha
- Investor grievance complaint to Zerodha
- Investor Charter -Zerodha
- Policies and procedures – Zerodha
